T-Mobile, Los Angeles CA

I visited the T-Mobile store with the intention of upgrading my phone and comparing deals with Verizon. While T-Mobile appeared to have enticing promotions, I was disappointed by the lack of customer service provided by the manager or salesperson, Ruth.

Regrettably, Ruth did not seem motivated to engage with customers. There was a noticeable absence of explanations or assistance; it felt as though she simply wanted to conclude her duties and leave. Consequently, I had to actively seek out every detail and put in the majority of the effort to acquire my new phone.

As a long-time loyal customer of T-Mobile, I had higher expectations for the service I would receive. However, on this occasion, I left the store feeling dissatisfied. It is apparent that T-Mobile should invest in further training for their employees to ensure a more positive customer experience.

Additionally, I observed that Ruth lacked knowledge about the available plans and promotions, often needing to consult another employee who spoke Spanish to address my inquiries. This added to the frustration of the overall experience.

Regrettably, I have decided not to return to this particular T-Mobile store. I would advise others to explore alternative T-Mobile locations or consider Verizon, which is conveniently situated nearby. I hope this feedback serves as an opportunity for improvement, and I encourage Ruth to take this as an opportunity to enhance her performance in serving customers effectively.

Came in today to get a different phone and add another line and had exceptional service from Julio and Ricardo today. Very happy with their help and service. Definitely recommend asking for them!
Thank you t mobile for everything!

They sent me an email to return my useless 5g gateway there, when I arrived at their store they wanted me to take it to UPS! I insisted that they take it and after I raised my voice the manager finally took it himself to a nearby UPS store. It's their product, why can't they accept it at their store?

Bryan at this location seems to be the only T-Mobile employee that actually knows what he’s talking about. Don’t make a mistake like me and go to any other location but this one. He was extremely well-versed in the different options and you can feel confident he will find the best fit for you.

The worst tmobile store ever, the associates there are lazy and have really bad attitude! I saw several employees just playing with their phone while I walked our after waiting 15 minutes.