T-Mobile, Galt CA

We loved the girls they were great help thank you to Mitchie and Acshiri. They went out out and beyond their way to help us.

Been in line for a while now. This has happened multiple times. 3 customers are infront of me and the whole time a 3rd worker was in the back. Not tell she saw I was upset. She finely grabbed the 3rd one from the back. Rather drive the town over next time

I have been here before and they always give me a horrible experience. Today was the worse of them all. I came in for the T-Mobile Tuesday free item and there was a gentleman ahead of me and he showed the item counter and then she handed him the item and he left. She saw me and went straight to the back room. No one else was in the store and she just leaves. When she comes back. She tells me that she has to access my account in order to receive my free item which the other person ahead of me did not even do. She also tried to sell me an item and multiple times even when I said no thank you. When she was unable to access my account. She told me that I will need to give her the password before I can get any free tmobile tuesday item. She was pushy to sell me something and she left me alone in the store for 5 minutes even when I told her right away what I came here for. She looked spanish to me but I do not know for sure but I will not forget her face and how she always treat me whenever I come into the store. I can understand if the store was busy or I came in late in the store but I came in at store opening and she acted like she had something better to do than to help me.

Do not waste your time or breath with the people on this store. They are rude and disrespectful. The manger is not professional and doesn’t care about the customers. The associates that work here are completely incompetent. The absolute worst experience of my life trying to get a replacement phone from this store. They inspected it and claimed it was fine then two days later the manager has an attitude and claims to be to busy to help customer’s but when we get to the store she’s doing nothing except sitting on her phone in the office. They have to inspect the phone before exchange and now all of a sudden they say it’s water damaged. Went to the store in Lodi, and it was perfectly fine there was nothing wrong with the phone. If you guys want actual customer service experts who are nice and professional, go to Lodi. This place is trash and the manager is trash.

“ Mitchy “ the main female worker gives attitude within seconds. Went to add lines but instead got my time wasted and also almost got scammed by her. Watch out how you treat your customers.