T-Mobile, Desert Hot Springs CA

As a customer of T-mobile aside from personal financial crisis. Their staff were very patient kind and respectful. It's was good to have gotten supportive advice and their constant attention and options. I felt like they wern't trying to loose my buisness during our one on one meating witch was extremely important, and helpful. Thank you

T-Mobile in the desert doesn't work.

It doesn't matter if you are in Desert Hot Springs, Cathedral City, Palm Springs, Palm Desert, Rancho Mirage, it doesn't work anywhere.

Tried calling customer service multiple times but they're unable to fix the issue. But the reason I'm giving the store a one star is for it's fraudulent the employees, added a bunch of services to my account without telling me and making my bills Skyrocket. I went back they apologized and said they will issue a credit to offset the unnecessary charges they placed. But nothing got resolved. After going to the store for 8 months finally I was able to get some charges credited back. Not all but some. Play close attention because they will lie and promise you larger trade in bonuses.

For example they offered me an $800 trading bonus but I only got $200. And the employee's even the manager said he couldn't do anything about it. So they will lie and trick you to make the sale.

I don't know how they sleep well at night knowing that they rip off and trick people all day everyday.

Canceling my seven lines by the end of the month been a customer for 17 years. I know it means nothing to the company but I just wanted to be honest and make sure people know so nobody else gets ripped off.

I've gone into this location twice and the last time will be my last. Employees are very nice but unhelpful if you are not buying a new phone. Unless you are upgrading or getting a sale from you they are standoffish, like you are a bother to them, a nuisance and they usher you out the door. Even though its extremely slow in the store it feels as if they would prefer you weren't there at all. Found the offers I was looking for online and the agents over the phone were nicer and helped me with my services. I'll be calling from now on or going to other T-Mobile store locations.

Got a new phone help me? People can take your very long. I was out quick, thank you, T-Mobile.

Great service, kind and friendly. They answered all our questions and had good suggestions as well.

I accidentally ended up at the T-Mobile door ten minutes before they open, earlier this week. I fully expected to wait outside until they opened. I was both embarrassed and impressed when Blanca unlocked the door and let me in. The store is very nice and well maintained. The three staff members were all professional in demeanor and busy working. Blanca assisted me with an issue I’d been having with an older iPhone. She removed my physical SIM and installed an eSim, and that did correct the issues I’ve had for years! Blanca then assisted me with finding the right new charging accessories. Blanca also provided excellent information about the benefits to upgrading my device, without being overly pushy to sell me a new phone. I’ll definitely utilize this T-Mobile location for any future cell phone needs. Thank you, Blanca!

I came into the store two days ago and everyone was nice and greeted me. I was assisted by Justin. He was helpful and informative. I will make sure to come back to him for all my cell phone issues and needs.

The employees here ignore you it’s Monday feb 27 th at 12: 42 pm so management knows who’s on shift not helping me just needed a couple chargers

The personel were ignorant about the product detais of the phones they sell. They misrepresented the products which lead me to choosing a phone I did not want and they would not exchange it, or return my trade in. Terrible policy.