T-Mobile, Yuba City CA

You guys need to teach Juan how to deal with customers because he has some serious attitude problems.

My wife and I were helped by a man named Juan, who was very dismissive of our problems and told us he couldn’t help us and to go somewhere else. We will be switching phone providers and leaving T-mobile. We will be finding a company that actually cares about our problems and concerns.

Extremely poor service. Drove 2 hours to help my dad exchange a phone after he talked to someone at the store. They refused to verify his account over the phone and were not remotely interested in helping. I’ve been on my brother’s account at Verizon and have done in-store account verification like a dozen times with no issue. Bad company policies and bad service - don’t waste your time with T-mobile.

Went to pay a bill. I waited 20 minutes and decided to leave. 2 other customers walked out of the store one that came before me and one that got there while i was waiting smh. 4/18/23 @3pm

Great customer service. Shawn helped setup everything and walked me through all the step for the internet service. So when I get home, it's plug and play. And answer all my questions. Thank you, Shawn.