T-Mobile Authorized Retailer, Sacramento CA

I came in to get a newer phone to replace my phone. For whatever the reason is, the T-Mobile rep decided to start a new line for my new phone. She even swapped out the SIM card from the old phone to the new phone too. She said her printer was broken so I could not get a physical receipt.
About half an hour later, I received a text about a new line was added to my account.
I called customer service but could not sort this out with the person on the phone.
I came back to the store the next day to get this corrected. It took about 50 minutes to sort this out.
Always check your receipt before leaving the store. Sometimes, things were not done the way that you needed.

This is a place you should never go. The customer service is so bad. I waited one hour for the service. The manger at here so stupid provided me false information about SIM card. The charge me a lot of money because his false information.

There was a long line and only two employees. One of customers got out of hand verbally complaining about the line and not wanting to wait. But totally happy with Wi-Fi I purchased.

I want to T-Mobile on Saturday I spoke with the manager Manny and I let him know that my phone was stolen and just have the service turned off so I thought he did. But he didn't. And the reason how I found out is that I internet for 2 weeks for free since I was a TMobile phone to see if I like it. I didn't know when I started internet so I asked him and he told me that I had the beginning of November to cancel services. So I found my paperwork and found out that I was one day over. So I went back up there and talked to a employee and there were helpful. But I did let Manny know that he didn't do his job and I was upset. The employees are great but not the manager Manny. I will never go back there again.

Came in about 12: 15pm to request a simple upgrade for a phone. There were 4 staff members, 3 customers being helped, and 4 customers ahead of me in line. Every other T-Mobile I've gone to they typically get through their customers pretty fast. I stayed for 45 mins and watched one staff member inventory phone cases then look everyone in the eye while he walked out for lunch, two staff members helping one customer do nothing, and another staff spend 20 mins offering to upsell an elderly customer on everything under the sun. All this while more customers were coming in. I left with still 3 customers ahead of me in line. I like my T-Mobile service but would NEVER come back to this location again.

I don’t know what they do but I got a upgrade for my wife phone from a 13 to a 14pro and the phone didn’t work thay sent me to Apple Store to get it fixed but it wasn’t the phone they exchange it after changing me 549 for a bill that I had gotten I paid that got the new phone and still didn’t work went to a different store and got the 13 and turned it on do u know it still doesn’t work

The staff was not friendly at all. Staring at us like we came new to the city. I asked for the plans. However, the lady was not interested and showed us the Magenta Max plans. I asked her to give us a low-cost plan, but she was doing marketing for the higher price. I bought the Essential plan from a different store with free phones.

Don't join T Mobile. They will charge you cancel fee. These guy's will say no fee but just wait until you cancel. They will lied that the service was on this date and this date. If you do not pay the fee, they will send it to collection.it's fraudulent T Mobile is doing. I warn you all, do not join or switch to T Mobile. Don't believe me? Just go to BBB, search T Mobile. 1000 reviews the same issue. I repeat. DO NOT USE T-Mobile SERVICE! You will regret it! Stay Clear Away. Go Cricket! AT&T cheaper and faster.