Taco Bell, Ojai CA

Night of July 31 2023. Ordered a drive thru pick up order through the app. Picked up my order to arrive home and find that the vast majority of the order in the bag was wrong. Certainly frustrating.

Drove back to get it fixed. Upon arriving, there was an ambulance, and a whole platoon of police vehicles outside the entrance tending to someone (not an employee) on a stretcher. We went to the drive thru to stay clear of the activity, as the drive thru appeared to still be moving. I have to imagine whatever went down caused our order to get messed up.

When we went through the drive through, the team completely remade our order to include our drinks that were getting warm. They generously carried the new order out to the parking lot. They threw in a cinnamon twist to sweeten our troubles.

I appreciate the service, and kindness amidst all they had going on, and then trying to make it right for us so we could indulge ourselves on some TBell after a heck of a Monday. It sucks having to remake a customers order when you are trying to dig out of a hole on a busy night. And it probably really sucks when you just had something strange happen in your lobby that has police in your parking lot.

Owner/manager, 5 stars for your team working the evening of 07/31!

Sat with my father waiting for a bit to get my number called. Never happened. I went to counter to ask for my 12 pack of tacos and they were just sitting there. I did not appreciate that. Asked for hot sauce and was only handed 5. I asked for more please. My point is I didn't feel too welcome after that. We ate and left. I will not be returning. Sat Aug 13,2023 1: 00pm.

First time eating here, it was alright. The service was really good, friendly woman.

What happened to the $5 or $6 boxes. I stopped going often as a result of coasting $10-15 each time now. Other than that the quality is always consistent.