Taco Bell, Santee CA

I understand that no matter where you go, if you go consistently there will be errors and bad employees so my review is trying to be as objective as possible after using the drive through many times.

Pros:
-Stays open past midnight,
- food is good,
-the drive through employees have been professional and courteous to me as far as I’ve gone. Perhaps they are trying to wash away many of the bad reviews I see from other customers; regardless I can tell they try hard to be polite and nice even when it’s not their true self so I commend them for their great efforts.

As a former Pizza Hut and Dominós pizza shift manager many years ago I can understand fast food industry is not easy as you also have a lot of rude, entitled people, and crazy busy times.

Cons:
-The nacho cheese container is only half full.
- I asked twice for light ice on my drink and made sure to be clear and that they heard me as I always get half or more of the bottle full of ice with only a little of drink, yet they seem to mess this part up quite frequently.
-There are shortages of certain items and also condiments.
-They don’t accept bills larger the 20$ which is kinda outrageous to me specially if you are spending more than 20 bucks and only have bigger bills s

Refused service at the counter. Referred to the kiosk to place my order. Was denied a physical receipt. No excuse to require you customers to provide an email address or phone number for a text message to get it. Some may use it for tax purposes. Shameful for a corporate monster to presume nobody would when they, themselves, are far more petty.

They now have a kiosk at the door where you can order & pay (you can still order at the register). The district managers were there chatting it up and drinking sodas, talking about changing the menu prices. My Nachos Bell Grande & soda already cost a couple $ under a good size Carne Asada nachos soooo.

This Santee "Taco Bell has great quick service and friendly staff, they are consistent with my orders and very efficient, even when very busy (Bean Burrito & fiesta potatoes) are always tasty.

Drive through was out to the street so I had to park and go inside. Then after spending 5 minutes waiting at the register. I was told that I had to use the kiosk. While waiting for my food, 3 other people came in that there. Drive through order was screwed up. Finally when I got my food. I went to my car and could not get out because the drive through was blocking. Plus the prices are insane. I could have had real Mexican food for that kind of money.