Tahoe Sports Ski Run Boat Company, South Lake Tahoe CA

DO NOT RENT ANYTHING AT THIS PLACE! THEY DO NOT RESPECT CUSTOMERS!
We rented a boat, the boat was broken and the staff just disappeared and left us waiting for more than half an hour! We wanted to cancel and they made us pay $50 dollars fee and the lady at front desk was extremely rude saying they were short staffed and we should expect all this! She was rude and aggressive towards us the customers and had zero respect for the fact that we couldn’t continue waiting because we have a one year old baby! Extremely disappointing! NEVER RENT FROM THIS PLACE! THEY DO NOT RESPECT CUSTOMERS!

Very disappointed with this place. Went there to rent a boat, completed the paperwork and then had to wait over 45 minutes while they went to get a boat. It was then 4PM and they close at 6PM and the boat hadn’t even turned up, let alone going through the instructions and taking us out to the starting point. Realising we would have hardly any time out on the lake by the time they were ready, we asked to cancel but they insisted on charging us a $50 cancellation fee despite it being their fault that it took so long. We were told they were under staffed and it was “to be expected”. If it was it to be expected, they should have set expectations when we walked in and told us it would take over an hour to get a boat ready - we would have rented another time earlier in the day in that case.
On top of that, the attitude of the lady at the desk was extremely poor and she should not work in the customer service industry. I heard her being rude to other customers while I was initially completing the paperwork, so her attitude with me was not an isolated incident. Charging me $50 for all this was one of the worst experiences I’ve ever had.

The boat and service was excellent. We had booked class A Reiner. Just beware of the extra charges. For example for 2 hrs they charged us $100+ for fuel and some $30 for marina usage fee.

Take photos of prop before you leave the dock. We were told there was prop damage before we left the dock but he "marked it down on the paper" after returning we were told we had to pay for prop damage.tried getting an explanation and they couldn't give me one. Very shady

Plan 30 to 45 minutes for paperwork before getting on the boat and the office is next to the restaurant, not by the dock. Overall service is good and I paid additional $120 for fuel charge. It was a good experience.

The whole staff was super nice and helpful! The rental process was hassle free. We booked and paid online, checked in at the marina and then we headed to the beach to get our life jackets and a crew guy took us to our boat for a quick walkthrough/tutorial. The boat was in great condition and we had a blast on the lake all day! We will use this company again in the future for sure!

We decided on a quick trip to Tahoe last minute for 1 night. Walked from the parking lot to the beach now read this, we walked up to the booth it was “6: 01pm” online and on their website it says they close at 8pm but the last time you can rent a jet ski is at 6pm. A bunch of girls were standing there just chit chatting not even acknowledging us. So I ask if we could rent jet skis it’s now “6: 02” well guess what since they are just employees working there that don’t care. They said “ NOPE we are closed” I asked is there anyway we could just rent 1 jet ski for 1 hour or 30 mins it’s “6: 02” the answer was a very rude NO. Then we walk over the boat rentals which is right across from them on the beach and when you call the # the last time they rent boats out is 6: 30pm and we walked over around 6: 03pm they refused to rent out boats because they close 6pm as well.

Great experience! Rented a small boat for our family. Free tube came with it since we had a boat license. It was so much fun staff was courteous and helpful. We reserved ahead of time online and check in was easy day of.

We waited over an hour to get on the jetski because they appeared to wait for all the jetskis that were out to come back before putting people on more…

$$$ but great boat and fun for 2. Coast guard won't allow pull behind toys with fewer than 3 people on boat. Listen when they tell you to pin marina! On the way back it's easy to confuse for other nearby dock.

Horrible customer service. Showed up 30 minutes before close and they wouldn’t rent us wet suits even though we called earlier and they told us we could come by until 8. They called it a miscommunication.

My wife and I had a great time. The guys that took us and the other 3 couples out were fun and really put us all at ease as almost all of were doing this for the first time. We were able to check this off our bucket list, and definitely want to do this again.

My 14yo daughter and I went parasailing today. We did the 800ft but could easily have done 1000ft. It just feels like you floating in the air, and views are stunning. The guys that took us out were great! Pete and Malakai really made the whole experience fun and still made sure we all did the necessary safety things. Would definitely do it again. Reserving was easy and the check in was quick too. We’ve rented boats, jet skis and paddle boards from them and always have had a great experience. Highly recommend them for any water activities you want to do.

Bad experience at Jet Ski reservations at Ski Run Marina on May 30.
Lady by the name of Nikki was very rude. We wanted to reserve JetSkis for 15 of us and I have no idea what ticked her off but she was brute, loud almost to the point of being abusive. Her co-workers seemed to know of her demeanor (I could see the smirky smile on their face). We ended up with reserving 3 jetskis for 2 hours each but the interfacing with Nikki left a bitter experience and we felt sad and humiliated. Please take appropriate actions. Thanks.

Potential Customers:
Please see below response from the owner:
"Your attitude was definitely the issue" - So much so for customer service. Unfortunate. I can assure you that we as visitors with family were just looking to have fun. The lady was unwilling and rude to answer our questions and at a point even doubted our financial ability to book the jetskis and take financial responsibility for damages etc. Sigh!

Michelle in the front desk was rude - Bad booking experience

The representative we spoke to was rude and abused us for asking a simple question about weekend rates. Have decent people represent your company if you want a good word of mouth. Terrible booking experience at the front desk

The check-in experience was HORRIBLE. We were a group of 6 and had questions about their pricing. When enquired about weekend vs weekday vs long weekend pricing, their staff member (Michelle) response was "this is such an a$$hole question". Didn't expect such an unprofessional behavior and rude customer service.

Boat rentals are 2 hour min. This place has the best service hands down from any rental spot on tahoe. Michelle was awesome and broke down all the info I needed to make an informed decision on the right type of boat. She answered all my other mundane questions professionally. Would wholeheartedly recommend this place. Once again, ask for Michelle. She got you!

Hidden charges and unhelpful/uninterested staff. To be fair, they have great infrastructure and services available but be prepared for some surprises along the way. The overall services we received were great, but the unprofessional behaviour was a downer.

We had a wonderful experience from beginning to end! The girls inside were sweet and friendly, the young men that took us in and out were cheerful and professional. We rented the brand new four winns 240 which was a little more but well worth it. When we come back we won't hesitate to rent from Tahoe sports again!

The boat ride was an awesome experience. The attendants made easy to get and get off the boat after the ride. Can't wait till next visit. Thanks, From the Lone Star State