Target, Walnut Creek CA

Had to make multiple inconvenient visits to the store due to poor customer service. Please make sure your employees know the return policies and do not provide three different opinions. I was told by one employee about a possible return and to go back with appropriate information only to be met with an inability to return, completely different than what I was initially told. This was terrible customer service and even took me over an hour to get resolved once in the store due to employees not knowing their policies. Very unprofessional.

I recently shopped at this Target store and was assisted by your associate Tyler. He explained what I needed to do to get my new IPad working and even took the time to write the instructions down. I am eighty-five years old, hard of hearing and dense when it comes to computers. At home I tried to set the new IPad up and although the process is simple I got totally confused. I went back to the store and Tyler had things done in minutes. I have been at your store with computer issues before and your electronics department is outstanding. Thank you.

Only one checker and line didn't move. One of the employees was wearing their mask BELOW THEIR NOSE.

Staff at this Target are always friendly, helpful and hardworking. Zahir was quick to assist me, courteous, responsive to my question and found the items I was looking to buy.

I like Target for it's selections and prices. The associates are always very helpful. The store is clean and organized. You can find pretty much anything you need for your home, office, garden, for your kids. I like their high end clothes for a fraction of the price.

Pretty clean, organized and friendly store. The drive up service is great too. No need to get out of the car at all.

Selection of merchandise at extremely competitive prices and quick and polite checkout service.

Stores are clean and updated. Process using app to order and drive up process is easy and efficient. I wish I could get more groceries this way.

If you replaced the customer service staff with trash cans, you'd have a more polite and pleasant experience

Target is a great store. I worked at this location many years ago. I have seen this store evolve into a grocery/department store.
Doing a great job during pandemic.

Hard to beat the cost, convenience, selection of products and Great customer service! There are always great sale items. Most stores share a similar floor plan so if your going to a different Target store the experience will be the same. Staff from store to store are knowledgeable and always willing to help you. You can't go wrong when you give someone a Target Gift Card!

I was verbally abused by one of the employees today.
The young woman working at the self-service check out this morning was rude, demeaning, and aggressively confrontational. She was verbally abrasive, gestured wildly in a manner that bordered on threatening, and did not socially distance. I honestly feel that person has no business working with the public.

I feel it important to note that the manager I spoke with was outstanding and handled the situation with courtesy and professionalism; she saved the sale because I was going to find a different store to make my purchases.

That being said, I do not plan to return to Target. Yesterday there was an incident in the front of the store that made it clear it is no longer safe to wait in line before the store opens. And today, after I made a special trip back, I found it is not safe to shop inside the store either.

I had the worst customer service experience at this location. Let me just preface this by saying I LOVE TARGET. Like any other girl in her 20’s, I come here for absolutely everything, including groceries.

This Target has a comprehensive grocery section, but lacks in professionalism and ensuring quality for said groceries. I bought a bag of green beans on 6/17, only to drive home and find out that they expired on 6/9. They were left expired on the shelf for 8 days.

I drove back, looking for a replacement. The lady at customer service returned it for me, but said they couldn’t return it on my card because the amount was too small (under $5). This is the first time I’ve ever heard of this. She tried calling someone in grocery to see if there were any unexpired bags, and we waited for 5 minutes, just for nobody to pick up. A manager came and said she’d escort me to go check. She walked very quickly to grocery with me in tow and was so curt and rude in her response. I was just looking for another bag. We got there and there were no more bags, so she said something along the lines of “sorry, tough luck. ”

I’ve never experienced this amount of unprofessionalism, and I will never shop at this Target again.

Set up is similar to many targets around. However this one stood out due to the staff. We were looking for a specific pack-n-play and they were out of stock at this location. A staff member found the item and looked at other nearby stores and informed us which ones had the item since needed it that day. And let's not forget that this location has a decent wine selection either. Highly recommend this target.

Above and below ground parking available. Contains a Starbucks and Pizza Hut. Store is always clean and well stocked. Friendly employees with efficient check out process with short waiting times. Large grocery department.

This is one of their super Targets. Well stocked, organized and clean. Underground parking - great for Walnut Creek hot summers and cold winters. Lots of checkouts so the line to pay is never long. And a Starbucks bigger than many standalones in the area.

All products are so well displayed and signs every where direct you to what u need.

Staff is very helpful too.

This store offers a great variety of products. Here you can find everything from food to home furnishings.

Has pretty much everything one can ask for. Didn't find a lot of choice in light bulbs though. Starbucks and pizza hut in the small food court inside helps.

Very clean, pleasant place to shop at. Parking is good once you figure out the cart escalator system. It is rather interesting to watch. Employees are friendly and helpful.