Tashman Home Center, West Hollywood CA

I’ve been dealing with Tashman home center for many years now. They are dependable, competent, comprehensive, competitively priced, and kind. I wouldn’t go anywhere else.

Having always had good in-store experiences at Tashman I decided to try their screen division for 3 new screens and two re-screens with installation at a local rental property. It should have been a red flag when I had to call three times just to set up getting an estimate. I kept being told that someone would call me back but no one ever did. The second red flag should have been when I was told that they would charge $157 in advance just for the estimate and then apply it to the invoice if they got the job. This policy is a blatant effort to trap a prospective customer into whatever estimate they come up with and that’s what it did with me. Having just replaced screens at another property a year before I had a rough idea of what this job should cost, but at $488 Tashman’s estimate was at least 50% higher than their competition. Unless I wanted to walk away from $157, I was stuck. It took more than two weeks to make the three small new screens and, again, no one contacted me when they were ready. I had to call repeatedly and then finally call the installer directly to schedule installation because he repeatedly did not call me back in response to messages. At one point, Tashman sent me an invoice saying I had not paid the initial $157 for the estimate. This was untrue and I had to submit my credit card receipt to prove it. All the way around, a VERY bad experience and I will never do business with Tasman again. Any business that charges $157 for an estimate on such a small job is tacitly acknowledging that they are not competitive and will rip you off if they can. Lesson learned.

Allways had a great experience at Tashman Home Ctr. - wheather it was buying tools or screens for my windows.
Thank you Tashman's

The human beings there, are very knowledgable and useful.they've been in commercial enterprise a long term and it indicates. I had a person provide me an estimate on a window and he couldn't have been nicer.first-class old world sort of hardware keep, assist them.they're aren't too lots of them anymore.

I had some questions regarding a new entry door. They've called me back in less than 12 hours and were very forthcoming and helpful. Wish the customer service was everywhere like this.

Every time I call or come in person, I am immediately reminded of how much I regret the experience afterwards.

Terrible attitudes from the staff.as if they don’t want the business. Extremely rude, defensive (for no reason) and unhelpful. Because it’s a general vibe within the store, I imagine this is the culture management has created and maintained.

I always try to support small businesses but there’s absolutely no way I’m coming back here again.even if it is conveniently located a few blocks from me.

Hope this feedback helps them improve!

DO NOT SUPPORT THIS BUSINESS!

To be a small business during the pandemic you would think the customer service would be top notch. Unfortunately that is not the case. The manager at this location was incredibly rude to me and ignored me when I tried to ask for assistance. He then pointed to the back at one of his employees instead of acknowledging my existence. I will never step foot in this store again. If it doesn’t last through the pandemic you’ll know why.

Said they could look at the windows of my RV and had me drive 30min to get to them just to tell me my rv wouldn't fit in the parking lot and they don't come out. Not to mention they didn't seem too concerned about at least sounding like they are concerned about customer service.

I have driven passed this place for years, I needed window screen for several projects. I have been completely satisfied with their work. They always meet their promise date.

Very knowledgeable team with great products but the woman in the showroom was a little rude, accepting phone calls in the middle of helping me and seemed a little disinterested.

Thrilled with the service at Tashman. I had an antique art deco mirror that was an heirloom with one broken panel that was a small awkward size and fit back into the mirror. I have been trying for months to find someone to fix it but it is smaller than what can be cut with a machine, no luck online or at mirror shops. On the recommendation of another store, I went to Javier at Tashman and it was done the next day. Not only does it fit perfectly into the mirror, they matched the bevel edge. So happy with their work!

Horrible Customer Service. They replaced all the Window Screens in my house 20 years ago and did a great job. Recently I tried to get them out to replace a Window Pane and to check the screens. Twice they were scheduled and Twice they did not show up or even call. I have been supporting them since the 1980's and last time I went in there they gave me the wrong part which did not fit and I told them exactly want I needed. I will never give them any of my business again especially with Koontz Hardware being 15 minute walk away. That is one place that does everything right the first time and if they can't do it they will tell you exactly where to get it done properly

Great traditional Hardware store with large selection of parts you will never see at HD. Free parking in the back of store down the alley.

Really good hardware store which packs a lot into a small space. Staff are competent and helpful.