The Back Store, Poway CA

Customer service stinks. I live 10 miles away and tried to deliver for almost 10 days. I missed work and waited for nothing since they lied about the delivery date. The warehouse tried numerous times without success. I requested a refund in the conclusion. The experience was terrible.

Avoid this furniture store at all costs! I bought a bed frame, but when it came, it was broken. They said they'd send new parts, but it took weeks and I had to put it together myself. A horrible thing happened!

The customer service provided was quite unsatisfactory. I reside at a distance of 10 miles from the designated location and allocated a period exceeding 10 days to undertake and endeavor the delivery. The misrepresentation of the delivery date resulted in my having to take many days off from work and wait without justification. The warehouse has made several unsuccessful endeavors. Ultimately, I opted to seek a refund. The experience was quite negative.

I got a coffee table, but it smelled like chemicals and wouldn't go away. It looks like they used cheap materials. It was a nightmare to try to return it!

The Back Store's furniture falls apart faster than a house of cards. Their shoddy craftsmanship should be a warning to anyone considering buying from them.

I just wanted to take a moment to write about my experience with The Back Store. I had purchased an item from them on eBay, and I have to say that it was one of the worst experiences of my life.

The communication was terrible, and the entire process was incredibly frustrating. I repeatedly sent emails and messages, but all I received in return were automated responses or refusal to help me with my issue. It took forever for them to send the item, and when it finally arrived, it was completely damaged.

Great products and FANTASTIC customer service. Needed a reclining chair for my father ASAP and staff at The Back Store went the extra mile to get us what we need and when we needed it. Orlis, Bruce and Philip were fantastic through the whole process. We got a Golden power lift PR535. My father loves it, it arrived all set-up. All we did was plug it in. Highly recommend The Back Store-they care!

I would not recommend this company to anyone. I purchased an item from them on ebay in July of 2023, and I have yet to receive it. The tracking number they provided only indicated that the package had been delivered to the shipping company, but there was no further information available.

I have contacted them multiple times via email and phone, but my questions have gone unanswered. I am extremely frustrated with this company, and I would not recommend them to anyone.

I ordered a Zero Gravity Chair. I wasn't told that I had to keep the box that the Chair came in. I called the store and I was told I had to contact Bruce via Email. I want a job like Brjuce