The Container Store, El Segundo CA

Inventory is sparse.
Service is nonexistent and check out is always slow and frustrating

This place is a hassle. They have some good stuff, but the rare times I've had to pick up something here there has always been an issue and it's always connected to people. Some of the people shopping at this location are rude and oblivious, so are the employees. One employee raced past me behind me, "Do you need any help? " I'm looking around, oh there he is, "No, I'm good thank you. " I was thinking, "You're racing past and shouting the question from afar. Obviously, you're busy and in a hurry somewhere and not interested in helping anyway, so don't bother asking. I didn't need any help, but thought it was odd.

I'm waiting in line to buy a couple of items and they've only got one register open. And that woman at the register is engaged in inquisitive chit-chat. They're having a whole conversation. I think that's fine to do when you don't have a long line of people and you're not the only open register. This is about being aware of your surroundings and not being oblivious.

A few feet from me is a store rep stocking stuff. Then at one point she hops up briskly walks past me, but is so close when she does that, that if she stepped just two inches closer, she would've bumped into me. There was an entire space around me for her to walk properly. I ended up putting my mask on after that as you can't trust people. They walk blindly as if you're not there. You have eyes and a thinking mind, so pay attention to your actions and your words.

Then the woman behind the register finally finishes with her conversation then calls out, "Come on, let's go everybody. " I walked up, "Don't talk to me or anyone like that please. " She quickly buttoned up realizing, "Yeah, I don't have any tolerance for rudeness. Take some etiquette classes lady. "

And by the way, before I was a successful businessman, I was a store manager for one of the largest retail chains in Southern California with great success and praises for myself and my colleague employees, so I know a great deal about retail. This place lacks in class and etiquette. And mind you, I didn't start anything. I came here to shop quietly and leave without engagement. Couldn't even do that because people just don't behave well, but you expect it from the staff at least.

I am continually blown away by the exceptional customer service at this location. Literally every time I shop at this location, I have the best experience. The team at this location is friendly, welcoming, professional knowledgeable. I love shopping here!

Pay for an installer. Don’t get talked out of it. It’s worth a finished project and $250.
People who helped with closets were nice. Eva at the front was one of the rudest people I’ve come across.

Great store to find thing to hold or pack away things. Need to visit and check it out yourself.

Another successful trip. New selections for all areas of the home and as always the products you've come to love.

What a horrid idea to play loud music at the entrance to the stores. Well, I'm already here, definitely not walking around, just getting what I need at WF and leave as quickly as as I can. Sorry Container store. You lost: (

Beautiful. Only had one person helping everyone glad I ordered online and love that they use after pay

The staff and customer service is great but the address was officially changed in June 2018 by the El Segundo City Council, to 710 South Pacific Coast Highway (it is no longer South Sepulveda Blvd.), El Segundo, Ca 90245 per city of El Segundo Planning Department. Make a note of this before you go there especially if you take a transportation agency there as they may be looking for South Sepulveda Blvd.and will not cind it. I speak from personal experience, thank you.

Good costumer service, cheaper than Walmart, clean high quality, yes I'm happy and yes recomended,

Tristan was very nice and helpful
And friend. I will definitely shop at this location again based on the customer service I received from Tristan

I love the Container Store! Service is always outstanding and they have so many great things there. It is fun even just to browse.

What do you want to put in a container.they will have it! Great selections for all your container needs!

The place is gorgeous. I did, however, find the same item at half the price on Amazon. I will return the item I bought from The Container Store and keep the item purchased from Amazon. 60 dollars to 35 dollars.

I can imagine that walking into heaven is something like walking into the container store. EVERY single time I have had a question and call beforehand, the staff is helpful, resourceful, and just downright affable. Hate making returns or exchanges? Not here you don’t. It’s so quick and uncomplicated. Shopping here is fun and easy! Keep in mind that if you are looking for specific items check online first or call ahead because many items are flying off the shelves. I blame Marie Kondo & The Home Edit. If it helps, place your order online and the staff will have your items to you in no time at all. Oh! And sign up for their points because it always helps to save a few dollars.

A disappointing experience. I had to go replace a piece for my closet organizer. They did not have the piece on the floor but someone helped me ordering the piece and would have it delivered to the store for me. When I went to pick up the item, the associate went to retrieve the item. She reappeared 10 minutes later to tell the item was not there and that the item is no longer made. I was justified in asking then why the person ordering it still took the order, charged me and made me come back to pick up to then be told the item is out of production. I was told that my card would be credited, with expectation that I would leave. I told her based on this experience that I was not leaving until the payment was returned. The associate then went into the back - for 15 minutes - before she reappeared to credit my account at the register. I have lots of questions, but absolutely curious why I was left waiting for 15 minutes to just get my refund. Thoroughly frustrating experience, that had everything - incompetence, arrogance disdain. Thoroughly, amateur hour. Please didn’t give such contempt and incompetence any of your money.

Manager is terrible. Asked her to clarify something and she gave so much attitude. Absolutely rude.

Maybe it's just me, but I didn't find there to be a large selection of containers. The whole place is just a mess. In general, I think there products are slightly over priced!

I could browse the container store for hours. They have a great staff and tons of interesting stuff for every room in your house