The Countertop Company, Escondido CA

Countertop Company have wide range of your different kitchen needs. We once order a sink for our new kitchen and even ordered just recently a new one. Sturdy and with high quality.

I love how thorough this team is. The installation was perfect, they were so detailed. I highly recommend them. Thanks!

The workers were easy to work with, and made communication extremely simple. The whole process took about six days from start to finish, and couldnt have been happier.

After 2 phone calls and an email that was not responded too, I gave up and continued my search for a company to repair a quartz countertop. I don't understand businesses today that won't even reply to you when you want to have work done. So much for trying to work locally with an Escondido company.

Edit: I received the reply below, making it sound like I never called. Here are screen shots of my 2 phone calls. I had sent an email to the repair person last week with no reply. When I called yesterday, I was told he would be in the office around 10AM. Still no reply. I'm not sure what staff you are speaking with but someone is certainly not fessing up to the truth.

Definitely don't recommend. Although the price and install were okay, they broke our garbage disposal during the install and didn't even tell us.since it was a 'Costco' disposal, quick replacement parts were unavailable at Home Depot. We were forced to buy another unit for approx. $100. The Countertop Company continuously gave us the run around for weeks with our request for reimbursement. Obviously, a family of six can't be without a kitchen sink that long. I wouldn't recommend a company that doesn't care about it's customers.

Worst Experience ever. Installer had covid last week. Was maskless 90% of the time. Butchered our cabinets and trashed his own counter tops. After 6 hours goofing off for a 90 inch countertop. He left with our sink and no return date. All this after waiting 8 weeks. POS company

We worked primarily with Dakota Kremer. Initially, he was responsive with answering majority of our questions. He stopped responding after the job was completed. The actual job was very sloppy. We got our countertops installed approximately two weeks ago; and I didn't write this review initially as I wanted to give them time to respond to my emails. Once on the actual job, they are a very impersonal/impolite team and the final outcome was very sloppy. I have scratches/wall damage in many places on my walls, they left a ton of random screws all over the place, including in multiple cabinets, they left dirt all over the place, and didn't inform me that they couldn't complete the sink flange installation until the very end (which didn't allow me to go to the store and grab the part in time while they were here) - their response to the scratches/wall damage was that we just just get paint and patch it up! I also asked for my remainder piece of material, and they want to charge me $75 to deliver it. It's going to cost me more than $75 to buy paint, re-paint all the patches, etc, and they still haven't responded to my email in regards to my material. It's been almost a week now. They also don't listen to instruction very well. Customer service is very important to us; while we understand people can make mistakes, we expect the issues to get fixed/resolved. But they are not willing to resolve our concerns. Overall, would not recommend them unless you find less than average work acceptable. They are also not cheap. The only reason I chose them to begin with is because they were somewhat of a one-stop-shop; however, now, I need to get paint, patch things up, etc etc, and I would have been much more satisfied working with a different company that guarantees their work and cares for customer service.

Once you've decided to replace your kitchen countertops, there are 3 phases: 1) selecting who will do the work; 2) demo; and 3) install and end result. The most important is selecting the company to do the work. We selected TCC after talking with two other installers - and are we glad we did! We visited TCC's showroom in Escondido and selected our product. TCC sent out a tech to precisely measure our surface area and scheduled demo and install for about a week later. TCC's demo team was superb and no easy task to remove old tile, concrete mud and wire under tiles, and to cut down a pony wall for a large single surface counter. We ran into a few glitches but were able to resolve all. You don't "see" the demo in the end product but it's a significant part of the job. Once the demo and prep work were complete, the new surface went on. Old construction had its "out of level" issues but TCC's installers were adept at making it right - and we have only one seam which is all but invisible. A key advantage of TCC, imo, is a team approach to design, demo and installation, with four techs doing the final installation and finish. Below are two pics: one of the demo and another of the final top. Don't mind the lack of backsplash - we're going to install our own. Very price competitive and top quality work from start to finish. We're 100% satisfied and give a very high recommendation.

Zane Good at the Countertop Company gave us a proposal to replace our kitchen, dining, and laundry room countertops with quartz. It was supposed to take two weeks. So we ripped out our old counters and
sink, had them measure, paid them nearly $4000, and the very next day he says it will take 3 months to get the material! Our kitchen is unusable! They have no idea when our kitchen will be able to be completed.

Update: The countertops were installed in just over 4 weeks. The workmanship was outstanding. This takes the sting out of their failure to perform to the timeframe promised.

We are totally satisfied with The Countertop Company in every aspect. Jim was easy to work with, the installers did a fantastic job, and follow through was above expectations. We had quartz installed in a new kitchen, on a large island, and on the bathroom vanity. Everything was great. Customer service is also a plus with them. I would highly recommend them.

From start to finish the counter top company was easy to work with and responsive to our requests. We had an entire kitchen and a hallway cabinet finished with new quartz counters. Would not hesitate to use again and recommend to others.

The Countertop Company installed a quartz countertop in my bathroom a couple of weeks ago. They were always pleasant and professional to work with, and I appreciated the thoroughness of Jim in sales.

When they brought the initial countertop, they completed the demo and sub-top, and started to install the quartz slab. The workers noticed a problem with the location of the holes for the faucet and said that I would be contacted in the morning. The next morning by 8: 30 am, they had located duplicate material. That afternoon it was fabricated, and the next business day it was installed. And this was during the holidays!

I will definitely use them again.