The Donatello, San Francisco CA

Luxurious
Awesome amenities
Great service
Nice parking- Parks oversized vehicles
Good location on the Union Square

Nice service particularly from the jovial bellhop this Wednesday morning (apologies for not tipping before running off!). Main downside of staying here is that the windows have bad soundproofing, so you can hear all the sirens, garbage pickup etc outside at night and early morning. Also would be nice if they provided tea as well in the rooms, and more easily accessible filtered water (only on 7th and lobby floors). Checkout at 10am is also earlier than average. On the upside, the club lounge is a nice place to do a little work in during the day or pass the time before heading to the airport.

We stayed at the Donatello for two nights last week. It was an okay experience, but we would not stay here again. While the front desk staff was very friendly, our room was disgusting. There were pubes on the wall and in the drain of the shower and the table in our room was filthy; you could see multiple stains and cup rings from previous guests that even a single swipe of a dry paper towel could have cleaned more effectively. I have seen some reviews about the "hard sale" related to a timeshare opportunity that is offered upon check-in. I was pleased that this was not our experience upon check-in. However, I received a call around 7pm the same night telling me that we NEEDED to check in with the concierge. I asked why we needed to check-in a second time at a second location and I was told it was because we have to listen to a presentation so that we can be eligible for a gift. I quickly shut this down, but the representative disrupted our evening while insisting that I had no other option but to attend their presentation. There are many other hotels in the area that can offer a better experience, so if you have an option, I would recommend that you do not choose to stay at The Donatello.

We loved our stay here. The location is great, very close to Union Square and manageable walk to Downtown. Lovely Art Deco building. Loved the Club, small fitness center and place to hang out with free drinks with great views of the city. The room is exactly what we need. We need a fridge for our baby’s milk and food. Comfortable bed and spacious layout. Staff are super nice and accommodating as well.

Quality location close to buses and amenities and Union Square. Spacious and clean room. Fitness area on the top floor and club reserved for quality customers. Exceptional.

We LOVED our stay here! Customer service, room quality and size (other than some worn out chairs), security, and the roof top terrace were lovely. There is also a small hot tub that was super relaxing with spa candles and a waterfall that added to the experience. Highly recommend!

Decided to try out this hotel for two nights in October 2023. I want to start by saying that the employees at this location were great and provided excellent service. However, my displeasure brewed more when Donatello decided to erroneously overcharge my stay by an additional $600. Thankfully, I physically checked out and their staff apologized stating they incorrectly computed the wrong amounts for my 2-night visit. Although my invoice was fixed at check-out and re-assured, it appeared that Donatello still attempted to over-charge my total once again (which had to be disputed with my financial institution). Furthermore, the room we were given had unacceptable wear and tear on the chairs and a deplorable garbaged view (literally outside our window). The ice machine on our floor was also out of service. Also, this location does not have a swimming pool. They have a very small-sized Jacuzzi that could only accommodate 4-6 adults like sardines. The sauna in the ladies' area was not functioning during our stay. If you plan to stay here, I suggest physically checking out and obtaining a paper copy of your invoice to ensure that your charges are accurate. Overall, personally, I was displeased with my experience and do not plan on considering this resorts or hotels in the future.

Great location! Pam the concierge was super helpful and kind. Check in was smooth, used valet which was great. Beautiful rooms!

The room was spotless and the room service staff were impeccable. Thw fornt desk people were extremely pleasant and beyond helpfull.

It was about a 10-minute leisurely walk from Bart Powell Station, which was nice because there weren't many hills.
However, if you go just a few blocks away, the number of homeless people suddenly increases, so you need to be careful.
Soundproofing against outside noise is not very good (I slept well, but my companion said he did not sleep well.)

The staff were all friendly, and drinks such as coffee, hot chocolate, and various teas were provided in the club lounge (you must make your own).

Would definitely stay here again, comfortable and clean mattress, spacious, excellent distance to the conference center for business, and such friendly and professional staff. Highly recommend

Spacious room, when we arrived the bathroom was not very clean, my room overlooks the road, very poorly insulated. Lots of traffic noise.

Great location with decent rooms including fridge / TV and big comfortable bed. Located right in the thick of things close to union Square. Beware of the hard sell trying to get you to attend a 90 min presentation when we arrived but this was easily rejected. Staff otherwise very pleasant

Right in the middle of downtown. Hugh end designer stores nearby. Only thing is the number of homeless in the area. Be very careful.

Hotel in a very central area, a stone's throw from the famous cable car terminus, large and spacious rooms.

Great location downtown.
Room was massive.
Friendly service from everyone.
Jacuzzi and gym and sauna are nice additions for the club members and hotel guests.
Complimentary tea and coffee in the morning.
Showers water pressure can be better as well as hot water.
They have a jazz bar and Italian restaurant downstairs.
Lobby area is very inviting and picture worthy. I would stay here again.

Great hotel!
Rooms are very spacious and modern! The small kitchen offers everything you need to cater for yourself. The room was very quiet, but our room faced away from the street.
Rooftop terrace with free coffee and tea!

The hotel has a good location.
Although it is not large, the food is plentiful and the layout is good.
I think it is a good hotel for a long stay.