The Flats at Cityline Apartments, Sunnyvale CA

Having lived at Flats for almost a year now, I would like to give this place a better rating based on the amazing location and pretty good apartments, however there are 2 very big cons to consider:

1. Management: Management is apathetic to any requests or complaints. For over 8 months, we have asked them to reach out to our upstairs neighbors regarding dragging/moving of furniture throughout the day. These noises go on throughout the day and well into the night. Every single day, we will hear loud thumping and moving/dragging of furniture and stomping around for hours at end. Granted this is an issue with our upstairs neighbor, but management is responsible for enforcing their quiet time rules. Emails to management are useless as there is no response. I have sent multiple emails, we have gone to the office multiple times but to no avail.

2. Construction: Construction is never ending, and will cause major inconveniences. While everyone renting these apartments (at this moment at least) will go into their lease knowing this, what you will not be prepared for is the lack of communication from management regarding any upcoming/ongoing construction. When a previous project was being built underneath the apartment building construction would start from 7 AM (which falls within quiet hours) without any prior notice from Management. Only when tenants reached out to the office with noise complaints did management deem it worthwhile to send out an email regarding construction. Also be prepared for impromptu notifications regarding moving parking spots, water shutoffs and power outages. Sometimes these events get moved after you have spent time preparing for them, without any rhyme or reason.

Overall, while I’ve enjoyed living near to downtown Sunnyvale in modern-ish apartments, at this price point, there is no excuse to have such a lackadaisical team managing this property. Especially when you are marketing your property as “Luxury Living”

I had an extremely disappointing experience with my previous landlord and apartment. To put it bluntly, it was a nightmare. Not only did I not receive my deposit back, but they also had the audacity to demand an additional $1000 from me. Their excuse? A supposed cleaning fee. I can't help but feel like I was scammed because, before checking out, I personally paid a janitor to clean the place thoroughly.

What's worse, when I requested a detailed statement of these charges, they ignored my emails for a staggering two months. This level of unresponsiveness is unacceptable.

I strongly discourage anyone from choosing to stay at this apartment. My experience was terrible, and I wouldn't wish it upon anyone else. My advice? Look elsewhere for a landlord who values their tenants and their hard-earned money.

[update] the management never returned my security deposit though I asked. The management never mentioned a word that the building charges additionally for sewer, trash on top of rent, and the construction goes from 7AM to 6PM even on Saturdays.
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We initially considered living in The Flats. The building is new and conveniently located near Whole Foods, Target, and a few restaurants. The light is good. The building does not have pool but it has gym.

After applying and paying a $800 security deposit, we learned from the lease document that we would need to pay for trash and sewer in addition to gas, water, and electricity. We also learned that construction takes place every day from 7 AM to 6 PM, including Saturdays. We asked to withdraw our application, but The Flats did not return our $800.

We found that there are hidden fees that are not disclosed until the lease document is shared, after the security deposit has been paid. We found the place to be overpriced, especially considering that construction takes place 6 days out of 7. Andrea was extremely kind and accommodating, but the management lacks transparency. We were scared to sign a contract with a landlord who charges for trash and sewer without sharing it up front. We love apartment living life style, but we ran away from this one.

Convenient location. Too much loud noise from the road since early morning. No sound proof in windows. Body hair on toilet seat, bathtub, and bed sheet is. Small things don’t work in the apt, not the end of the world, but annoying. There’s no door between my bed and the bath, which made me feel like sleeping in the bathroom.

We love The Flats and just renewed for our 4th year. A dream team in the leasing office, friendly maintenance team that’s professional and prompt, walkable location that can’t be beat and modern beautiful apartments makes The Flats a really great place to live. It’s also been exciting to see a reimagined downtown Sunnyvale take shape. Thank you Molly, Nishan and Andrea for another wonderful year! Our family highly recommends The Flats in downtown Sunnyvale.

Very noisy construction and bad air condition due to the construction. Even we close our window 24/7, we can still hear the noise and smell the toxic chemical stuff. Will be moving out soon!

Not good for healthy to live here: (

The location is convenience. However, I don't think it is good living environment due to the intense constructions going on currently and in the coming two to three years. The noice will affect your sleep in the morning and the toxic smells from the construction will make your breathing difficult and it is not good for your healthy at all.
What is more, we started to noticed there are more and more homeless people wondering around near the buildings at night. So safety concern as well.

If you want to live here, I would suggest that after their construction done. For now, feel free to checkout other apartments near by such as Santa Clara square, encasa, Ironworks, etc. They are all good apartment with good location and price, and better living conditions.

0 star. What a disaster experience living in this apartment. The community manager is great, but you need to also know that some community managers are living in the apartment too. If you are unfortunate and become a neighbour of one of the community manager, he/she will abuse their power and make you feel like you are living in a jail (e.g. Walking normally around your apartment at 9: 30pm? Be ready to get an email from them).

I moved out of this apartment multiple years ago. I have been waiting for multiple years before posting this review because I was so scared to be retaliated by the community manager when I was still living in the apartment.

If you are reading this comment, RUN away from this apartment, don’t walk.

Responsible and responsive maintenance team. Replaced dishwasher in a day and cleaned windows very well.

Rana from Maintenance was able to fix our malfunctioning laundry machine and was able to help us with other questions we had. He was amazing. Would recommend 10/10.5 ️

Just wanted to give a review of the swift yoga led by Lata that The Flats offers to residents for free. Love waking up every Saturday morning to these sessions. Yoga is a lot more difficult than I thought it would be, but I like the challenge and feel rejuvenated by it. Not to mention we have a good group of regulars that are continuously improving thanks to the guidance of Lata. Hope the complex keeps the sessions around to encourage me to keep living here.

Before our moving time, Flats had mentioned that the construction noise won't be an issue and that the window should be good enough to keep the noise away. However, we think that is a totally false advertisement and information. For many days during the weekdays/weekdays for the past months, we started to hear extremely loud construction noises in the morning starting around 7 am, and we even smelled the toxic chemical odor from the construction even when our window was closed.

I don't really understand why the construction team has to do all the noisiest work starting from 7 am and leave the other not-so-loud work at 10 am.

It was really really bad living conditions at this moment, I would suggest people not choose this apartment until they finish their construction!