The Golf Mart, Escondido CA

As i read the reviews today from other customer “complaining” of this place having poor customer service and lack of customer engagement, it is all true. I walked in for the first time tonite. And will not set foot and will “influence” friends and family to stay away as well.
Dont bother to follow up, check your store cameras and if you dont have one install it and monitor your sales people in their lay back attitude. Excuses will not get you anywhere in business.

I love this place! I have only been attempting to play golf about a year and this is the place I went to get some clubs. Howard has helped me find what is best for me every step of the way. He is very knowledgeable and patient in working with me to find the correct tools improve my game. Craig and the rest of the staff are very friendly and enjoyable to converse with and offer great advice as well. They have a great selection of clubs and gear as well. I highly recommend this as the place to go if you are in to golf or want to try it out. Thanks The Golf Mart of Escondido!

Needed a new shaft. I wasn’t ready to change my driver so I asked someone professional but he just made me feel like I don’t belong there. Howard was not very helpful. He said there’s more shaft that cost more than that. Money is no issue. I just need your professional advice. Your not happy. Get out

Great selection with good prices. It's the place to go if you want to trade in some old clubs to upgrade your club selection!

Great selection and friendly service. Highly recommend you get your favorite golf equipment from here! They can fit your game and golf gear needs.

They did take my money so that I was legally able to leave with the merchandise I needed after I yelled across the store for someone to come to the register, so they got a star for that.

However.had I been there for the purpose of SHOPLIFTING I would have rated FIVE STARS! Golf Mart Escondido is a shoplifters paradise for a few good reasons: 1) No one will acknowledge you upon entering the store 2) No one will come by to ask you what you are looking for, or otherwise harass you like they do at other stores you’re trying to rob 3) No one will be at the register, although if they are they will be engaged in an important conversation that does not merit a glance in your direction 4) If they eventually figure out they are missing a few items they will assume a ghost took them or blame the delivery person for shorting them, they will have never seen you nor will they be able to describe you, having never acknowledged you in the first place
So the next time you need golf supplies but don’t want the inconvenience of bothersome staff that just end up taking your money, give Golf Mart Escondido a try!

This review is for employee Dan W. Give that guy a raise. I brought my daughter in to get fitted for a couple clubs on Tuesday around lunchtime and Dan showed us some of the best customer service we could've hoped for. He spent nearly an hour with her analyzing her swing and asking the right questions to find the right clubs that work for her. Not a hint of hurry or condescension, just professionalism and a solid understanding of the equipment. Fast forward a day, my kid PR'd in her first match using those clubs.

This is my wifes email but I was the one fitted. I was fitted by Mark and he was very attentive and knowledgeable. I am 68 an have lost distance not to mention having both knees replaced and am 4 months into a hip replacement and just now getting back to golf. Before surgery I was fitted with the ping g710 with upgraded graphite shafts. They are great clubs and getting fitted helped. Hit the middle of the club face more often and hitting greens twice as much. These ping irons are amazing, very straight and I have all of a sudden great distance control. I am hole high more often than not and I know it is not all me the clubs are extremely forgiving. Not able to work the ball as much but for me straight is good the ball seems to go where I want it most of the time. Mark has helped me for many years with my golf needs I will never go any place else. Thanks again Mark.
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It really irritates me when the cashier answers the phone when they are ringing up my purchases and then proceeds to have a conversation with both the person on the phone and me. Especially when there are several other employees who could've answered the phone.

John was an amazing help, got a great deal on a new set of clubs and he got me all set to start on my golf career/hobby. Excited to get out on the course and try out my new stuff. Very helpful kind and willing to take the time to show you things. They’re also not afraid to tell you and somethings not a good deal, and will point you in the right direction

Ownership needs to add on employees.get back to moral businesses hours. Conduct inventory before store opens. Not close store early and say sorry.doesn't work that way. I try to buy local but with 3 or 4 stores.unacceptable

I have spent thousands there but I won't be back. I called about bending my clubs and they told me $5 a club, I was on my way. I get there and know-it-all counter guy tells me they can't be bent although titleist says they can. Then he switched his story and told me I'd be lucky if they could be bent even 1ﾟ. After that I realized he was too stupid to be trusted with my clubs. I won't be back

Just needed to restock our golf bags. As always staff was friendly, helpful and even gave me a small discount on a not-as-popular-as-hopped item. Now if the rain will stop!

So I just brought in my brand new $599 Callaway Epic Flash and my Taylormade M1 drivers. The Epic Flash had the wrong shaft for my swing speed they had 6 used Epic Flash 5 of which have the correct shaft for me however the were all in really bad condition. I was hoping to trade it both drivers one new one used for a driver that works for me. They refused to trade the two for the one I wanted out right which is understandable I guess doesnt make sense but I understand. So I looked around at what they were selling my 2 drivers for 1 new 1 used came out to $875 in their store and they offered me just over $100 for both so thats where the problem lies with me. I understand businesses have to make money but to completely low ball an extremeley regular customer as myself is not right. Ive spent hundreds upon hundreds of dollars at golf mart and from now on I will be going to Valley Golf. My advice to anyone else is take your time sell your used clubs online dont let golf mart take advantage of you. Golf clubs are so overpriced in this day in age and us golfers deserve to pay a fair price and get a fair price on our purchases and trade ins. Hope this helps. Also not once has anyone employee offered to help me the countless times Ive been in to purchase product

Dan and the person who rang me up were extremely helpful and nice, they didn’t even charge me for two head covers! Definitely coming back again.

They have a wide selection of equipment, new and used. The service is casual, no one asked if I needed help.