The Good Feet Store, Torrance CA

Today was a great day for me. I had an amazing appointment with Zac at the Torrance good feet store. I walked in with my feet, ankles and knee pain. Zac took his time to help me find the perfect combination and a perfect solution to my feet problem. I am so ever grateful to him for spending all the time I needed. I look forward to him helping forward in the future.

Zac was personable & professional when fitting me for new supports to address my concerns. Great service.

This review is for Shane. My name is Maryam, Shane was really understanding and kind for my situation. He was so helpful and I really appreciate him. I highly recommend this store and especially Shane he will help you and take care of you like family. They have found a customer for life and that is because of Shane. I am recommending this store to all my friends and family, thank you once again for your help Shane!

Return customer/dropped by to exchange arches as in the past. Zac took the time to check footprints, make suggestions & was very friendly but professional. Great results!

Zac was extremely helpful in refitting my arch supports. He was knowledgeable, friendly, and really took the time to make sure the supports were comfortable and corrected a problem I was having following ankle surgery.

Zac was very helpful and understanding with the issue of my feet. He was able to fit me with the proper inserts can already feel the change in my feet

Penelope! Thanks so much u made me feel special and full of hope for I am always in pain u were compassionate and understanding and went beyond to assist me with my needs. Thankyou so much and God bless you, for sure I will offer my pain to my lord so help me God.

Chris was very nice and explained everything now I’ll have to see if they’re going to solve the problem

Soooo…I tend to take my elderly parents shopping with me to get them out of the house. I called my mom and suggested that she come with me to replace my shoes. My mother recommended The Good Feet store because she knew about my knee problems. I was hesitant because I read the variety of reviews and I wasn’t looking to spend a ton of money. I just needed some good tennis shoes. I was open to orthotic shoes though. I had not gotten as far as to think of just orthotics. So, I called the store and Penelope answered. Penelope was the beginning of a phenomenal experience. She was patient with me over the phone and answered all my questions (and I had a lot!). I knew upfront how much their main product would cost, but I also knew they had some quality sneakers. So, I figured it was worth a shot. Penelope walked me through the product and was consistently careful to ask about my needs and limitations. She was honest about the orthotics information she knew and the medical information that might be better checked with a doctor. She gave me suggestions, but also acknowledged when certain solutions might not work for everyone. I ultimately ended up really liking the product, but since I hadn’t planned on getting it at that exact moment, I communicated that I would wait for a bit and check in with her. I instead ended up taking one of the many pairs of shoes that she helped me with in order to get the right pain-free fit. I also bought the Good Feet insoles to start with in the meantime. I even grabbed some Wide socks that my elderly father could use.

The result: I love my sneakers and my feet don’t hurt anymore (my old ones were too small). My knee (torn meniscus) feels more supported. My dad even wants to go back and try the whole process to see if it might help him with his hip/back pain and gait. He lovessss the socks because they don’t cut off his circulation. He raved about how they actually have quality socks because they are designed the old school way where the left sock is specifically shaped for the left foot and the right sock for the right foot (so your toes aren’t squished like they are with the socks that are indistinguishable in socks packs).

Why did I buy instead of just going over to Nike? Penelope was the 5-star of customer/client specialists. She presented the product, but never once did she pressure me. She let the product speak for itself…and the Good Feet product does. It makes sense that it might not work for everyone. You have to do what’s best for you and you might have a medical issue that isn’t compatible with the product. I think what was important for me though was that it felt safe enough to go there and try the product without getting trapped in a sales pitch. Penelope stayed aware of our timeframe (I had to get back to my dad) and when, instead, we decided to take longer to make the decisions, Penelope adjusted to our needs in that way too. She was forthright, professional, and responsive. It is obvious that there is a sales structure, so I think what made the experience worthwhile was that, in addition to the product being a potential solution for my feet, Penelope understood us at the human level. I felt like I was talking to THE store manager. So, now the Good Feet has a lifelong customer…no matter when I decide to try the orthotics, I will be going there for shoes, insoles, dad’s socks, etc…as long as Penelope is working there…I can get the items I need hassle free.
(She should honestly be the one training the other reps.) Whether we buy that very second or not, the customer’s experience should always be stellar and we should always be able to recommend that the store is worth a try (or worth a conversation with your podiatrist or orthopedic specialist). I can say that it is definitely worth a try.

Thanks Penelope for the assistance first thing in the morning, the adjustments definitely made a really big difference. I appreciate it.

Zach was terrific at explaining the whole process and patiently helping me with measuring and also trying on different shoes, and explaining the socks options. I walked out w new sneakers that I desperately needed for balance and comfy fit for my arthritic swollen feet! Penelope also very helpful in explaining products.

I had a wonderful experience and got so much information from Penelope. She really knows her stuff and I appreciate all the input I got regarding getting my feet whipped into shape! This place really has the answer to Good Feet!

Penelope Penalosa was extremely knowledgeable and was delightful. She was professional and provided excellent customer service.

Jose he was very helpful and friendly and I’m happy that he’s the one that helping me truly appreciate it

I believe the person who was helping me was Jose. He was great! Good customer service, very informative and walk me through each step to find the perfect fit. Great communication and checked on me after the appointment. I came back to refit and no hassle, no problem. Great employee

Jose had quality information explained &we understood my husband walked out of the with happy feet&heart so I'm happy my husband has norapathy but n ow has happy fett, thank you Jose.

Definitely a stop, I work healthcare on my feet all day. The customer service by Jose was awesome, he listened to me and knew how to get rid of my foot pain that was causing me to limp. Jose helped me pick out socks, inserts, and recommended shoes. Immediately wearing the inserts My back adjusted and my knees felt better. It’s a hidden gem that provides immediate relief!

Penelope was lovely and attentive. The inserts cost more than I was expecting. Unfortunately I had back pain beginning. Wearing the inserts seemed to exasperate the pain, so I stopped. Another issue I had is the changing from on insert to another. TMI for me. Remembering how long and which insert to use seemed too much for my 70 year old brain. I won’t be starting again until the back pain abates so have no other info for you.

Incredible experience! Penelope was professional, courteous, and very helpful. Pretty much as close to perfection as you can get!

Great experience getting fitted for Arch support, Penelope was a great help, helping me get fitted for the arch support.