The Home Depot, Thousand Oaks CA

Normally in stock with what I need, like garage door openers! Lately been out of stock even though online it says they have…

Outstanding service today. Customer Service directed me to location of front door mats. On the way to the location another employee asked if I needed help. At self checkout associate helped scan my items. In and out quickly with everything I went there for. Thank you. Great job.

A great place to shop for tools, hardware, garden requirements and almost everything one needs for home improvement work. I have never worked here but would have loved to in my younger years. The staff are always very polite and helpful.

After spending thousands of dollars I tried to exchange a wall register, the air conditioning wall vent priced at $15. I had used my girlfriend's card and did not have the receipt but the packaging was intact and never opened. Mike said he couldn't do anything for me and after I explained to him he just said sorry and didn't ask any supervisor to help me out. That's the last time I give Home Depot any money and the corporation can think their mini

Great prices on many different items. Large variety. From the inexpensive to very good quality.

This is the first time I’m writing a cautionary review (but there have been plenty of situations with many useless companies that warranted it… Spectrum for instance). In this case, I bought an insulated garage door and opener. After a few weeks it stopped working. The repair people came and verified it doesn’t work. They filed some paperwork, I had to sign a few things, they said I’d hear from someone, and that’s it… they left. What should have happened is that if they determine the opener is not working they should have had authorization to fix it on the spot. So how long is it going to take and how many more days am I going to have to give up. I’ve already sacrificed enough of my time on this and calling to get answers isn’t a reasonable option because it is very difficult to get someone on the phone. If you pay for something it should work, and if it doesn’t then it should be remedied immediately (or refund your money). This is a joke!

Ed, who was working in flooring, was extremely helpful and courteous assisting me setting up my measurement and estimate for a carpet job in my house. He was sensitive to the fact I was in a little bit of a time crunch and still made sure everything was perfect and made me feel confident moving forward. If you need your floors done, ask for Ed!

I am changing my review to 5 stars. I've been coming to this Home Depot for over a decade now and only once did I have a bad experience but still I give it 5 stars due to the fact that overall they always come through with customer service. The one time I gave it a bad review, I realized that I too must have been having a bad day. Just because someone didn't show top notch customer service, that day I decided to write a bad review which I believe was wrong of me. Everyone has bad days at work. This Home Depot is the business!

I am a long time customer and will continue to be. With the exception of just a couple of items, I always find what I need and the employees are always happy to help any way they can.

Tony in the garden center was incredibly rude. When I asked for assistance finding a cart and loading some dirt (I can’t lift anything right now), his response was that I can go get one from the parking lot and it would be a while before he could help me. I asked him if maybe there was a better way to speak to a customer and his response was, no. I understand he was busy, but he could have offered to find someone to help me instead of being so rude.

Shelves are pretty empty and the quality is poor. Home Depot isn't what it was. But try getting any help, good luck! If you are handicapped, you might get lucky with a compassionate customer helping you. The main manager seemed more focused on her staff than helping customers begging for help. I'm tired of being cross examined for returning poor products that fall apart. Looking for another hardware store with good quality and customer service.

I had a very large mirror closet door with a cracked amd everyplace I went wanted to sell me a whole new set at a premium price. Well then I got ahold of Francis Miranda Iat homedepo thousand oaks. She is a millwork specialist and she helped me order a single door and it arrived on time and fit perfectly. Her help saved me about 400 bucks. She is knowledgeable and friendly and very skilled at her job. I will take all my millwork needs directly to her. What a pleasure to deal with a professional.somebody should give her a raise as I'm thinking about trying to hire her for my company. Francis you are awesome

I like to give positive reviews when I can but I was lied to by multiple 1-800 agents who said a delivery attempt to my house was made. Which was not true. Transfered to the store manager who was honest and said delivery driver was in an accident. Who handed the phone over to the Thousand Oaks delivery scheduler who was the rudest customer service rep I have ever met. She immediately told me the delivery was attempted after the manager just confirmed that was not true. She hung up on me when I was trying to schedule a delivery. Not my first issue with the Thousand Oaks store

Do not buy appliances from Home Depot. They apparently have a 48 hour limited warranty policy. Recent purchases were defective. Returns impossible. Exchanges non existent. Customer service terrible. Policy ends up on a chasing your tail between Home Depot and General Electric. Absolute inconvenience and waste of time.

Always has what I'm looking for and it's pretty easy to maneuver your way through the huge store in order to find what you're looking for.

My go-to place for tools and materials.
Not the best place for customer service but if you know what you need they are most likely to have it.

Mr. Artin and Mr. Jason are life savers. They helped me pick a roof leak kit the other day and gave me a free class how to use the kit. Both were lovely, professional, and very knowledgeable. I hope home depot will give them a good raise and promotion since I will come back to the store because they were so helpful. These guys are the face of your company and they should be rewarded and recognized for their hard work, professionalism, skills, and great customer service. Thank you Mr. Artin and Mr. Jason!

Now, this is more like it. I received the help I was looking for n bought all items needed here.