The Home Depot, City of Industry CA

Very bad service heavy attitude spending in a month More than 6 thousand dollars a month and for something that I wanted to return that was only like 200 dollars they asked me thousands of questions having my phone number and at that time I did not have my debit card or what I They will give away things

Horrible service guys in the lumber area talking in a circle talking but when it comes to you needing help all sudden they're busy and can't help you and have attitudes because asking for help and then you find them all just standing talking again not the only Time this has happened lazy not helpful at all

The employees are so rude here, I needed help with something I wanted to buy (it was locked) waited 30 minutes for an employee to come and open the case, they never showed up, i approached another employee to see if he can send another person to help me, he literally told me “can’t you see I’m busy “, he wasn’t. He was just standing there not doing anything. There were a few people waiting as well so I wasn’t the only one. There were a lot of employees just walking around not doing anything or just standing there. I’m not going to this place anymore, I wasted my time. Next time I’ll just go to Lowe’s. F this place.

I appreciated Sophia. I was looking for some tools to installing my dog’s sink and she was very patient and helpful! She is awesome:)

I'm in the process of installing a new screen door and nobody was around to assist me they're all too busy on their phones. Only one person offered help apologize that it was not his department but took the extra time to assist, Rudy thank you! You went above and beyond and that's something that the store has never done before

Had a great experience at Home Depot! They had exactly what I needed, plus shout-out to Isabella for being so helpful. She took the time to help answer all my questions and register for a new Home Depot card!

Love affair "gone" Home Depot has been downgraded with me.
Terrible stocking of shelves, difficult finding someone knowledgeable when needed.
I went in and the item was not on the shelf, I could see it on the very top of where they keep stock, and I ask for some to bring a ladder. The girl called someone and he showed up with no ladder and said he would have to go and get one. After 20 minutes of waiting, I walked to front and told a person, not knowing I was speaking to the Manager, and explained the situation. He was able to get someone. All in all it took me an hour to get one item. It is frequently they are out of stock, so I have been going Merritt's Hardware or Lowe's which is slightly better than Home Depot

Love gone south

I really want to give 0 star but there’s no choice. The Supervisor Sarah and the female sales LXR44ZE are super suck. Last year they charged me $80 extra and I tried five times to get my money back and told them to check the camera. They never did it and pushed it very late and told me they can’t check it anymore. This time, they never explained clear and tried to confuse customer to purchase. Then at the end when you trying to return and do price match, they said you cannot do that because you signed the contact. Never gonna come to home depot anymore because of their management and ugly service. I will go to Lowe’s and other place to purchase. There’s a lots of place can buy the same stuff with the same price and maybe cheaper price.

Waited at least 10 minutes to get my curbside order. Got tired of waiting and went inside to get it myself. Workers have no sense of urgency. They literally hire anybody.

Tried to do return here and the manager gave me so many problems with returns she said I had to go back to the original home depot even though I showed her the receipt

I've never had a problem getting someone there to help me or to give me advice on a project, plenty of parking

Very rude and misinformed sales guy in the power tools section, made fun of me for not knowing what size bit to use and then proceeded to tell me to purchase a 3-1/2 in. HOLE DOZER Bi-Metal Hole Saw with 3/8 in. Arbor and Pilot Bit to drill through stucco, which it absolutely DOES NOT DO AT ALL. Maybe instead of belittling customers who come for help you should educate yourself sir.

On the other hand there are very helpful people in the paint section, but this guy just ruined my whole experience. Just shop online, you'll save more and not have to deal with these people.

Terrible customer service the workers stand next to you and tell you right now I'm calling someone to help them and oh you have to wait for around 10-20 minutes only to be told they don't have what you're looking for, that's bad

Very disappointed. I had to get a key cut, and I wasn't entirely sure if they would be able to do my specific one. So I tried calling. After making it very clear to the automated voice (I'm sure the robot was trying and meant well, but he was not answering my question) that I needed to speak with a person, I finally got put through, but was waiting for twenty minutes and no one answered the phone. Not even to pick up and tell me they'd have to put me on hold. Not sure why they have a phone number if they don't answer it.

So I drove all the way there to have three different workers tell me three different things; ultimately they couldn't help me. Would've been nice to not have to waste a trip out there to find out. Answer the phone, guys.