The Inn at Truckee

Terrible service from this Inn. There was 6 severe weather warnings in effect for the area and I had to cancel my stay. I called 48 hours before check in to cancel and they refused cancellation and on top of that, charged me for the entire stay without me ever setting foot in the place. I've traveled extensively and no other hotel has this type of absurd policy and greed. I'll be making sure no one else in my company uses this Inn.

They gave me key to a room that’s already given to someone else. Thanks to the person in that room not pointing a gun at me when I walk in 12am

Old and dated. The toilet was not in working condition in our room and had to be repaired. The bed was not very comfortable and pillows were very hard. Breakfast was mostly frozen with a microwave and toaster to heat up.

Worst bed I've encountered in five decades of traveling five continents. I put bedding on the floor so I could actually escape the springs screwing into my back and manage a couple hours of sleep in spite of the roar of trucks on the freeway just outside the window. Literally *anywhere* else in town will offer less noise and a better bed.

Super friendly staff but unfortunately the room was dark, had many broken fixtures and was poorly cleaned. There was dirt and debris behind both doors and between the night stand including fingernail clippings. There were broken fixtures including a towel rack and the window screen. I asked the hotel to do a second cleaning but I came back and it wasn’t cleaned.

The place is very noisy you can hear every single footstep anybody takes at night. Construction all day don't expect to sleep in after a night of fun. Room smelt very heavy of febreeze or something as if they are trying to cover up a smell. Half a roll of toilet paper was on the roll up on arrival. If you are a light sleeper don't come here you will be kept up all night.

It's just a basic inn for those who just want a place to spend the night. Breakfast is prepacked bagel or waffles. They have a coffee/cocoa machine running 24/7.

Checking in was a comedy of errors. Check in starts at 4 but by 4: 40 nobody was in the office. 4 different groups were sitting in the lobby waiting for someone to show up. Two non- English speaking house keepers kept trying to reassure everyone that the office employee was somewhere on the property. The began running through the hotel yelling his name. They finally found him asleep in one of the rooms. It took him another 10 minutes to arrive in the office, stoned out of his mind. There was an after hours phone in the lobby, we used it and got some random answering service that wasn't even sure which property we were calling from. Room was very small and old. Lighting in the bathroom was very dim. I think there must be better choices in town.

Not my kind of place. I booked it not knowing what it was like, needed a place we could bring our pup, and missed the opportunity at another location. When we pulled up there was trash all around the parking lot.first turn off. The few people loitering around were not the most favorable looking crowd. The staff at the desk were very friendly! When my husband was confirming my feelings it me me even more unsure of why were staying.well - because we needed a place and it was not refundable. I think had we been able to get our money back we would have kept driving! Can't say we even stayed for the free continental breakfast.it was all I could do to shut my eyes and sleep. The room was not inviting. There was a table and 2 chairs along the wall, but the chairs were stacked on the table. The bed was fair. The bathroom was clean but old. I just didn't feel comfortable!

Got here last night, the keys struggled to work, the the next day they failed completely. Received new keys, which worked, but upon entering h the room, the beds were as we left them in the morning — some lame excuses about Covid. We will attempt to get new towels in the AM.

Mediocre service. Very bad rooms which smell.
The only pro is the location which is very close to dinner.

We paid well over 250$ during a weekend which was insane given the room quality.

Update: They have gone down hill! Rooms not very clean and service is lousy now! Will no longer be staying here. Are room was left with 1/2 used roll of toilet paper and no refill. One wash cloth for 2 people? Really. Towels look like they were used and had beard shavings. Bathroom wasn't cleaned. And pillows had looks like grease on them. See pic!

Great friendly service, rooms are comfy beds are a little to hard for my liking! Would recommend, great prices for rooms. Handy cap parking as well! Allows dogs with extra fee!

When we got there the first room was disgusting there was use Q-tips and hair all over the bathroom floor and the room smelled really bad. We paid almost $300 for one night and the pillowcases were dirty in the second room we were in as well the hotel was really old they informed us that there was no housekeeping so no one can come clean the room and I feel like it was a huge waste of money for a very poor experience unfortunately.

Would have gave 5 stars, but the house next door has a dog that barks non stop, all day and night. Not the hotels fault at all though.

Standard 3-star Hotel near Highway convenient location. Simple breakfast and coffee was included. Theroom was clean and had a fridge and microwave

For the price it's great! Pillows are horrible though, might want to bring your own. Also the service when we checked in was great. However when we checked out the gal wasn't at the counter, we left the key and grabbed some coffee. She rushed over like we were stealing it the continued to stair us down. Very odd and mean.

Sorry but the hotel was very disappointing. The carpet was dirty, room smelly with no amenities whatsoever. And to top it all, they charged me twice (which the front desk said it was taken care of when I first found out about it). I'm disputing the charges now. It had a very musky smell, maybe because they take pets (and I have nothing against pets cuz we have two dogs at home). They were in the middle of re-tiling the floor but it looked liked it was a three year project to make it look like that they're addressing the carpet issue. Don't; even get me started with the AC window unit that was loud and useless. I've traveled and have spent many nights in hotels, this one takes it all. Sorry: (

They dont include the entire rate in the original price. There is construction occuring all day. The exit was blocked by an angry tile worker laying tile. They sprayed toxic chemicals in the hallway, shut off the power and water without notice. The vent is full of MOLD and the sink handle is broken and the shower only dribbles lukewarm water. They charged the same rate as the Nice hotel I was staying in 5 minutes away. DO NOT STAY HERE NO MATTER HOW CHEAP THE STATED RATE IS.