The Little Gym of San Jose (South)

I went in today to pay for my daughters class. I’ve had her enrolled in Lil Gym since March April 2021. I’ve always paid the next class once our bill was due, today I was told by staff member Jenn When I offered my card to pay that it wasn’t necessary, that My daughter Lena was coming into a new class, and the first one will be complementary, and then I will be able to use my make up classes to see how she does in the new program.
I even spoke with another staff to confirm that I can use those make up classes towards days in the new class. According to a staff member that called I am late and I failed to pay. So they decided to drop me, not me but my daughter from their class. When they called they said if I do not pay that my daughter is not welcome back. I have two make ups for the month of November. One for Thanksgiving and one for another week that we had to reschedule. Now I’m being told if I don’t pay that they’re going to keep the money I paid that they’re gonna take from my daughter time she’s owed. She is a person, she does enjoy running around. The staff on the phone made comments that were rude, insinuating that I can’t afford to pay, that I’m misunderstood, and took no accountability for the staff that told me how it was supposed to happen, nor honor the arrangement I had with them. I’ve not got one extra class. I paid everyone, and would’ve paid today if not told differently. I don’t want my daughter with staff who aren’t understanding and lack compassion and the ability to take accountability. But Instead talk down to you. I don’t want to come back there! Steal from a child! We were gonna enroll her, and get her in where she fits in, We were paying today. But I’m grateful the staff showed their true colors. And I hope whoever reads this considers once they sink their teeth in you all the fake love is gone.