The Oncology Institute of Hope and Innovation, Burbank CA

Scheduling for an appointment in this clinic is the worst. I don’t usually write reviews unless they are either really good or really bad.

First appointment, they ordered a lab work for my mom one week prior to office visit. My mom went to her scheduled appointment only to be told that the test that was done for her is missing one. And apparently, it is the test needed to know what’s wrong with her. So we had to make another appointment for the lab and the office visit. NOTE: No apologies.

Second appointment, set on the day of first office visit which is 6 months early. A month before the set date, the office called to reschedule. I was told to call the day before the lab appointment so they can send the order to the lab. I did. And they told me to call again in the morning to get the order to make sure that the lab gets it. Again, no apologies. The day before the office visit, front desk called me to ask if I would rather have a virtual visit. I said sure. My mom is elderly and at risk for getting the virus. I asked if there’s a meeting ID and they said that they will call me at the time of the appointment to give me the ID. The day of the visit came, I waited for an hour for them to call, NO CALLS. I called 15 minutes past appointment time and no one was picking up the phone. When I finally got a hold of someone, I was told that they had my mom for an office visit. No one cared to update the system. And again, no apologies.

You must know that the patients you “take care” of have lives that they need to deal with. This is why we make appointments so we can make sure things are taken care of. RESPECT the time that you set for your patients. It goes a long way. Besides, these visits are not FREE.

I was referred to Dr. Kim by my primary doctor due to enlarged lymph nodes shown on a ct scan. After an evaluation, he referred me to a ENT doctor for a biopsy. After the procedure, my brother and myself saw Dr. Kim. He was unprepared for our visit, seemed annoyed that we were asking so many questions and rushed us out. He told us that he would not call me with the biopsy results that I had to keep on calling him. I could not believe it. What doctor will not follow through with results immediately after receiving when it involves possible lymphoma. I know for a fact that the pathology report was sent to him on Thursday, 11th. I even have a copy. Today is April 16th and i have not heard from him. I will not be returning to him.

First of all, being in the medical field you need to understand you are working with people that needs help, nobody goes to an oncologist for fun, front desk was rude and unprofessional, I called to make appointment and they wouldn't even hear to my questions. I can not do a review about the doctors since I couldn't even get and appointment after being in the phone on hold for 15 minutes, definitely looking for another place.

Worse place ever. Had to wait over a month to get in and then there office is crazy busy waited over an hour past my appt.plus it’s so tiny in there you can hear everyone’s business while waiting. Major hipaa violation. The the dr was horrible. Dr.didn’t listen to my concerns. I had two other opinions of oncologist of what I needed, not only did the dr not go want to go with that treatment he didn’t want to treat. Said let’s just wait and see when all my tests showed cancer. I couldn’t get out of there fast enough. Wait and see what, wait and see if I die. Then they kept calling me long after I told them I was seeing another doctor. If it wasn’t for my hmo saying that office was my only option after dropping my original oncologist, I never would have had to go through that. I dropped my hmo and have a new one and now happily getting the treatment I needed.

I've been to this location as well. The waiting room is nice and clean. I arrived a couple minutes before my appointment and only waited for 10 minutes before being seen. The office staff was pleasant.

I’ve been going here since they opened their office in Burbank. Great office and staff. Couldn’t ask for better from my oncologist.

Dr. Ali is extremely knowledgeable and is always happy to help. Awesome staff too. One of the best experiences I’ve ever had with any doctor. Highly recommend!

Oh my gosh. The worst place I have ever dealt with in my life. I asked to be removed from thier system. They never did remove me also tried to send me for petscan and blood work when I joined City of Hope. They ignored all them I was not pursuing their doctor seong kym and yet they ignored me and sent petscan in spite of the Burbank oncology innovation and hope NOT removing my name from their system. I told them 3 different times to remove me from their office and oncology Center system. They never did. Shame on them. The worst place ever! Omg