The Palms, Sacramento CA

Lately there is a lot of garbage everywhere. I have been here for several years and lately people leave a lot of garbage outside their doors for days and it smells bad especially on weekends.lots of baby diapers and bags throwing liquid. I hope they do something about it.

Please please please let me save you your time and money. These apartments are terrible. The management is absolutely useless if you want to see so for yourself try and call the office any time during business hours, you will have to call at least 20 times before you get an answer. The rent is expensive just for the location the apartments aren’t that nice. When i first began the process of moving in one of the leasing agents named Darnell started a fight with me and yelled at me to get out of his office (it was a public leasing office) because he didn’t like my attitude. COMPLETELY UNPROFESSIONAL. They have had multiple management changes in the front office there’s a new face every couple of months. If you live in a downstairs unit be prepared to never sleep the walls are super thin it sounds like you’re living underneath elephants. I’ve finally been able to move out of these terrible apartments but not without more trouble from the front office. I corresponded with the assistant manager about my notice to leave after my lease was up. I turned it in a month and a half in advance did everything on my part to make sure my move out date was secure. Only to find out right before i was about to move they had lost my paperwork, they didn’t know i was moving out they hadn’t given me my prorated monthly rent for my last month and on top of all that they told me that the assistant manager i had been corresponding with about my notice hadn’t been there in 4 months and that’s why my paperwork was never turned in. Which had to be a lie because i emailed with her personally and she met with me at the front door to receive my notice (due to COVID) not longer than a month prior.

There are bad services through my stay in the complex. There are many problems on the part of the residents. We hope the administration will make sure of the people before they are approved.

This apartment complex caught on fire at 1: 30 am. 16 units were affected leaving families homeless, and all personal belongings charred to the ground. How can you even start again after this?

Making this post as if 3/12/20 thebpricing shown online for $1,055 is untrue! That pricing is for their classic units unrenovated ones. Witch no longer available the only have $1,300 and up. They havnt updated any of the ads I assume to speak your interest. Then price you for the more expensive ones witch makes me believe all of the negative reviews left an right. So be careful of this place the false advertising should your first sign. Anyone questioning whether the management is the same as the ones spoke about in the review. Are indeed the same ones who took over in 2016 from what the office lady just told me on the phone. UPDATE 03/15/2020 I've been replied to with an obvious copy an pasted message which shows how much they care about these reviews an what you have to say. This place is a no go an please be careful an do not let the pool fool ya lol.

This is an awesome place and is close to everything! The staff are super friendly and attentive. I'd highly recommend checking this place if your looking for a cool place to call home!

Great Place! I will be looking into moving here. Eddie the worker was so helpful and had a great personality. The area is clean and well taken cared of. The inside of the units loom great too.

Amazing new Management, the place has really turned around. Looking forward to seeing what the future holds for The Palms!

I visit this property frequently and find it clean and picked up. It has a fantastic pool and cabana area and seems pretty quiet whenever I'm there. The staff I've interacted with are friendly. Overall a nice place and very convenient to Arden Mall and many restaurants.

The Lagoon Pool is amazing! The gym is too. Couldn't ask for more! They have a Theater room, a total of 4 pools, a dog park. Its BEAUTIFUL!
Arden mall and Cal Expo are in walking distance, close enough to the freeway. It's the perfect location. Staff is super friendly, always accommodating. So happy to be here!

So I would definitely highly Recommend living here! Management takes care of your needs:) & Awesome decor and amenities like cozy hot tub

This apartment complex is stunning! I grew up on a beach so moving to sacramento has been a hard transition for me.until I found this serene place to live. This place has a resort feel making it so easy to come home. The staff is also more than welcoming making it more of a comfortable place to live

Just moved in and the place is amazing! Staff is very welcoming and helpful.would definitely reccomend to friends and family.

Clean and comfortable with lots to offer. Friendly and welcoming staff! Great outdoor areas and beautiful landscapes. Spacious floor plans with an updated, modern feel!

Beautiful grounds and amenities. Staff has always been very helpful and outgoing. All around a great place to live.

I wanted to take this time to thank the entire team of the palms for making my move in experience great. They were all so very helpful in getting me moved on time, I appreciate their efforts. The last and final thank you goes to Jahmal, he helped me from start to finish. He was above professional and was such an amazing person to talk with through out the process.

I want to praise the apartment complex for its aesthetic charm & the professionalism of the staff. I had the delight of meeting with Jahmal, he was warm &welcoming to me. I Loved the entire experience I received there.

The palms apartment are the best apartments to live in. The staff are friendly and professional. The apartments are remodeled and spacious. The neighbors are quiet and keep to themselves. If anyone needs a home then this is where your search ends. Special thanks to amber and Jamal for being so nice and always answering any questions I have.

I had lived at The Palms with my roommates for two years, and unfortunately, with my second onsite unit, we had nothing but issues, and were extremely disappointed with the way that things were handled by management.

At both our old unit and new unit, there were very big problems with how they processed our applications - with the new unit, they even exposed another resident's personal information by pairing the wrong existing resident with an onsite transfer.

We moved into our new unit with: bug problems, they sprayed without notifying, they improperly had us re-pack our things immediately after moving in (this turned out to be unnecessary), caulked over mold, failed to repair broken door frame from break-in promptly after moving in, failed to repair wobbly toilet in the master bath, exposed wiring, faulty outlets, broken AC unit, cut internet line (when we were paying for service), maintenance left holes in the walls, faulty oven that smoked out the apartment, leaky dishwasher for 7 months, and a water heater issue that they never fixed, cranking up the water heater to land us $700+ in power bills.

On top of the $700 power bill, they also took every penny of our deposit, even though we were good tenants, and charged us a petty $95 on top of that, and threatened to send us to collections.

This list is not exhaustive of our problems. We are very glad to be moved out of The Palms and would encourage anyone that might be looking at the property to run FAR FAR AWAY. Jennifer Pharr is a terrible office manager and does nothing more than serve a purpose to extort money from residents in order to run what is considered a "successful" business. The office team at The Palms is not properly trained, nor qualified, and should not be operating the complex. Absolutely terrible customer service and complete lack of care for tenants.

This is a truly awful property that is run by what I consider to be extortionist slumlords, and would never recommend living here to anyone. Absolutely no consideration is given to people that live at The Palms, and until the owners decide to make a crucial change in management preference, I strongly discourage anyone from considering it whatsoever.

Hopefully, management routines will change, and it will once again become a great property to live at - for now, there is a lot of work that needs to be done.

We have been doing work for The Palms for years. Bill and Jennifer have always been great. It is nice to see such a large property that really pays attention to detail and keeps a clean property. Great company to work with.