The Pooch Parlor, Windsor CA

BAD BUSINESS!
We booked an appointment 2 months ago. Two weeks before the appointment, they called and told us they were going to charge us $200 MORE because they were increasing their prices.
They refused to honor our existing appointment price, which had been quoted to us by them.
That is NOT how you treat your long term customers.or any customers at that!

I've been a regular customer for the last 2 years. Last year I booked my 3 dogs to get groomed. I was quoted a "ballpark" price of $150 per large Bernese. I was given a date and thiught all was ok. I received a call on 1/20. Eleven days before my appointment and was told the cost had gone up to $250 per dog. I explained this wasn't a proper way to do business and that the next time I would gladly pay the increased price. They told me it was too bad and that there was nothing they could do. Seriously? They were always one of the "good"ones in town. Until now.

Every time I call to make an appointment, they are so flexible. And usually fit me/my dog in that day or within a few days. They are so friendly and super sweet with my dog Lily. She loves going there!

Everyone was so kind. My German Shepherd not used to being away for me or around other dogs but she did absolutely great thanks to the staff. I'll be coming back no doubt.

I love The Pooch Parlor! Lera is amazing and the staff is very friendly and responsive! Highly recommend!

Had my older cat groomed here because of matted long fur. They did such a wonderful job and he feel so much better. Can recommend them highly. ️

Sadie and her girls are true animal lovers. My baby is always happy to see them and looks gorgeous when I get him back.

I am truly delighted with the service my little Maggie received yesterday. She was treated with such care. The staff were extremely professional as well as friendly. I plan on returning.
Maureen Savage