The Trenchless Co., Sacramento CA

Fast to schedule, and texted me that they're available to do the service sooner. While were waiting for another plumber for over 2 hours, The Trenchless Co took care of my request in less than an hour! Great service, easy to deal with, and professional staff from tel rep to the plumber!

Had a little plumbing problem they went above and beyond to take care of my problem thank you so much for your professional service with a smile between the manager b and the technician who came out they did an awesome job

Great technicians and service.they were on time and very knowledgeable I highly recommend this business.

The experience has been great and the technician, Jacob, was very knowledgeable and provided some great insights. Jacob explained everything he saw on the video scope and provided options on how we should proceed. The Trenchless company is very communicative before their visit and provides excellent communication after. I would highly recommend this company for your future project.

I have used Trenchless Plumbing for 3 of my properties over the last 8 years (one - had the house re-piped, second, also re-piped and a new water main shut off put in, and the third was for more moderate plumbing repairs) and each time they have been AMAZING. On time, professional, fast and their quality of work has been outstanding. I highly recommend.

Excellent job done on my new water service. Everyone was very professional and courteous. Will definitely recommend the Trenchless Co.

Great service.they respond within a day and get back to you after running a camera down the pipes with photos and an explanation

My sink was backed up and clogged and I was unable to clear it myself. I scheduled online for The Trenchless Co.and it was easy. I was able to get an appointment as soon as I wanted it. Nick came to my house promptly and was polite as well as super patient with my kids as they were so interested in the ENTIRE process. He showed me the entire pipe with the camera so there were no surprises. He was able to successfully snake the drain for me and now my sink works wonderfully!

I was able to schedule a same-day appointment and the technician arrived on time. He was very kind and professional, and quickly diagnosed and resolved our plumbing issue. Great service!

Great service! My only complaint is that they did not make any effort to clean up the black stinky inklike sludge and it made my dog sick. This caused him to puke the stinky foul inklike goo on my furniture and carpet. Inklike sharpie black stench staining my stuff forever

Eric Melgar-Lopez was very informative and pointed me in the right direction! Thanks to him and Ace plumbimg My kitchen faucet is working!

Had a back up in kitchen secondary line, same day service, cleaned out line and am very satisfied.

I recently hired Trenchless to replace all drains under my 3 bedroom home. Prior to signing the contract, communication was prompt and thorough. That is where the professional experience ended.

Quality.

1. A major plumbing junction noted on the contracted wasn't completed.

2. Debris was left behind. Most under my home, the rest left around the exterior portions of the job. Water bottles, piping, saw blades, large clumps of ABS glue.

3. The work itself was sloppy. Parts not installed at proper angles.

4. Due to those improper angles, the new plumbing didn't align properly with the existing toilet flanges and bathroom sink drains. Their solution was to force the old and new together to make the connections. This resulted in both toilet flanges being forced out of their original locations at floor level. This inaccurate maneuver caused an indoor flood.

5. To correct the above issue I had to remove my toilet and part of the subfloor. Trenchless then came out to correct the misaligned pipes. They were onsite for no more than 25 minutes, assuring me the issue was corrected. Unfortunately it wasn't. They removed the rubber connection. Leaving the misaligned ABS as is. Their supervisor and another plumber confirmed the work was incorrect without question. Yet it wasn't removed and re-done properly.

6. Naturally my new toilets did not line up with location of the ABS below.

7. I was forced to correct the plumbing myself prior to reinstall of toilets. Total days without toilets in my home, 4. Which doesn't include the 2 days it took me to fix the issue and reinstall.

8. Upon working out the contract I was informed I could save money by digging some of a pipe out. I had the labor included regardless because I was informed they would make an adjustment based on how many additional hours their crew took to complete the digging. I completed approximately 75% of the dig myself. I updated them, was told management would review and contact me. I received no follow up. Just an email to pay up for the full amount. Approximately $900 dollars should have been refunded. They also made no attempt to reimburse me for the damages caused.

9. The first day of work the workers were polite and respectful. The correction day the one worker assigned to the job was far less friendly and respectful. I got the vibe he wasn't happy to be correcting his work. Also, he played loud music under my house. So loud I couldn't have my work calls. It was incredibly disruptive. Music at a low volume after asking if I wouldn't mind, that would have been professional but I didn't receive that respect.

Communication.

There was no single contact assigned to my project that kept me informed and updated as needed. There was no contact who followed up after the work was finished to ensure it was completed, and completed properly. 2 days later I received a call regarding the balance due only. I requested a supervisor review the work as that seemed appropriate. They prompted reviewed the work. This is when they confirmed their errors.

Yes, they were prompt but only when prompted. It very much felt like I was not a valued customer who was spending over $9000 with them. Nor was there any attempt to ensure their work was done correctly, either time. No follow up call was placed to ensure the correction was correct.

Overall I had a very poor experience. I have paid a large amount of money for very poor service and quality to match it. Given that I'm aware of the cost of these materials, Trenchless made quite the profit off of this interaction yet failed to complete the job properly.

Photos attached show the two toilet locations not at a 90 degree angle like the wooden support columns. The plumbing stack leans to the right. Yet the original toilet flanges and sink drains were 90 degrees. Note that because of this not only did it displace the flanges causing an interior leak but the right hand toilet drain collects water because its not level.

I would not recommend using this company.

The guys that came out were very informative about what needed to be done, jumped in head first and were done faster than estimated.they worked really well together, had a very positive attitude.thanks for the great work.

When I purchased my house I was told the sewer needed to be repaired. The Tenchless Co checked it and the sewer line is in good condition. I saved money by getting a second opinion.

Steve was excellent. He was on time, professional and courteous. He resolved our issue with the sewer and advised on options for long term fix. I would highly recommend and would use their services again.

These guys did an fantastic job. They were responsive, professional, and did exact what I wanted and no more. It was a complicated work order because they had to coordinate with the city and with other work that was happening onsite. They did great. Highly recommend.