The UPS Store, Chula Vista CA

Awesome customer service by Erick and the other dude at the store awhile ago. Very accommodating and made shipping my package easy and quick. Will definitely come back to this location again for future shipping needs.

I arrived at the location at 4: 57. I read sign on the door stating that because of Covid that only 5 people were allowed in the store. Totally fair and I was respectful of that rule. A lady had just entered before me and was waiting somewhat blocking the door. So I waited outside as I couldnt see how many people were in the store. A customer than exits and tells me "hey they said they are closed". Why is a customer telling me this and not an employee coming to lock the door? I looked at my phone to see the time and its 4: 58. It was at this point I was able to see that only 2 people were in the store thus I went in. The worker with the Bleach blonde dyed hair said "sorry we are closed its 5: 01" I gazed down at my phone again 4: 58 just changed to 4: 59. I told the employee I had called the store in advanced to make sure they closed at 5. I was there on time and all I needed was a receipt. Labels were already printed. I wasnt going to argue with this employee as to what time is was. It was clear they just didnt want to work anymore. Management needs to be aware that this employee is turning away customers prior to closing.

They have the best staff at this location. I always go out of my way to here, even though the parking layout of the strip mall is heinous. Quick friendly service that you can trust.

I had shipped a stage light fixture packed at this UPS store on 591 Telegraph Canyon Rd, Chula Vista, CA 91910. I paid $151.92 for custom packing (have receipts). Declared value was $1500.00 and arrived with internal and physical damage to my receiver. Fixture reads errors and no longer runs like it used to. Motherboards are faulty and makes loud grinding noises and gets stuck on startup. The fixture is also discontinued and I can no longer purchase the parts I need to make it fully functional. The shipping service was UPS 3 Day Select and total shipping cost was $1712.86 including shipping charge corrections. The first photo of the box was before it left Chula Vista and the total cost of the fixture with shipping and packing was $3212.86. Poorly packed, the box used was way too thin that it arrived destroyed and so did the fixture. I was even told by an employee that if I had paid to pack it through UPS, it would be fully covered if anything happened. This was the case, they told me that I had to go through UPS general claims and when I made the claim report, they immediately denied me for insufficient packaging. For future shipments, I will now be using standard freight and US postal service. Less chances of goods breaking during transit and at least they won’t deny your claim right away like UPS did to me. Stay away and save yourself the headaches from UPS and use OTHER, more reputable shipping companies!

Staffs here are really friendly. They explain to you everything that you need, give you options when sending stuffs. I just like going to this branch even though theres one closer to me. Parking could be hard here sometimes tho.

Staff are very professional and friendly, they are prompt to notify you or help you out. Parking can be kind of a pain but that’s about it.

Great service. Rafael was able to help me out. I was in and out in seconds. Parking is always bad at this shopping center. Make sure to give your selves enough time or park far and walk over.

Alex and Rafael are amazing. Mailed some large boxes from Colorado and they helped me through the whole process so that they arrived safely at their store. Thank you for making this transaction worry-free. I greatly appreciate you! Happy Holidays!

Just two other customers in the place. I needed to print off documents from my flash drive. "no problem" says the cute little clerk. She walks me over tom the copier and we print out the items I needed, we headed back to the counter and I paid. Simple, fast and very courteous. Thank you UPS. Jay

Sometimes there’s a line but they are good about letting you drop off pre-labeled packages. Can never park there though - spaces are limited.

Fred and Alex provide excellent customer service. A+. Perfect example of what superb customer service is. Went to print my daughter‘s birthday invitations not only did they help print they also helped cut them and whole punch them they gave me exactly what I needed in a timely manner thank you so much

Great location and a very helpful staff that help ship packages, as well as help collect media receivers from Internet/Satellite providers.

I had to ship a mac book air to Los Angeles the other day and came by to this UPS store early in the morning on 2/14/2018. The laptop was in it's original box but asked the person in charge for another box to not only protect the laptop further but to hide it's contents. I told him I wanted the laptop to be delivered 2 days later (By Friday 2/16) and wanted to declare the value of the laptop at $1300 since it was only about 1 month old. To my surprise the total came to around $80 dollars + because of the box and the high value of the item I was shipping. There was one problem: The box he was quoting me was big enough to fit probably 10+ of the only laptop I was shipping. I told him I needed a smaller box but he told me it was the only box he had and that I was welcome to select any other box out of a list he had. He didn't seem to want to help me. The box size was part of the reason for the high cost of shipping and he didn't want to give me any other choice. So I thanked him and headed to one of their competitors that I wont name. They offered me a box size that was perfect for what I wanted to ship (A little bit bigger than the original mac book air box I had), they helped me put it in the box, offered me next day delivery (by 2/15/2018) and included a 1300 declared value for a total of exactly $28.26. That is a much better price than the UPS store wanted to charge me. Hopefully management of this UPS store reads this review and improves their service and prices.

Very efficient and friendly. Quick in and out returning something to Amazon. Email the return information and they print a label. I try to park on Crest Drive to avoid any congestion in the parking lot.

Great customer service, I had to write this review because my son had the worst customer service experience at a different location and this location ALWAYS gives me super nice and helpful support! I will never go to that other location on Palomar st.

Great clean store. Staff always friendly and attentive. Alexander is always smiling and has a great attitude. Store has been smooth since he has become manager

Worst customer service ever! Mind you this is only in regards to phone issue, not the actual store encounter. The beginning of September I picked up a package, this week I received a notice saying I still had a package. Knowing I didn't order anything I called to verify that there was in fact a package. Eric answered the phone and asked to put me on hold a few minutes asked how he could help. I told him and he said well, it's in the system so you must have not got it (because data errors never happen). I asked if he could please check so I don't drive there and nothing is there. He said he could but would have to check packages after the customers in store could I hold. I said yes. I waited on hold for a good while and then got a hang up. I called back and got Eric again and told him I had been on hold and was hung up on;his response was yes, I know. I still had a lot of customers. When I asked to speak to a supervisor his reply was he doesn't work weekends. Is there a person I can contact in regards to your lack of concern for customer service? He replied, "no, but you can try on Monday. " Really, UPS this is how you treat people who are renting boxes? ! You charge them upfront and then decide service doesn't need to given. Horrible

The UPS Store just made my day. I have a big meeting tomorrow and needed some reports printed up just right and bound into a great looking portfolio. Unfortunately, my first stop was a major office store and that was disaster. Finally, I cancelled with the office store and went over to The UPS Store. The Store Manager (Alex?) and another employee Jackie bent over backwards to get the print job right and the final result is perfect. A big thank you and you just earned a repeat customer!