The UPS Store, Long Beach CA

This store is totally unacceptable with the way my package was handled. It was a return to New York I paid 42.99 to have it shipped back to the company, august 25 2022 should have been delivered august 31 2022. Long story short my package is lost no one knows where it is now. I’m very unhappy about this whole thing that occurred

I spoke with the "Manager" MANUEL phone# 8957 LB store about a pick up which they're employees did on the wrong address. He was soo rude and didn't help at all. Not sure why he's the Manager if he can't even help a customer. He's NOT at that level.

Jay was very helpful and professional with sending a couple of returns back. The line was about 5 people long however, we got in and out of there in about 10 minutes.

Don't even bother going to this location. I took and oversized item to this location and employee was less then helpful and said she couldn't help me. I went to the 2nd Street UPS store and they took my item no problem.packed up and everything.

Just use a different delivery company. This one is Chaos. Zero organization, can't find or deliver packages. Not up to date in technology.can't solve issues or communicate internally.

I've had a PMB here for over 10 years. They used to be great. Now they are understaffed and completely unorganized.they used to grab my packages when they saw me checking my box, now I wait in line for 20 minutes then have to wait another 10 while they dig through everything trying to locate anything.what happened bobby?

I came in around 2pm today to drop something off. While one clerk stood there chatting with some girl about their boyfriends, I waited in line for the other employee who was working. I was eventually helped by a friendly and courteous Asian employee.

Have a mailbox there and for the second time I’m have been told that they are to busy to look for it!
I have been a customer for about 5 years no more going down the street to the fedx store and give them my business seems like the ups store doesn’t care about there customers! Any more

I came into this location after having a horrible experience with the location on Pine Street in Downtown Long Beach. It was like night and day. We were able to speak with Julie over the phone and asked her if she could provide notary services and, due to time constraints, if they could also get out an important document there. She stated, that they definitely could and we were excited to get there. Upon our arrival, she greeted us with a smile and kindness and let us know that she would be with us after her customers who were already in line. We kind of both stated that we were the ones on the phone and it seemed like she recognized us immediately and stated that she figured as much, and she would be more than willing to ensure that all of our needs were met per our conversation and as soon as possible. She very quickly took care of the several customers before us and made copies of our documents, provided the notary, and ensured that we knew all the options to get our package to the correct recipients in a timely manner. It took a while to get everything taken care of but she was totally focused on us and our needs and greeted everyone else who came in, though still made sure that we were number one. That made us feel good and valued. She remained patient the entire time and it was a very very good experience. She was very friendly, very courteous, and very professional. I greatly appreciated that. I will be back there when I have other similar needs and would definitely recommend this particular location, and Julie, to anyone for all of your office, shipping, notary needs, and more. Thats how you do it, Julie. You went above and beyond! You show them how to provide good and quality customer service! Thank you! We appreciate you!

UPDATE: I had another unexpected situation where I needed to quickly run out to get some documents signed and notarized as well as send them off overnight. Intially, I thought perhaps I was not going to make it. I called Julie, she said come on in, so I did. The line with super long. In fact, it was literally outside the door. Still, she greeted me with a smile and when I got to the counter, she took her time and knocked everything out, despite all the traffic. She remained professional and so I'm very thankful for her consistency. That really matters. It's not a one-time thing or based on emotions. She's just very good at what she does, patient, logical, and genuine. She admits if she was wrong, acccepts responsibility, and keeps it moving. Awesome! Oh, just dont call her "Julia". Lol. (Inside joke)

UPDATE: on Saturday April 17th, I went back to UPS store to take care of another transaction. My immediate thoughts were that I would see Julie since she's the one that I've seen every time I went there, be it on the weekends or during the weekday. However, that particular day, she was not there and not on the schedule. I ended up working with Emily. She was no Julie. I don't try to compare, but, the customer service was like day and night. She did a decent enough job to eventually get the job done. But there was one point early on in the transaction where I asked her to wait to put the papers in an envelope so I could add copies & she kind of just dropped them in a very hasty and bad attitude type manner and I gave her the eye and then she looked like oh I'm sorry did I do something wrong. I told her I did not appreciate her reaction and response. Eventually, she got it together after that experience. I would also like to add Jose, another CSR there, is very poor at customer service. I walked in. He was with someone. There were no other CSR's around. He never said hello or barely made eye contact in any way and just kept working w/the customer for appr. 5 minutes before Emily came out. I called later to ask Emily about a text message that appeared to be affiliated with my transaction. It stated my package had been changed. Jose answered. He said Emily was at lunch although I could hear her. He was rude when talking and very dry about the situation. Robot. Needs training. Julie help!

UPDATE: Manager spoke with me yesterday about package they lost and tried over and over to blame someone else, though the receipt information contradicted what she was saying, and talked over me throughout the entire conversation. She then had the nerve to tell me to send the receipts for the items I shipped, and she would decide about the claim. 4/16/21 all receipts scanned to email.

AWFU.lost dropped off a package for my baby grandson of very special memorabilia and gifts, place was a disaster, boxes piled everywhere so no surprise. THE SHIPMENT WAS LOST. Tracking number never worked, got the runaround over and over.filed a claim, it was closed and they were paid and never contacted me to let me know! Now have to beg for my shipping fees and compensation for the items they lost.

This is NOT a real UPS store they do not offer ALL the services of a REAL store. I wanted to ship 1 package with my account number and the 1 employee there which was the owner DID NOT AND COULD NOT send it and even worse didn’t even know how to do it. Basic UPS store things yet couldn’t fulfill. Don’t waste your time go to the real deal.

Emily is a super woman.she is pleasant to work with and is super efficient at handling everything. She should be promoted

Delays in receiving packages. Rude personnel. I believe they are understaffed, so it is on the owner/manager, but when it is box renewal time, I will likely take my business to somewhere that isn't UPS and the employees don't rudely hang up on me.

HORRIBLE DISCRIMINATING EXPERIENCE WITH NOTARY SERVICES TODAY! Took my 26 year old son in today to have a simple form notarized so he can request a copy of his full birth certificate so can renew his current CA DMV ID to the CA REAL ID. My son is a young man diagnosed with autism but is capable of signing his name for this request. He signed his ID when he was 16 but she didn't ask me for that. Instead, as I was talking my son through signing the form she cut him and me off by saying she didn't feel "comfortable" because she didn't feel he "understood" what he was signing. She didn't let me or my son continue at "his pace" to sign the form. She denied my son access today to request a copy of his birth certificate because she didn't feel comfortable. I told her he was conserved by my husband and I and that I could sign for him legally but I wanted him to have the independence to sign for himself. She said she wasn't going to do it and that I would have to bring our papers in and that she would sign it then. So I grudgingly left and came back within 10 minutes with the legal documents of conservatorship. At that point, she said a certified copy of the papers wouldn't do and that I need to present the original signed legal document. Then her supervisor or rude sidekick joined in by asking me if my son signed his own ID. I said yes and presented it and she said then bring him back again and if he understands what he's signing than we'll notarize it. When do flunkies working at a UPS Store have the capabilities, education and experience of a Psychiatrist, Neurologist, Pediatrician or Behaviorist to determine whether my son can understand their question or not. They DENIED my son access today. They discriminated against him and were rude on top of it. The notary tried to tell me her mother was a special education teacher and that she understands a lot. REALLY? ! INSULTING! I said I would make a complaint under ADA (Americans with Disabilities Act) and the rude sidekick said, "What's the ADA"? When I told her she just scoffed it off. Please don't use this store if you care about individuals with disabilities. I WOULD GIVE A NEGATIVE STAR RATING BUT THIS FORM WON'T LET ME.