The UPS Store, Solana Beach CA

The guy who runs this location is the absolute worst. I bought a small box there to ship out my item and he refused to give me one piece of tape to close the box. He told me to buy a roll of tape, which is obviously going to be overpriced so I went back home to tape it. Another time I wanted to print a label I had on a USB stick and he refused to let me use the printer because “he doesn’t like it when USBs get plugged into the printer. ” Even though every other UPS store has the printers already turned on and ready for use. He said I can email it to him and he’ll print it for $2. I don’t know who put him in charge but he needs to go.

I have a small business selling products and I bring prepackaged items here almost every day! This store is awesome, sometimes they get busy and customers become impatient and rude but they still do a great job and all the staff is very nice I have interacted with all of them.

First time visiting. Walking distance from solana beach which is awesome! Went on a Thursday late morning. Store had few customers and I waited about 5mins to had my questions answered. Parking was a bit difficult so I had to park few meters away from the store. All I needed was a white paper label for my package which they didn’t have. Surprising since every postal service should a since label. Anyway, overall clean store and ok customer service.

They were open but said their system is down so they refused to take my prepaid package. Why stay open if you can’t do anything?: P

Jay is the best. He is very handsome and he opens on Sundays. Highly recommended. Thanks Jay!

GONE IN 60 SECONDS! I had an Amazon return to drop off here so I could get a refund. Sure beats hanging out in long lines at department stores. No contact drop off. Love it!

Employee became vocally impatient when I was pulling up my Amazon QR return. Mumbled under his breath when I passed him the package and threw the receipt in my direction.

WORST CUSTOMER SERVICE EVER!
Lady calls, tells me she has my package, tells me I MUST come pick it up and PAY HER $5 to pick it up. I try to explain that I live 700 miles north in OREGON and can she tell me the address on the package. She tells me again their address, says I have to come get and pay her $5 - she does not stop talking, so she never listens. AVOID! She lays phone down on counter for 8 minutes I wait, I hear customers complaining about paying for US mail envelops they get for free at post office. I am really reminded why I left California! Horrible service, poor language skills, no idea how to stop talking long enough to listen. I filed complaint with UPS too AND my package is still lost in UPS world wide mess up.

Anyone missing Christmas gift cards? Shipped from this location last week, gift cards, in obvious gift card boxes, were missing. Just checking

I simply needed to drop off some pre-paid shipments and I was waiting for more than 5 minutes without being acknowledged. When I finally spoke up to ask if I can simply leave these shipments at the store, I was ignored. I walked out and went to the Postal Annex in Cardiff and was acknowledged and helped and was out of there in less than 2 minutes.

This UPS store is a mess and poorly run. From packages scattered across the floor to horrible customer service, it falls below expectations in every way. There is always someone in there with an issue complaining. I witnessed an employee walk away from a customer trying to return an Amazon item because she didn't tape the box properly. In my case, I was mailing a check for my engagement ring. I sent it certified with signature required and they lost it. I came back to track the item, and the clerk who originally helped me said "if it was that important, you should have paid for overnight service". I was appalled. FedEx is down the road and will always get my business now.

Please be aware if you have a barcode for a shipping label, they make you email it to them and charge $2 to print. Never seen this at any other UPS store. Won’t be back.

Terrible service here. I sent a package (a baseball hat) on April 30. It cost me $31.25 to ship! The hat cost me $20! They told me it would take 3 days. As of today, May 18, package is still not there. They are rude and not helpful

The Solana Beach Chamber of Commerce is proud to have Stanley Park of the UPS Store Solana Beach as a member and appreciate all they do for the community!

FAST SERVICE! I zipped down here around midday today to drop off a package. Parked right out front and walked in.a male worker wearing a surgical mask greeted me immediately and asked if I needed a receipt. I didn't so I left the package on the counter and thanked him. Gee that must have taken 30 seconds!