The UPS Store, Berkeley CA

Kind and very helpful managers. Understood our needs and took the time to explain our mailing options.

Vinay was the best! He kept the store open late, helped me find the cheapest option to ship something to Sweden and saved me $140! True customer service and I will go to his store whenever I need shipping!

Chandani was great and was able to help me pack and ship out my office chair and fan at a reasonable price.

Super friendly and helpful.great for dropping off amazon returns

Update: they still rock! Chandi totally helped me wrap a precious package. Super friendly (still) and made my chore a pleasure

I have to review this UPS store because they are wonderful now! They have recently changed ownership and WOW what a difference. They now are well staffed and the Manager has been present every time I’ve gone in. They now have reliable notary services and I recommend them to everyone in need.

Absolutely ridiculous experience. My wife tried to drop off a Nike shoe return and they said it couldn't be in the shoe box, Nike policy. Had to be in a bag or a box but we could buy it from them for 7 dollars. We live down the street so walked back to get a bag and returned. The lady then proceeded to tell her that the bag was not sufficient so we returned home to get a Amazon box. They then claimed that the tape job was not good enough and it would cost 5 dollars to do that. At this point, it was clear they were just trying to make money from us. I then walked down the street to a UPS TRUCK, and the driver gave us the tape for free. He said that UPS store are new owners and they were ripping us off. He even told us to post this review, and he's from the same organization. I came back to the store and the owner, Rao Vinay (?) refused us service at that point. Must be really hurting for business.

Take your business elsewhere; dime a dozen. There are a lot of UPS stores around.

Additionally, if you see recent positive reviews on here, they are most likely fake. Take a look at their most recent yelp reviews; it tells a different story.

UPDATE: Went down to the location on 2342 Shattuck in downtown Berkeley and they took it without question. I asked them to inspect it and they said they've taken boxes in way worse condition and what this location was doing was ridiculous. See picture on scale for confirmation.

Update 2: This was bad enough of an experience that we contacted UPS Headquarters and filed with them. They will be reaching out to you.

Ever since they changed owner about a week ago, the service of the team and the owner went from 2 to max stars, wish I could put more.

I recently had a shipment get sent back across the coast because of corporate shipping problems and I could not fly back to arrange a reshipment across the coast.

I explained my problems to the staff and owner. They were quick with their responses and followed up asap throughout the process. They dealt with corporate UPS on my behalf for reimbursement and repackaged my stuff for me to send off all through a few calls!

Once again, this was the best service and care I have received from not just a UPS store but pretty much all customer centric stores! Would definitely send my shipment from here again if I came back to Berkeley!

Charging $5 for printing 1 black and white page is highway robbery. There is a copy center 50 feet away that charges $. 20

They also charge $5 to tape your package which is insane given how other UPS stores don’t charge this. 2 stars instead of 1 since she didn’t charge me this time

Chandani at the UPS Store provided excellent service. She was professional, efficient, and friendly. Her knowledge and attention to detail made my transaction smooth and hassle-free. Chandani's customer service skills were outstanding, and she went above and beyond to ensure my satisfaction. I highly recommend her for any shipping or packaging needs.

I usually never write reviews. This is probably my second review in my entire life. I just felt like writing one about my recent but not so recent experience at this UPS. I usually visit the UPS at San Pablo as it's closer to my place, but I guess it was around 2 weeks back that I was around Berkeley and had to do some returns, so I stepped into this location. As soon as I stepped up the stairs outside, I could really see a long line. I didn't have anything to do and therefore thought to wait in that line. We all know how the UPS services really are, especially the one where I go. They are not great, so I didn't have much expectation; I just wanted to return my stuff. There was only one girl with glasses working and running around. She was moving here and there. I guess seeing her working alone, people were patient with her. She greeted me with a huge smile as soon as it was my turn and even apologized for the waiting time. She was really sweet, and I felt bad for her. After that, I was having a hard time printing out my return label, but with her help, I was able to find it and print it. I never had this much kindness at UPS; she was really welcoming. Therefore, I just want to let the owner know she is doing a great job, but it would be great if you could have an extra person (another employee) to help her. It's too much for her and for us customers to wait forever to run small errands.