The UPS Store, San Diego CA

Do not use this location! This location held my packages for a few weeks because of a UPS closure of the Highland Village Palce location. This is a horrible location, the customer service is non exsistant. The lousy owner Jeff is the worst of all of them. Jeff is rude presumptuous and completely unprofessional. He attempted to charge me $10 to pick up my own packages saying they didnt have room for them! Jeff was the same person that said it was ok for my package to be picked up at this UPS location. Again he changed his mind trying to profit off of my packages after the permeant closing of the UPS store on Highland Village Place! Stay away from this location if at all possible! Horrible location and pathetic owner Jeff!

Staff is professional and pretty quick to handle the queue. It’s crowded during certain time but it’s still understandable

Best UPS store.

I had a PO Box at Torrey Highlands Center (7875 Highland Village Place) and.they shut down (got evicted) - gave no notice, sounds like their staff may not have even had a heads up let alone clients. I just showed up to get my mail and the place was "permanently closed" but this location was listed as who took over receiving mail.

I go to this location and find out that the Torrey Highlands location has actually shut down THREE times.and it has happened the same way each time.

I didn't realize that UPS locations are franchises which are individually owned, so accounts can't be transferred to a new location, even if one location goes under like what happened here.

That means the money I paid at the other location is just gone.

This location however said they would receive my mail for a month at no charge as an apology for the other store being so out of integrity, just because they felt bad, they have zero actual obligation to do so!

Dana helped me set things up at this location and completely took care of me.

Karen and her husband who have owned this store for a few decades went ABOVE AND BEYOND. I met Karen as well and she is lovely.

The whole team here is amazing. This could have been a whole mess but instead was completely solved within the hour, no stress at all.

Incredible.

So happy to have a RELIABLE UPS store!

(Dana was even super sweet about my crazy pile of returns to process)

Thank you!

This UPS store has become my daughter's favorite place to visit when we're in the area - the people who work there are incredibly nice and always offer the best stickers to the kids. We come here for all our Amazon returns and my daughter always wants to tag along now:)

I always drop off my Amazon returns here. The staff are great! Fast and friendly