The UPS Store, Temecula CA

$3.50 to print their own Shipping label is crazy
FedEx prints their labels for free. The girls were nice and they did tape my box…but I’ll use FedEx going forward.

I write this review with tears in my eyes because this store FAILED me and my family! Not only did you fail to ensure my package of breast milk on dry ice was picked up correctly, you failed to meet your mission statement as an organization. All you've done is create a claim and suggest I call corporate. This enormous mistake should never happen and is a direct reflection of UPS' lack of ensuring its employee's are performing their job duties correctly. Whether that be through annual training to ensure employee's remain current with your policies or upon hire. UPS, you failed to do your job and now my child has to go without. Whoever failed to scan my box needs fired or repercussions. Let this serve as a reminder that people rely on you to ship and handle their most prized possessions.

This isn't the UPS store I usually use, but I've now used it several times to drop off Amazon returns. This particular store is located in the Vail Ranch Center, with Stater Bros, Rockin Ramen and Hana Sushi.

Each time I've been there has been a mid-afternoon weekday, and each time the line has been out the door with only one or two people working. I just waited 15 minutes in line today with a simple shoe return, having opted for "no box or label required", where you just show the return code. When I finally made it to the clerk, who by the way, had a scowl on her face and didn't even greet me, she wouldn't accept the return without a taped up box. She was quite curt and when I explained the return didn't require a box, she only said I could buy one there!

So the only pro I can think of for this UPS store is that there is plenty of parking available. Cons include long lines due to being understaffed for the times I've been there, as well as unfriendly and unhelpful staff. I'll be avoiding this UPS in the future.