The UPS Store, Napa CA

SUPER helpful and kind employees here. Made me want to move to Napa! All the stuff you would need at a UPS Store and very clean. Free easy parking in front.

Great store and friendly staff. In and out quickly. Very easy getting things taken care of with no issues.

If you are close by and need to print anything, just email the file and they take care of it.
Great service.

If this store could get ZERO stars, that's what it deserves. Today, after calling yesterday to confirm that they have notary services and that notary services would be available today, I went to the store at 3pm after a long drive from Novato. I was told the guy who provides notary services was there but that he had "forgotten his book" so couldn't notarize my form. I explained that I had called the day before to confirm that he'd be there and able to notarize my document, and they showed zero interest in me, and refused to give me the name of the manager of the store. I then had to go in horrific commute traffic to the other Napa UPS store on Solano, where they took good care of me. The UPS Store on School Street NAPA is an utter disaster of misinformation and lack of customer service.

I frequently come to this store for labeling and mailing business. On a recent visit I noticed the shelf’s not stocked and the place looked unkempt. At the counter we younger kids that could barely make eye contact let alone assist me properly. When I’d been in before I received excellent customer services from Ryan. He wasn’t there my last visit and was told he was no longer with the company. This make me sad in an age of customer services Ryan hit it out the park. I found this last visit to be unsatisfactory with a lack of professionalism. I can only hope this improves as I’m taking my business elsewhere.

Ryan is a rock star. I have had so many problems printing, scanning, and downloading endless amounts of paperwork in the past few weeks. He could not have been more patient, kind, helpful and encouraging while helping me navigate these challenges. I now rented a box there and he walked me through all that also. He is just the best!

Manager very rude.drop of a phone case and told me that I needed to go next door since they can't give me a confirmation receipt. (with a bad attitude) I go once a month there to return Amazon stuff and was never told that.i normally get my credit right away.this time I haven't. Since I told him that I wanted to live it there. I will call headquarters and complaint.

Really excellent service. Ryan especially provides consistent professional and friendly service.

This UPS Store and the manager Ryan are unmatched - Ryan went above and beyond to help me with a large package I was boxing and taping - he could not have been more helpful! Thank you!

We have been doing business with the UPS Store for many years, we have a mailbox there, so I am checking it constantly. Through the years I have used the majority of options that this store has to offer. I have been very pleased with the manager Ryan, he always greets me with a smile and helps when needed. Not to mention he is a notary and always makes the process so easy. 5 stars across the board!

We live in the country and have had our mail stolen, so have used this store for a mail box, lots of shipping and many copies. We have always been satisfied, however the new manager has made visiting absolutely pleasant. He is one of the most customer focused individuals I have ever met. He deserves 6 stars.

Ryan and everyone at this UPS Store Ive known for years most of the men and women who have worked at this store always look out for the customer comes first. Thank You so very much. In Jesus Christ Services Wayne Morin Jr Calistoga.

I have been using the services here for over two years, and I am a completely satisfied customer.

Ryan, the store manager, goes above and beyond, to ensure his customer’s concerns are addressed and all transactions handled securely.

The store is very centrally located, so it makes it very convenient too. Even though other UPS stores have been closer to me I continue to use this one because of the exceptional service.

Great service, employees are kind and professional, they never fail to "deliver", even for the smallest of jobs. Much nicer vibe than the place around the corner, and the wait is never as long!

Helpful staff and great service. Ryan is a notary public, so it is a good place to have documents notarized.

This is my favorite place to ship items. I do a lot of shipping for business purposes and this UPS store handles all my needs. The service is extremely quick and all the employees have a great attitude. If you need a label for a package and you don't have a printer they'll print one for you, and if you email it ahead of time it'll be ready for you when you get there. Thanks to all the employees who work there!

The team went above and beyond to assist me while I was working on a tedious laminating project. Ryan, the manager, was very detail oriented when assisting with my project! I will definitely be utilizing their services again!

Great service and very professional team. Ryan is great he helps me every time I stop in for a notary.

Went to the UPS Store to have some documents notarized. The Manager, Ryan was super helpful and made the process super easy. Great place to take care of notarizing something!

I have been using UPS in Napa and moved from the Jefferson St location.
Ryan has been the best manager and continues to provide me the support with mail, shipping, and notary.