The UPS Store, Sacramento CA

The worker here doesn’t know what she’s doing all she cares about is charging people for printing. Her scanner or something wasn’t working which isn’t my problem but yet she felt I should pay to print the label for Amazon. Waive the cost of the print if the Amazon scanner isn’t working. Simple customer service. Also she’s slow as hell. Like girl get some extra people working if you’re going to be that slow.

This location is a rip off in terms of printing. I logged on and ran my card for the session (5mins) in the beginning. I needed to print colored copies and paid for those in advance. The attendant came out and asked me if the printer was working probably because she knew it might not. She told me the printer can't print in color so I asked her if I would be charged for that. She tells me no. Then I proceed to print in black/white in which the printer works (but I have to add time to the session because my time was up and it wasn't even a full 5mins). By the time I'm logging out of the session I see that I'm billed $11 for 5 black/white copies and 2 sessions on the computer. I see that I was actually charged for the colored copies that I didn't even receive even though the attendant confirmed that I wouldn't be charged for those.

Word to the wise, go to any other UPS location for printing because it felt like she was dishonest about what I would be charged for even though I confirmed this with her directly. As customers, we most certainly don't appreciate being lied to just so a business can deliberately exploit us and gain additional profit. If you do end up going here, be specific about what your printing needs are so you don't end up being lied to and paying extra.

I came here to email a print job. This is a feature I have been able to use in the past. So I do not understand why this customer service representative states: "They will charge me for the computer use to send an email. " Why would I pay for a computer I didn't use, if I am just trying to send an email from my phone? It makes no sense. And she says: "She would just charge me anyway. " I paid for my envelope and left. Seems like this place is shady compared to other stores. I mean, who would openly admit that the store is going to charge you for services you didn't use? WOW!

The worker is super rude here. She is an older woman with the head covering. I came here trying to return an AT&T Modem. She removed my modem out of its box and threw it back on top of its box and it almost flew. She gave me angry attitude and seemed annoyed. So I left, but I retuned again 4 days later because this is the closest UPS store near me and again, I was met with hostility from her. Kept telling me, “I can’t do anything for you. I’m trying to tell you. ”
Super rude.

Store reeks of cat - or human - pee. Woman working was able to make pleasant conversation with the 3 people ahead of me in line but didn’t bother to acknowledge me until I knocked on the plastic divider.

I have always had good, straightforward service at this store. It is my go-to for returning items to Amazon and I've never had an issue. The couple that runs it are a bit no-nonsense, but I don't think that warrants a negative review. They clearly work hard and will continue to have my business.

Color printing not available and no signage. Will charge you for just sitting at the computer a ridiculous price. No refunds and refusal of receipt. Unhelpful and Rude staff. Just don’t go here!

They refused to allow me to bring in my package and drop it off because I had a 8 lbs. 14-year-old dog in my arms. I would never use this business again for any reason whatsoever they were incredibly rude.

You cannot use a debit card at this location. I tried to print a return label and you cannot do so unless you have a credit card.

Wonderful department, with excellent service and a wonderful employee.everything is fast and without any problems, I always go only to this branch)

I live in midtown-down the street from this store and I ship regularly-at least on a weekly or bi-weekly basis and this store has THE nicest staff of any shipping place in the area. The owners are so sweet and really care about their customers. I come in to big smiles every time and they make shipping really easy for me. Literally like my friendly neighboorhood store haha.

Prompt customer service
Friendly staff
Clean store
It was very quick and easy.

So i been around this area for years now and everyone seems to go to this ups store so I listened. However when I went the main lady that always works there (always the only one I’ve ever seen) is beyond rude and unprofessional. Long story short ups lost my package and I went in to ask if she could just track it and also because I talked to so many ups ppl been on the phone for hours and they told me I had to talk to the lady I originally shipped from. I even called the store and it never picks up because “the mail box is full” she doesn’t answer her emails at all. And when I went in I explained to her what happened, she shook her head and told me “no I won’t help you” and I was like what? Can you at-least track it or see what’s going on with it? And she was like “NO” and then she began talking to someone else and I got super upset so I told her no. I need you to track my package down and again she refused. So I grabbed a piece of paper and wrote down my information with the tracking # and she literally threw it on the floor and when I pick it back up and put it on her desk she begins to go off on me about “writing” on her paper. Then starts to get all crazy with me so we’re arguing and she starts walking around the counter like she’s going to come around and do something. If other ppl weren’t there to ship out there own packages it would’ve definitely gotten a lot worse things were escalating. This place is beyond unprofessional and they (she) rob (s) you by overpricing x100. And to top it off she refuses to give anyone her name! On purpose she won’t answer to anyone.she’s an old miserable lady.she looks Indian. I’ve talked to so much ups ppl about this and no one ever helps. It’s like they don’t care about there customers or to be professional. I know for a fact I won’t ever go back/ship with them again and neither will my people. I wouldn’t even give this place a star if I had the option. And I’ll make sure I do what I have to to get her fired. (and seeing how many people have dealt with the same injustice by this women goes to show ups, doesn’t care about there customers (as she still works there), so we should no longer give them our business.)

Worst UPS in Sacramento. They lost my parcel and did not want to look for it and correct the address. My package came to this office and left because someone changed the address, and now my suitcase is floating all over the USA. The employee of this department was rude and did not want to do anything at all.

Genuinely, go anywhere else. Shocking how unprofessional the people who work here treat people.

The lady working here is extremely rude. 2 times I’ve tried to print a simple label by emailing the store to send a package and both time she found excuses to not do it. Very difficult personality, slow and incompetent. I’d say, avoid and safe yourself some trouble

Worst experience I've had at a UPS store. I was dropping off a package with a shipping label I printed from my jobs business account. I printed the label just a couple hours before coming to drop off the package, as I've done several other times before. An older lady that appeared to be of Indian ethnicity scanned the package and insisted that it was already scanned in at another location. I explained that was impossible because I had just printed the label and even pulled the tracking information on my phone. The tracking info showed the label was still in created status. The lady was extremely rude and would not help me resolve the issue in anyway whatsoever. When I asked to speak to a manager, she claimed that she was the manager and I needed to go back to my job to create another $200 shipping label. I ended up having to rush to another ups store 10 miles across town before they closed. Luckily I made it in time. The other location was able to accept my package with the same label without any issues whatsoever. Looking at reviews it seems like this lady is a repetitive issue. She needs to go or go through some serious retraining. I'll avoid coming to this location as long as she is the individual working there.

This store doesn’t answer phone calls voicemail is full and isn’t open during stated business hours.

I've had so many issues with the Manager at this store. I can't even go to this location anymore and it's by my house.i have to now go to the s street location. They said they receive complaints all the time about the j street location and how rude the service is. Like the other reviews said, she is rude and has attitude for absolutely no reason. She is not accommodating whatsoever. She isn't pleasant. If you don't want to deal with customers and be nice, don't have a customer service job! I complained to corporate but they probably won't do anything. They need to get rid of this Manager ASAP.it puts a lot of locals out having to go to the s street location.

Yeah, the bizarrely rude older woman working there is a problem consistently. I'm commenting now because I just got a notice that items I returned to Amazon through this store around Aug. 12,2023 have not been received. Amazon customer service says I'll have to let them retract the refund they gave me when I produced the label and then contact them again in a couple weeks to have them refund again. Is it just me, or do all the other people who've left similar reviews and gotten a response wonder if these issues are actually being relayed up the chain?