The UPS Store, Fairfield CA

I sent a package for a wedding to Tn.
Supposed to be there in 3 days.
It took 4 days to get to the city, then because of the last number of the zip code being incorrect, it was not delivered. He asked me to check the address.it was one I was not familiar with so I only looked at the name and street address, I didn't even think he would have gotten the zip code wrong!
I had written down the address and handed it to him, so I didn't have it to compare to, again my bad. Needless to say the package that I stayed up for 3 days to finish for the wedding will not be there in time. And will be thought of everytime we look at the wedding pictures. So take your time and check every detail!

Worst UPS store in the area. Long lines. They raised prices for printing to $2.50 per one page! I cannot believe this store but I get the 2- star rating. Thumbs down. I'll make sure to use other stores from now on.

I like the Filipino lady working here! Always so helpful.
The other short-haired Asian lady however makes us do all the work in terms of carrying heavy packages to the back room, and sometimes she just throws packages on the floor without a care.

I was given the best service today from Erin. She was very friendly and patient. Also very helpful In getting my order done the right way! Give this girl a raise! -Malcolm:)

Came in to mail a package and the gal working couldn’t have been a whole lot ruder. Considered walking out and standing in line at the post office instead. She took the bills I handed her but wouldn’t touch the change on the counter. Wow!

I went in with a thumb drive and clearlyvasked what the charge for a single black and white print would cost. I was quoted $0.12. I was told to use the computer to print it. I printed and my total was $1.03! They didn't tell me I'd be charged for the minutes on their dinosaur SLOW computer. Hidden charges! Be clear about charges, especially when a customer asks. Never again. Just beware. Even when you ask, the employees will not be forthcoming. Go anywhere else.

No type of professionalism. Seem annoyed to have to even get up from sitting in the back.

Horrible customer service. Will never come here again!

Were very helpful in resolving my unique situation. Owners communicated well and often to conclude amicably.

They give great service their, but dont buy a single stamp their, it was over $2! Best to go to post office.hope ya voted yesterday too

Have tried to ship and receive packages here several times for our small business. Each time the employee serving us (never the same person) has been less than courteous.

Once they refused a UPS shipment from our warehouse that we had to re-route to a UPS location due to the fact that we had an unexpected emergency and could not receive the package at our home.

Find a different UPS location.

I'm disappointed in this store because it chooses what type of items it wants to ship out. I came in to ship out a firearm back to a manufacture and they refuse to ship it out. You guys are a shipping company then why refuse to ship it out when it has no danger to anyone. Just d u m b in my opinion. The lady's response was to go to another UPS store.

This is the third time i dealt with this company store and so far 3 packages did not get there one package did i will not be using this store any more for hit has a habit of losing packages so i say to you customers DO NOT USE THIS STORE if you want your package to make it to its destination

I don't write many reviews, but my recent experience there compelled me to do so. I'm not a big fan of usps or FedEx. I've always had great customer experience with UPS. This was my first time going to the UPS store because I had an expensive gift for my mom that I wanted to ship. The woman there was very impatient and I felt like I was wasting her time. No smile only huffs and puffs. I felt so uncomfortable, she had a very mean expression on her face like she wanted to hurt me. I really wanted to ask why she was being so rude, but I also wanted to give her the benefit of the doubt and assume she had a long day. But, it was only 12 and they open and 10. Anyway, I was over it and I'm ready to find another shipping company when I need to personally ship something.

I have sent many packages out of this store. I've also had them package and box quite a few motorcycle parts for shipment. They are always courteous and respectful. Prices are a little steeper than USPS, but that is to be expected. Never had a package go missing or not arrive at its destination like the other reviewer stated happened to them. No problems ever. Shipped an estimated 20 packages from this store.

Customer Service is lacking. Called in for some information and was hung up on. Girl working probably needs some help. Seems very overwhelmed.