The UPS Store, Roseville CA

I wish I could give 0 stars. Such a rip-off. I mailed very important time sensitive immigration documents through this store and I was provided an option with guaranteed delivery in 3 days. Never even once, did they mention, they are going to use USPS. If I wanted to post via USPS, I could have just gone directly to them. After 3 days, it's still in transit between USPS Roseville and USPS Sacramento. The lady at the phone was not at all empathetic and argued that they would have clearly mentioned about this being USPS.

I was trying to track my package on UPS site and it kept saying invalid number. Only after calling them the next day, I realized it's USPS. I will never ever use UPS service at this store.

I come in every time and I know one of the ladies remembers who I am.
I'm a considerate person who will box my own Amazon stuff, cause I know the ladies are constantly busy and they appreciate that.
Everytime I have been in that store, I have NOT heard any of the ladies yelling at customers. Customers who think they are better than anyone else, would say such horrible things about them.
Ladies, you're doing a FABULOUS job and will continue to support you.

Always efficient, fast and friendly! Never any problems. I appreciate the walk-in notary service very much. This staff knows what they are doing.

Excellent personal service. I parked near the store and called them to see if I could email something to them to print. I had my Grandson in the car so the employee said she would come out to my car. She gave me the email address, I paid her and she went back into the store, made the copies and then brought the copies out to me in my car. Outstanding service!

Lady was extremely rude when we called. Not recommended service. I'm afraid to walk inside now.

Convenient location, parking’s a breeze, and usually a short wait when I go. Also, the ladies that work the counter have always given me great customer service.

I hate dropping off pre-labeled packages here. The old woman that work there are both rude. I’m confused. Is this usps or ups? If you wanna be a boss go be a boss on your children not the customers. They are ether the owners or bad workers.

This is an AWESOME ups store! They go above and beyond to help you out! Thank you to the lady who helped me over the phone (Wednesday 8: 30am) to find my package in the back, to add an RMA number.

Super helpful and friendly staff! Every time I have vistited this location, I have been extreamly happy with the level of service that i have recieved. The staff is knowledgeable, and have saved me time and money. They have completed last minute rush print jobs for me with, within minutes. I highly reccomend this store, by far a great place to do business!

If I could leave negative 100 stars I would those ladies in there are rude and have over sized egos. Told me state of California is wrong with their sworn statements. And couldn't sign it. DO NOT EVER GO THERE.

Went there today to ship an item and make copies. The staff was very helpful, even kept my kids occupied while I copied! The ladies were very nice & everything went smoothly. I will go there again next time I need something

They are not equipped to handle heavy or oversized packages. Went in with a 125lb package, they have no floor scale and made us lift it up onto counter and tried to weigh on a tiny little scale. Couldnt get accurate weight and was told it could only be shipped via freight.

Went to fedex store, they greeted us at the door and told us to come to the back to the floor scale, 125lbs shipped ground no questions asked.

If your going to run a shipping store get the correct equipment to do the job

My family has been very happy with the service we have received from this store! We especially appreciate all the help Jim Trezza has given to us in getting our PDF files printed out as I am definitely not very good with computers.

The notary was unable to complete a simple request of signing an initial - ing a form I had. She claimed providing me a slip with a stamp on it is "all she was required to do by California law" I would not recommend this notary unless you have some brain dead simple California state document you need, anything more complicated than that, you are just wasting your time.

The young lady is one of the most unfriendly service personnel that I've ever experinced. Acts bored and bothered. There's another UPS Store at 4010 Foothill, Roseville. Very nice people and good service. I go there now. How I'm treated when being served is of paramount important to me.

I got there 10 min before 5: 00pm to find the doors already locked, and yea I know that's cutting it close it should still have been open though. That wasn't the biggest issues after I got the dirtiest look from the older women working there she strolled on over opened the door and rudely told me the registers were closed and she wouldn't help me. She then promptly closed the door and left with out even letting me talk. All I had to do was a drop off no purchase of any kind was needed.

Professional and courteous service. Their staff helped me professionally pack a fragile item, insured it, and found me the best rate. Couldn't ask for more!

This is the only ups store close to my house and I go there once every other week. Staff is good, especially the tall thin dude. One major complaint though; i bring in big boxes for which it is impossible to pull the door open while handling them. Either make it an automatic door or a push door plz.

I found this store helpful and efficient. I needed two documents copied and added to a pkg and mailed with a prepaid label. In and out in less then 5 minutes.