The UPS Store, Rancho Cordova CA

Yesterday, May 6th 2020, I went to UPS to return things to Amazon. I was returning two rugs that were ordered in the same order. I received them packaged only plastic, no box. I never opened the product because I realized it wasn't what I was looking for. Since there were two of them I put them in in a big plastic bag with tape.

The ONE return sticker we received from Amazon was for BOTH rugs.

The person who attended me kept saying I needed to pay for the packaging and the box. I was returning the products exactly how I received them, with no box. Since Amazon would have to take care of the return process I refused to pay. In that moment I called Amazon and I was told that I didn't need a box OR two stickers for each rug (as they kept suggesting us to get). Amazon even spoke to the employee who attended us and even then they kept telling us to pay for the packaging. I stayed on the phone with Amazon and they made a QR code indicating that we did not need a box. When I hung up with Amazon I was attended by another UPS employee. And since I saw that during the call he came on for his shift (he wasn't there to see any of the problem happening) I just told him, "I'm ready to return this package here is the QR code".

This person scanned the QR code and started raising his voice telling me that I needed a box because that's what the instructions for returns say. And in the instructions it only mentions correct packaging but says nothing about a BOX being needed.

In that moment he started to point out the stickers by slamming his finger on the rugs telling us that we NEEDED two separate stickers for each rug, while still shouting. I kept explaining that that was UNNECESSARY because the sticker itself already clarified that the quantity of the rugs was 2.

While we kept going back and forth about that he suddenly angrily rips the plastic in which I wrapped it in and kept restating that we needed a package for TWO rugs.

In conclusion he was being extremely brutal and all for what? A box? Jesus he looked like a WILD ANIMAL! Many clients even got to see that he was raising his voice, the show he was making. I recorded what happened.

I felt what had happened was either discrimination or they really try to sell so they can keep the money and not report it. I simply do not see another reason for someone to want to sell something unnecessary so badly. In the past UPS hasn't given me receipts but still ask for the payment.

BE CAREFUL UPS YOUR EMPLOYEES COULD BE STEALING FROM YOU AND YOUR CLIENTS!

Bad costumer service. The employees didn’t know what they were doing, blamed me for their mistake, and acted in a rude manner.

I was serviced by the store owner and I had the worst customer service experience inside the ups

I like this place. Takes care of my needs running a non-profit. Yes, sometimes can be busy but always attended to until the finish. A reflection of good customer service. Highly Recommended.

Besides them being idiots and not able to do a simple flyer. They fight among themselves and their business practices are ragedy. I never got my flyer and they wouldnt return my 20.00 that basically they stole from me. I would not recommend this location they are idiots totally. Dont waste time or money bad business u been warned.

Passport photo was rejected because it was too bright, which was caused by the photographer adjusting the brightness of the photograph after it was taken in an attempt to “get rid of a shadow. ”

Would give zero stars if I could. Got to the store at 8: 20am (posted hours state they open at 8am) and they were not open. No note with different opening time or anything. Irritated since I went out of my way to go there to mail 2 packages.

I had a great experience recently. Girl at the register was polite and helpful for all people in line upfront.

Amazing staff, lady helped me ready, score n stuff box to ship it to my sister in England. She was very patient and helpful. Perfect customer care!

Employees were too involved involved in their own conversation to notice a customer coming in. They spoke to each other in an extremely unprofessional way that made me feel very uncomfortable. I have never been to any ups store with this rude of employees. I will not be coming back to this location.

Pretty quick to help you out with whatever you need. They usually can get me in and out within a few minutes. Keep it up.

I have gone to this store for years and have always been given the best service. I have been to others since I moved farther away but to me it's worth the drive to receive this quality of service each and every time.

I went to that location today for return some items. I ask the man if he can help me seal the boxes, and he said he would charge me $1.00 each for sealing the boxes. I wonder if he charge to breath inside of his store.

I'm not in the position to tell him how to run his business, but I can't afford this kind of "royal" service.

My 1 star rating is for not been able to provide convenience to customer.

I use this location as my drop off point when returning rental textbooks and they are always very friendly. They're quick to get me processed, no matter how many boxes I have with me.

Warning. Do not come into this store with unsealed boxes, unless you want to pay $1.00 for 12" of tape.

I had to return a package to UPS for the first time ever. Melvin helped me – he was very friendly and funny! He really brightened my day! Thank you Melvin and thank you UPS!