The Westin Mission Hills Resort Villas, Palm Springs, Rancho Mirage CA

Rooms and everything is great on site but customer service is rude and doesn’t like to help. Spoke to Rebecca from customer service on the phone and she was rude and getting an attitude. Y’all should change her name to “Karen”.

Excellent resort. Love the rooms, grounds, and pools. By far one of the nicest places we have stayed at. Would highly recommend it to anyone.

Hate only that they don't have free parking for guests.don't know what other secret fee they have.

Great place to stay for families. It was nice to have a washer and dryer in the room. Huge balcony with a nice view.

This trip was our annual Family Labor Day weekend vacation. The accommodations were great and the staff were amazing. Alexandra Martinez ensured that our family vacation would be an amazing experience and she and the Westin team did not disappoint. The entire team (Alexandra Martinez, Aaron Hassan, Rebecca Fortier, Maria Kelley, Behany Nunez, Mariana Jimenez, Randall Henderson) attributed to our amazing vacation. While we always have the best time ever, my family said this year was even more amazing than the other 7 years. The staff went over and beyond to accomodate us, including our villa selections, our check-in experiencees, our cabana experiences and the overall kind and warm treatment by this amazing team.

Super fun as family trip! We all live the pool! The service is perfect too! The desert was too hot for last weekend so we were in water the whole time!

I love this place! They have such fun activities for the whole family! The rooms are big and spacious. The pool is super fun and clean.

Unprofessional and very disappointing in hiring managers and over all service.went twice for an interview, my husband and I went for interviews separately and people doing them besides one lady were rude. Three specific men I have their names, were rude.

Really unpleasantly surprised by this Westin experience. Although there is a notice that grasshoppers enter rooms to escape heat, I wasn't expecting to find grasshoppers already in the room before I settled in as well as a dead grasshopper in the trash. There were other random bugs in the room too. Felt like I was in Costa Rica. The tub was old and dirty and there were random hairs that weren't mine in the room. Also, I requested a room on the quiet side of the property and I was placed in a room just feet away from a major street. Just not what I would have expected from Westin.

The room and stay was good. Where I was disappointed was checking out. Check out is at 11 and as a member with status if available you get until 1pm. I was advised it was okay to check out at 1pm. The day of checking out they called the room twice and knocked on our door 6 times started at 830am until we literally left, there was staff waiting our room waiting for us to leave. I had never experienced this with any mariott property anywhere in the world. Extremely disappointed especially when you have children that wake up when they knock and scream housekeeping. I hope this was a one time issue and they really needed the room even though front desk stated they had low occupancy and amenities around the property will close early due to the low occupancy. I will personally never stay in this property due to the way I was treated at check out. Gathering our things and they continued to knock, a different person every time. It was not only annoying but not necessary if they communicated with each other. Very upset and disappointed.

My trips to Westin Mission Hills Resort Villas in Rancho Mirage have been exceptional! Bethany at the front desk is amazingly kind, caring, accommodating, and tremendously helpful! The villas, themselves, the pool, and other amenities are luxurious, with gorgeous views (they’re also so much fun)! The staff (especially Bethany - I have to mention her twice) are friendly, generous, wonderful, and they made the whole experience 100 times better than it already was (which was incredible)! The prices are spectacular, by the way! I stayed at the villas this summer, as well as last summer, and I’d like to make it a summer tradition!

One of the best places. Staff, location, room and pool are amazing.

They have 2 pools, the main one has a slide convinient for kids and adults. Entertainment and other programs
Also they let us stay at the pool after check out and provided us with access card. The location is so close from shopping area, 5 mins with the car.

It’s been a few years now since I’ve been here but it is still one of my all time favorite places to stay. There is tuns of thing’s to do here for everyone of all ages. This resort has 3 pools water slides tennis courts a games room with air hockey and other arcade games and more It is also very beautiful and cleanwuth lots of fountains and ponds I was here with my family and we had tubs of fun using all the amenities even though we aren’t golfers. The restaurants here also have good food The room we stayed in had a balcony with a good view looking at the golf course. I hope to stay here again in the future.

The grounds were nicely kept and the Villas were a nice size and beautifully decorated/furnished.

BUT.the limited parking was an issue. You had to seriously consider if you really wanted or needed to leave the grounds because you might find yourself without a parking spot when you returned. Or you could be walking quite a distance in the heat.

Rented a "cabana" at the pool one day, thought it would be nice for the family. Although it had seating, a TV and a refrigerator, this was unlike any cabana I'd ever seen; it was actually more like a cave. It was a literal hole in the wall with no cross ventilation or charm, just 3 walls of white stucco.ugly!

Much like our Marriott timeshare villas, which means top-of-the-line, luxurious accommodations. Only eatery on site is the pool bar but offerings were good. Very helpful staff

The stay before this we had great service, but this time, it seems like we were just cattle. Tried to upgrade, no deal. Tried to extend, no deal. I guess membership doesn't have its privileges.

It was just around the corner from Sunnylands, close to Gelsons. Comfortable beds and well-stocked kitchens. The pool was awesome with comfy chaise lounges, umbrellas, towels, and a jacuzzi.

We were a "No Show" to our reservation because our daughter became ill and was throwing up 2 days before our stay, they have a 48 hour cancelation policy and we missed it by hours when we called. Not only was this trip going to be fun and something to look forward to, but it was important because it was for a gymnastics competition.we missed her VERY important gymnastics competition because of this and they charged me for a hotel room that was never used (they did not have to clean it or do anything) and the kicker.we know they had other vacancies because when we called down there asking if there were rooms available still, the front desk person said they had "plenty available". If you have children, you would understand this and make an exception for this.it's completely unacceptable. I disputed this with them and they refused to refund me the money.they are giant company with TONS of money, the very least they can do it refund some money to a family who could really use it. Never staying here ever again and will tell all my friends and family the same.