The Woodlands Apartments, Sacramento CA

Don't move here, this place is awful, the gate is always broken, is hard to get on hold of the security or the people in the office

SKETCHY APARTMENT COMPLEX: READ THIS
1. They forced us to sign that the apartment was in "perfect condition" before we were able to enter. The apartment was in TERRIBLE, UNSAFE conditions and they were so unresponsive we ended up spending our first two weeks deep cleaning before being able to unpack.
2. They constantly try to overcharge and double charge you for random things. We got a notice our first month stating we owed money for a bug service (we had asked them to clean out dead bugs that were found everywhere upon seeing the apartment and they said they would but they did not - but never were they going to charge us) they spent all their money on a ridiculously fancy leasing office to give the illusion of a nice complex.
3. The apartment was falling apart, covered in bugs and stains, and they still had the audacity to send us a $300 bill AND take our entire deposit after we returned the apartment in BETTER condition than we received it.
4. Parking is a nightmare, enjoy the line of traffic every time you enter or exit the complex. And guests have to block the entrance entirely to call you to wait to open the gate. People kept hitting our car and parking in our spot - and at night parking fills up entirely.
5. Dog poop and trash are left everywhere at all times.
6. Their "dog park" doesn't have any grass? And their children's areas are covered in trash and right next to garbage bins.
Would give negative stars if I could. Since they are pursuing the $300 they somehow claim we still owe despite leaving the apartment in significantly better shape we will be pursuing legal action against them for their illegal practices of forcing you to presign that the apartment is in good shape before seeing it and for the unsafe housing they offer.

I am moving out, these people claim that I don't have a lease, and that I don't live here. I can't imagine how this is whats happening!?

If you live in this apartment, you can forget about a clean car. The company that mows the grass and removes the dust is terrible, all the dust and debris is deposited on the machines, and lawn mowing takes place every week. Apparently the height of the grass is very important for the management company and there are no other problems in the apartment complex that you can read about in other comments.

It is better than being homeless. It was ok at first. The main problems were all the appliances breaking down and laundry room machines closed or machines broken down, stealing money, or closed laundry rooms altogether. "Apologies for inconvenience" was seen in print too often. Machine to reload money cards always breaking down, and/or we could get trapped in the laundry room if not keen on how to escape using card. We always had to call more than once to get anything fixed. The staff was usually friendly, but sometimes argumentative. We discovered several black widows inside throughout the 2 years or so we lived there. Gate always breaking. Lost gate key cards are $50 to replace. There were millions of roaches running around outside trying to get in every spring. It was quiet at first, but then over time really loud people took over and did not respect parking spaces (visitors used them). Extra parking always substantially non-existent at night and on weekends. Buildings look good in front, but as you get into the complex, they are dirty and crumbling. Heating and air conditioning worked well, except we had to call for the a/c once, but it was fixed right the first time, surprisingly. Yeah, naw, we can't recommend.

I have been living at The Woodlands Apts.for about 8 months and I am sincerely enjoying my apartment and the services they offer. The maintenance employees are friendly, responsive to work orders, and helpful. The front office employees are also extremely helpful and courteous.

Look elsewhere! Parking is extremely limited and hard to find a spot! Maintenance is lousy and slow. My daughter has been waiting 2 months to get her toilet fixed. Dryer gave out and the complex keeps installing salvage dryers that do not work or can take 90 minutes to dry even the lightest load of laundry. Money spent on office building area, not on the apartments, which are looking run down. Often, 5 or 6 cars will park in front of apartment buildings to drink and party until early hours of the morning. I'd give zero stars if that was an option

This review is a little late, but much needed review. Avoid these apartments despite the affordability. The only perk living here is that the staff was friendly for the most part, and maintenance arrives the next day after sending a request for something. The bad. Someone got stabbed and killed in my parking lot. There's cops always in and out of there. Despite the crime there, that wasn't even my main issue. My main issue was that I had to live in a moldy apartment for over a year here. I informed management over my mold problem 4-5 times at least. Maintenance would come and bleach it and paint over it and it always grew back. I had it on my front door, patio area, walls in the living room, and even in my bedroom. My couch grew mold on it. So, i had to toss my couch. When moving out, I noticed my shoes in my closet had mold on them. So, I had to toss those. I asked management if I would get moved into a new apartment prior to looking for a new place to live because of the mold issue. They told me no, they said they had to test it first. It never got tested. Just bleached and painted. I was informed by other apartment management from apartments i was looking to move into that I could've sued and informed the city on the mold and had someone inspect it. So, if you live here just know your rights and make sure you take care of yourself. I also got charged late fees for my last month living there when I informed management that a staff member told me what I owed, I called again when I received a paper saying I owed more and wanted to speak with a different staff member about it, but they refused to let me talk to anyone else. So, I messaged management about it and to just take it out of my deposit if there's a miscommunication and they did that and a late fee charge. So, I'd avoid this place at all cost. Also, they do a 60 day notice before move out. Which is another downfall. Just make this your last option to move into and keep looking.

They are really clean, there's almost daily maintenance around the complex. The staff is super nice and friendly. Its super animal friendly as well! All my neighbors are also really enjoyable thankfully lol. Overall its a great place to live but guest parking could be difficult to find.

Everything was well organized due to covid19. I will say if your using Upack or a cube to move be very careful. Alot of the parking near the apartments are assigned covered parking. And the few I mean few unassigned spots are always taking. I had to move/ carry/ haul my stuff down a parking lot. No space to unload near my home. That is my only complaint ‍️

I want to know why the maintenance people are going around without a mask. Because of this quarantine the maintenance work only to fix emergency problems but yet they go into people apt unmask for these so called emergencies. My family have not been
sick but yet they will not come in to fix
my window blinds or my dryer. If the manger is so worried about the employee’s getting sick they should be wearing a mask at all time. In the mean time, We need my lot of things repaired and been waiting. My neighbor was able to get a minor thing done while she was at home with maintenance entering with no mask! Wow!

Maintenance technician arrived and asked what issues I was having. The tech quickly started working fix the leaking kitchen faucet then shifted to examine how the dishwashing machine was mounted underneath the counter. The tech quickly installed two screws and tested if the machine still worked. The tech seemed satisfied and left - took less than 10 minutes. However, the tech didn’t properly assess how the machine was mounted and I discovered that the original issue had not been resolved. I submitted another maintenance request and the same tech arrived. Two more screws and this time the issue was resolved. The tech offered no greeting or any dialogue with me and seemed more interested in getting out as quickly as possible then properly addressing the issue. I was impressed with the quick response to my maintenance request. Overall quality of service can be improved.

Very friendly, courteous, helpful, informative offered tip on using the AC to save money advised me when he needed to leave and approximately when he’d return and before he left after making sure to confirm with me that all the requested maintenance was complete he asked if there was anything else that I needed him to do. Allen is 5 star awesome

I have never been so angry or frustrated with a apartment complex in my life! Not only do the Woodlands not fix things when they break they come into your unit when your not home or unannounced! Horrible place to live

Jim came out to fix my dryer which sounded like a leaf blower the whole year we were here. He cleaned out the internal parts reset my dryer drum and now I have a quiet dryer and I dont have to blast my TV. Thanks Jim!

Just moved in and Tammy was exceptional from the application process to move in - it all went seamlessly. I have filed two work orders on separate occasions and both were done same day. One day I was home while the friendly maintenance guy fixed a handful of of little requests with no complaints. I am so happy I moved here and look forward to see what this next year at The Woodlands has to offer.

This has been one of the worst places I've lived. The staff is incompetent. I have had so many problems here from unlawful entry to losing my rent check. I would never recommend this complex.

Have no problems. They repair things quicky. Just redid my bathtub. The company they hire did a great job. The staff if friendly and helpful. Fairly clean inside and out. No bugs problems. They will work with you to get you into the apts. Live here almost a year. Have pool and playground for children and dog parks. You have to pay garbage and water utility. It has secruity gates and cameras and prenty of alarms and smoke detectors. Wish i had more space for storage would be my only complain.

Love living here only con is that it’s very hard after 8pm to find a parking if you have 2 cars. Other then that great apt love living here.

We moved from Va. Everything was done online.outstanding customer service. Smooth process. We find everything as promised. Charlie was very helpful. Was very satisfied.