Thrifty Car Rental - Fresno Yosemite International Airport

Rented a Honda Accord and on the way back to the airport I got a flat, go to change it myself and there is NO SPARE. Had to have a tow, but I had to pay for it. They said since there was roadside assistance involved that it was on me. Well I'm fully capable of changing a tire myself, if there was a tire in the car I wouldn't have needed to call roadside assistance, even the lady on the roadside assistance call said its on file saying "no spare" which, if that was stated at the time of pick up, it would've prevented this entire issue.

Anyways, after getting the bill, there is no way to talk to these cowards. You have to submit a complaint and wait for them to email back which takes days each response.

Waste of time with this cheap company, they are partnered with Hertz in this location so I would probably avoid both.

Worst service! Didn’t have the car we paid for and gave us a different car and charged us 375$ more and did not care customer service was very rude as well

Please please read the reviews and gather all your intels before going through with this company. I booked through expedia all paid. At the time of check in in MN I was told that I needed a credit card to place a 200 deposit once I turn the car back I'll be getting the refund. I asked them if I'll be getting a additional charge and asked about everything becsuse I have already booked it through expedia and I did not want to pay double. They told me the total price on the receipt was the total from the expedia price and there's the 200 hold which I have verified. After our trip I checked my statements and was charged 1065 extra. I called and complained they stated it was for the insurance fueling and collisions. I explained to them that that's not what I was told and that they have lied to me. Per Luis the guy I spoke to with thrifty he's not allowed to judge the staff at thrifty which I did not ask him to do any such thing. Just simply letting him know of what I was told. I asked to file a complaint or speak to a manager they told me I was not able to.
I then contacted expedia and they said the same thing and what I paid for expedia was just to book it. I asked them 900 close to 1000 to book it only covers to hold the car? But yet I got charged 1065. So total of 2065 for a compact car for 16 days. I have always went with expedia and never had any problems. No problems at all until now. And it's very upsetting because neither of them would refund.
So please read reviews and get all your information becsuse that was my mistake of trusting expedia being the third party and now I was charged extra. Lots of miscommunication and not full explanation of everything you are paying for. If I was informed of it this review would have been better.

I had a horrible rental expirience with thrifty 0n 04/23. I have a reservation for over a week that had been paid for with my credit card. On arrival I was told at the front counter that they had rented out all there vehicles. They told me that there was nothing they could do for me. Very upsetting and frustrated never agaion will i deal with compony.

The car gave "charge car battery" sign in the middle of Yosemite.
When I got it checked, the battery was almost dead.
The rest you can decide whether you would like to get a car from these folks or not.

Place is frustrating. I made a reservation and they don't have any cars ready. Told me up yo a 2 hour wait. That is unacceptable.

Update: waiting 1.5 hours so far. Offered a downgrade and no reimbursement of the difference.

What a joke.

Update: two hour wait, offered a $50 voucher and a car that had trash in it and was banged up. Truly disappointed.

Long wait. Car was not ready as scheduled. This is my first and will be my last rental from them.

I booked my car from Bangkok. I used the car for 5 days. The rental process and return was smooth. The car was Toyota having cruise control with radar, automatic lane guidance, ABS and Airbag. It made my long drive very comfortable and low stress. The car was in good conditions. When I read previous review, I hesitated a bit. But after going thru, I have nothing to complain about.

Perfect 5 stars for me.

I got a different price not the same price when I did the quote they charge me a different amount way higher and I don’t think that’s right I tried calling them and they still don’t want to remove it or