Timeless Floor Company, Ventura CA

Was referred by family and wanted someone local to our region. Unfortunately we were unsatisfied with services received. A 1-2 day job turned into almost 4 weeks. Cost was substantially more because they "forgot" to add a room when we walked the entire property during the estimate. Rescheduled on us 3 times which caused us to move our belongings and re-arrange our home each time.

On top of the delays, there was protruding nails in the carpet that was a safety hazard for our children. I thought they had taken care of the issue on the second visit, after my inspection there was more sharp objects found sticking up. Master bath tile was damaged from the install as well.

Obviously there is a lack of project management skills and a lack of communication. We would have to call to get updates and they would never follow up. The only thing they were timely on was sending the bill when the services were complete. Go figure.