Tocaya Modern Mexican

Val was so helpful, the atmosphere was fun and inviting! The food was beautiful and incredible flavors.

First time eating here and I'm sorry to report it was the smallest burrito I've ever had. $22 + tip for a burrito and a cider, chips are $3.50 extra. Not much chicken in the burrito and was hungry an hour later. I get it expenses are high in LA, but you order at the counter and they deliver the food, so there's not much of a wait staff. They also didn't provide any napkins or utensils with the food. Won't be back, as there are way better options in the area.

Wow the Salmon bowl was outstanding and the Vegan Asada is something I can eat every day. The spicy margaritas 10/10. Venus is so sweet and such a charming young lady, I will definitely be back to try everything on the menu little by little.

James the manager there provided excellent customer service and the food was great. Thanks James!

3 years ago:

Everyone around me is asking to remake their meals. Our tacos came out cold and we called the manager to report this and all she says is “we have a warmer they might have gotten cold from the kitchen to the table” what kind of answer is this? This manager is just not suitable for the job.

Today 8/25/23

Just tried this place again and they are not getting better. They serve cold tacos and forget to bring the drinks. Honestly I don’t know why they ask for tips ahead of time. I really don’t like the service in this location.

Food is great. Taste and presentation is good. Service is not good. When the server served me the food, i realized, i am going to be thirsty coz i ordered a burrito and taco. Hence i asked the server who wears big black glasses for a glass of water. The waitress pointed me out to the cooler and said its self service. I was sitting outside and the cooler was far away inside. The waitress made several rounds from inside to outside to serve one of the other table with drinks, extra sauce, napkins, cutlery etc. While doing that she could have grabbed me a glass of water but she didn’t. It was not at all hard to do that. Plus the restaurant was not at all busy. This tells me that servers do not have the incentive to help guests and provide a good customer service coz they know the customer has paid upfront and they are not going to be tipped if they do something above and beyond. A simple glass of water. I left the restaurant without grabbing water and drank some which was left in mu car upon leaving. So yes, thats my expereince. A great customer service is the cornerstone for a restaurant to be successful. You can win a customer’s heart and mind with great food but a good customer service will keep bringing them back to your restaurant over and over again. That will be my advice to them. A customer always observes, consciously or unconsciously. We do!

1st time her it was delicious the food and service was great James was very helpful. The atmosphere was cute, calm, and modern in style, very welcoming. The parking situation is not too great but worth it. The drink are great as well.

They literally put 5 of the smallest pieces of chicken in my bowl.and I tipped! This is why you should never tip on takeaway orders. Thanks for ruining every other to-go order I make at any restaurant ever because of your terrible service and ungrateful service staff. The food was fine but I felt completely ripped off which ruined the whole thing.

I am writing to bring to your attention a serious issue that my partner and I experienced at your restaurant on May 7,2023. We placed an online order for two orders of the Tinga Tacos, one order of the Mahi Tacos, one order of chips and guacamole, one order of waffle bites, three aqua frescas, and one Vegan Guiltless Burrito. My partner, who has been a vegan for over a year for health reasons, drove almost 20 minutes to pick up the order. However, upon returning to his grandparents' house and taking a bite of the burrito, he discovered that it contained chicken.

As you can imagine, this was extremely concerning for us. My partner's dietary restrictions are due to a medical emergency he experienced, and consuming chicken could have had serious health consequences for him. I immediately contacted Tocaya at 12: 30 PM and asked to speak with a Manager on duty. The person who answered the phone identified herself as Anita and said that she was a morning supervisor. When I explained the situation to her, she was dismissive and unhelpful. She claimed that the order did not reference anything about it not having chicken on it, despite my partner noting “No Protein” in the online order. She also spoke to me in a snarky and rude tone and hung up before I could even ask for her name.

When I called back a few minutes later, Anita was hesitant to provide me with her name but eventually did so. I was shocked and disappointed by the lack of care, consideration, and empathy shown by Anita and the overall poor level of customer experience and service we received.

As someone who has worked in a management-level position in Corporate America, I know that this level of behavior is unacceptable. A customer service experience is a fundamental aspect of any successful business, and I feel that the negative experience we had is indicative of a larger problem within your organization.

I appreciate that mistakes can happen, but I cannot and will not tolerate mistreatment by an employee. Anita's dismissive and unprofessional behavior has left an extremely negative impression of your organization. I understand that you may be located in Los Angeles County, but making assumptions, generalizations, and accusing someone of possibly lying is a new low level on the totem pole of the customer experience and customer service.

In a day and age where social media and reputation management play a significant role in the perception of a business, it is important to take responsibility for the actions, and lack thereof, of your employees. I hope that your organization will take immediate action to rectify this situation and ensure that such incidents do not occur in the future, especially for the health and safety of other customers/patrons.

Thank you for your attention to this matter, and I look forward to hearing from you soon.

Terrible customer service! Called because I paid $30 for 2 burritos that barely had any filling in them. Anita the manager was raising her voice on the phone, telling me I could not get a refund. I don’t understand how someone with such a bad temper could manage a store. I will NEVER come back to this location because of Anita, and the terrible food made here. I love Tocaya I’m a frequent costumer but Toluca Lake Location has lost a loyal customer because of their poor management.

Super solid food, great guacamole & plantain chips. We ate in for a fast casual dining experience. Order at the cashier and they give you a # and bring you your food when it’s done. Bright & clean location. Friendly staff!

I'm a uber eats driver.
They always have my items ready to go!
Friendly staff

Completely different Mexican food that you would expect but very good food. You can eat in or order to go.
The food’s great and feels like something you’d get when you’re on vacation at a remote island luxury restaurant but with reasonable prices.
Best part is you get best of both world, Vegan food and meat eaters food plus the place is clean and refreshingly different.
They also do catering so you can order for the office or for an event.
Overall a wonderful place to take you special someone, family and friends.
A big yes to recommending Tocaya.
Click on the like if you agree.

Yummy food here and the atmosphere is enjoyable. Workers were cool and patient with helping us order.

Excellent service, staff attentive and friendly. The food was great and drinks were delicious.