Tokyo Wako Ontario

Awesome experience. Went there for our Grandma's birthday. The Chef was super fun, awesome, friendly, and very funny. The Price and portions was the best part. Great portion sizes and price was literally half of similar restaurants.

Sorry to say this was a disappointment. The chef we had was not really interested in cooking. He was just going through the motions. We love Japanese steak house, Ichiban, places and have enjoyed experience from coast to coast. Most have very enthusiastic chefs that love what they do. This guy was just not that person. The food was overcooked and dry. The seasoning was not even close to correct. I gave the atmosphere 1 star because the restrooms where filthy. The manager needs to re evaluate what he is doing.

Loved having my granddaughters birthday dinner here last night Thursday. She is of special needs and the lovely host was nice enough to accommodate the big room for us to be more comfortable.
The service was exceptional… from server to chef to the gentleman helping out with our refills, everyone was so welcoming and attentive.
Will definitely be returning.
The food was great and the little birthday ice cream was definitely a treat for my granddaughter im sure she enjoyed watching the show️

Last night I was able to go to Tokyo Wako for my sister's 35th Birthday and we really had an AMAZING time! ANDREW️️ our waiter was super chill and really nice he was friendly he didn't seem irritated when we kept asking him to grab things I mean we are not needy but he was there with a SMILE EACH TIME he was very knowledgeable of the menu which I liked his recommendations were Fabulous you can tell that he enjoys not only life but his job and he made sure my sister Birthday was special & HIS ASSISTANT HELPING HIM KEEP OUR TABLE CLEAN WAS ALSO SOOO NICE EVERYTIME I TURNED AROUND HE MADE SURE I WAS CLEAR OF ANY UNWANTED DISHES WHICH I ABSOLUTELY LOVVVE SO THANK YOU FOR YOUR WONDERFULATTENTIVENESS! OUR CHEF DON WAS THE BEST! HE WAS SUPPPPPPPPPER FUNNNNY from the moment he rolled in we were all laughing none stop even my 7yr nephew enjoyed him the show he put on we literally did not want it to stop we were sad to see him go! I pray the next we go back we have Don again all of the Chef there are AMAZING but Don has to be my favorite if I must say so but I want say great customer service overall as always it always clean staff is always friendly and each time we go we enjoy ourselves this is the perfect hidden location so if i could give stars ️️️️️️️️️️️️️️️️️ THANKS AGAIN TOKYO WAKO STAFF FOR HELP MAKE MY SISTERS BIRTHDAY SPECIAL

I usually try to leave positive reviews, but we had a pretty bad experience when my group ate here on 7/1/23. We had a reservation, and even though we arrived early, we were not seated until 10 minutes after the reservation. I usually find this to be acceptable, but then we still had to wait another 10 minutes to order drinks and apps. It took a few minutes to receive the drinks. Another party arrived at our table 20 minutes after we had been seated. It almost felt like they were delaying service until another group arrived. Our order was taken about 5 minutes after the other group was seated, so we had to wait 35 minutes to order. Our apps arrived at the table at the same time as the other party, even though we ordered 10 to 15 minutes before their order was taken. Then we had to wait another 20 for a chef to arrive at our table. The food was okay, but I would not say it was great. All that being said, our chef Adam and server Andrew were awesome. They did their best to improve our experience.

It’s sad how the tepan cooks act like dead soulless employees. They don’t do the full shows anymore.

I Had an opportunity to take my dad and son to Tokyo Wako for Father's day. We had a great time. The service was first rate, the food was prepared fast and was delicious. Cara, the bartender, makes a great Mojito. What's really enjoyable is the overall experience. I definitely recommend Tokyo Wako.

Food and service is great! But Only the Teppan tables were open. My date and I wanted a more intimate setting so we asked for a booth and they abliged. That was really cool of them. But they closed at 9pm on a Friday which was a bummer when we got there at 8.

They were out of sushi on a Friday night. Had to wait 30 minutes for a table and there was only about 20 customers in the whole building

This review is strictly for the general manager Andy. We came in to celebrate my sisters Doctorate graduation and he really ruined the experience. We had a reservation for 12: 30pm and half of our party was here at 12pm and he stated he could seat us as soon as our other half came (understandable). Our other half came in at 12: 15pm and he then stated he could not seat us because there are walk ins coming in. He was extremely rude when addressing us and stated he said he was able to seat us earlier. It really hindered our experience for such a beautiful celebration especially given that the host was apologetic on his behalf. It is not appropriate for a general manager to speak rudely and lie about what he had said. This is unfortunate because it was our first interaction as soon as we walked in. Hopefully he receives proper training with addressing people.

From the beginning to the end, our experience here was GREAT! In making the reservation, the hostess over the phone was so helpful and patient as she answered all my questions with no hesitation. We were here to celebrate my Mom's 70th birthday and our experience was wonderfull All thanks to our AMAZING Chef Adaml Adam was very entertaining and attentive to everyone's needs, as we had a couple of picky eaters in our party, LoL Adam made sure that everyone was taken care of and especially my Mom! He is definitely a people person, very witty and his personality, a breath of fresh air. He definitely is the Chef to ask for when visiting the Ontario location. The food was so good, the steak and shrimp was cooked to perfection. Thank you Adam for making my Mom's 70th Birthday Celebration so memorable and so much fun!

I've been at this location a few times, each times it was fairly pleasant. I recently had lunch there, the customer service has definitely gone downhill, it was a surprise birthday celebration for my hubby, told the hostess then here comes the waitress, oh so we are celebrating birthdays today, I was sooo disappointed, I told the waitress it was suppose to be a surprise, not once did she apologize. We then order a sushi item, waited for about 30 minutes and nothing, we asked the waitress, she then said oh we are out, then proceeded to leave until we asked her uhhh can we get a menu so we can get something else? She then went to grab a menu handed to us then not a word just left to attend to another table, this has been the most awful customer service I have ever experienced, needless to say, I would definitely not ever step a foot in the restaurant again.they need to train their staff better.

I don't know how my previous review was removed but when I dined at this restaurant in December I ate here and the food wasn't horrible but after I paid I saw a cockroach crawl out from under the grill.when we brought this to the management's attention, they didn't seem to be concerned and offered us a free food item or a discount if we came back. I declined because who would want food from a roach infested restaurant. I wasn't expecting anything in return it's just the lack of concern by tokyo wako that brought on this review, and I feel that others should know as well. We will see if this gets removed again.

Andy and Riss were great customer service!
I really love their sushi and how amazing it is.
I do really like the environment how clean it is and elegant restaurant. I will definitely comeback and try more sushi roll choices to try or something new!
Thank you for your service!

The food was just ok and lacked the flavor it should have had, but it’s the First time ever having a cook toss his fork at me and missed my face by 6 inches. No sorry Nothing
The cook was lacking and could not handle his fork and knife. Had it hit me or my kids. This would have been a very big issue. The tempura was served with out the sauce and the fried rice was just 1 small bowl that was over priced. I will not be going back to this location again.

Came in with family called 3 minutes before I came was told there was no wait time so I didn't reserve. When arrived I was told it'll be a 15 minute wait then 35 minutes nothing 1 hr and 15 minutes later where told we can sit on the dining side only us "THE BLACK CUSTOMERS" were told we would have to wait additional time which is ridiculous terrible customer service to allow kids to wait a hr and a half and not speak to let us know we could've sat on dining side from the beginning.