Total Pediatrics of Orange County, Costa Mesa CA

I had the worst experience with the office staff today. We live 2.5 hours away and continue to make the trip to see the doctors at Total Pediatrics because they are all awesome! Dr. Chow is always so wonderful with our baby girl. I made a wellness appt for my baby 2 weeks ago for Friday at 11am. Called 5 minutes later to move it to Monday as it worked better for our schedule. The main office lady confirmed it for Monday at the same time with a different doctor.

I drive 2.5 hours with my 10 month old only to find out that they never moved my appt and I had technically missed the appt which they left scheduled for the old date. The receptionist refused to take responsibility even though she had been the one to assist me with booking the appt in the first place. She actually insinuated that it was my mistake and I had booked the wrong date. Yes, I should have paid closer attention to the date on their reminder text sent days prior, but the mistake shouldn’t have occurred in the first place.

She then tells me they can see my baby the next day because they can’t accommodate a check up on the same day. Knowing I had traveled hours to be there! Needless to say I made the trip back home very upset with her response and lack of customer service. I hope they record their calls and she goes back to listen and realizes her mistake. Although we love all the doctors there we won’t be returning due to the lack of attention of the front desk staff.

We cannot say enough good things about Total Pediatrics. The doctors and staff are exceptional and always provide wonderful care. On more than one occasion, they have accommodated our challenging schedule needs. All of the doctors are so responsive (especially in an emergency) and they take their time to make sure all of our questions are answered. Dr. Iravani has been so wonderful with our daughter and has gone above and beyond to discuss issues with us and answer our questions. She is thoughtful and she considers my daughters care not in an isolated manner but part of a diverse and multi-dimensional family unit and provides care with that in mind. Dr.s Cox and Gandhi have been equally responsive when they were on call. All the staff are wonderful and Nurse Elva is amazing- quickest, easiest shots we’ve ever had. We feel like we are part of a greater family being in the care of this practice. Total pediatrics really cares about their families. They make you feel like you are part of their families. All in all, this is an amazing practice and we feel so fortunate to be their care.

I’ve been coming to this office for years and I always have a great experience. All of the nurses are very kind and patient, especially Robin. She always greets me with a smile and makes me feel very welcome even when the office is busy.