Toyota Chula Vista

Service department is a complete fraud. Provided me with false multipoint inspection. If you ever choose this dealership make sure you check everything before receiving your vehicle. Sergio Navarro helped me with my maintenance, I told him to rotate my tires but he didn’t do it. However, he is a good guy. This is the first dealership I have seen where they charge for rotation. BE VERY CAREFUL.

While I need to share my faults in my experience today, I was 6 minutes late to my 10: 30 appointment I however gave them a call in advance that I would be just a few minutes late. I came in for a simple service and after waiting for 2 hours to go about the rest of my day they hadn’t even seen my vehicle yet and with zero to no empathy they told me it would ready at about 1 to 1: 30. While I understand that things get busy and delays happen please let me know it’s going to be a while especially when Toyota was the one to reach out to me to set this appointment up.

Charge my sister $150 to replace the gas cap which doesn’t even take more than 10min to finish the work.

The same warning light was on for two times the first time they charges $150 to do the diagnose and did not found out a problem and the service staff promised that there will be no diagnose charges next time if the warning light is on so there should not be a fee for diagnose. I agreed that my sister gave the authorization to perform the work but this is because she trust you guys and think that every dollars she spend here would be worthy but clearly it is not.me and family have bought 4 vehicles over the last few years here, my dad got a 4runner, my sister got a rav4, my other sister got a Tacoma, and I got a Camry here and this is the first time we encounter a problem but the manager say they did not charge $150 for diagnose and that charging the gas cap itself cost $150 but now you are saying that there was a diagnose fee of $150.you guys can not even be honest to your costumer and accept what you did wrong and overcharges.if you need prove of what I just says I can post evidence here.

Took my vehicle in for scheduled service and was pleasantly greeted by a very nice lady who explained what she would be doing and walked me to the service rep who would be assisting me with paperwork. Then I was greeted by another young lady who was fantastic in getting everything processed quickly allowing me to be in & out of there in less than 10 minutes. Both ladies were very courteous and displayed excellent & quick customer service, which is what I like. In & out! Always with a smile and great attitude.

This was a very pleasant experience. Chris was my Service Rep. He was professional, friendly, courteous, and did all he could to ensure that my wait time was as short as possibly. He even came to find me in the lounge area, instead of calling me on my mobile or over the speaker, to not only update me on the progress of the work but as soon as the work was finished on my car. That was a personal touch that made this appointment go smoothly. He even took the time to help me locate my car as it was parked out of sight and not in the normal place after completion of work. Thank you Chris and Toyota of CV.

Our family has been always using the service at Toyota at Main St, Chula Vista. Very reliable and always on time. Thank you, Javier!

Very courteous and prompt service. Options were clearly described. I was provided transportation home and was informed as promised when the car would be ready for pickup, on the same day.

I live in the North San Diego County, but I drove all the way to Chula Vista because of their selection and low prices. Closer dealerships were angering me off because of their price marks ups or their lies about inventory. I bought my RAV4 here for thousands of dollars less than what another dealer offered, and I got the color that I wanted. With the Toyota shortage, dealers are getting away with some serious mark ups. There were no mark ups at Toyota CV though. The service here is typical. No matter where you buy a car, always be prepared to sit around for a few hours. In the end though, I drove home happily in my new RAV4.

Moe Ghaffari is the most professional car representative, always giving me updates on my car delivery and when it arrive, all paperworks are so smooth and fast, my wife's very happy.
TOYOTA CHULA VISTA IS HIGHLY RECOMMENDED BEC OF ITS GREAT PEOPLE LIKE MOE.

Today I leased a car, and Jose Candelas gave me a really good offer, and he explained to me everything pretty well, I would definitely recommend him if you are planning to either purchase or lease a car.

Jairo helped me purchase my dream car and made it the best experience! He was so helpful and very knowledgeable. He helps me feel at ease through the whole process. He is super friendly and excellent and keeping you in the loop! If you need a car, contact Jairo at Toyota Chula Vista and I promise you won’t regret it! Best car buying experience ever. We will be back to purchase my fiancé’s car with him!

Toyota Chula Vista made our car purchase so easy! They were responsive through text which was so convenient and found me my perfect car with everything I wanted. Working with Gio was great and he was always upfront with everything during the sale. I would definitely recommend Toyota ChulaVista to anyone looking for a new car during these crazy times!

Very friendly and will go the extra mile to find you the right vehicle. I bought 2 vehicles in 1 month and was very satisfied. Giovanni my salesperson was excellent.

Celia its extraordinary customer service, she ask fir the issues in my truck and she help me professionally and honestly. She its the Best

Luis was an exceptionally wonderful person to work with. I can not recommend a better place to buy a car. I love my car and the professionalism that I experienced when I bought it!

I had a great experience working with Moe and the rest of the team at Chula Vista Toyota. I got the exact vehicle I wanted and was able to drive it home the day it arrived.

I have had my Tacoma 4x4 for 25 years. Until my last two visits it seemed all my issues weren’t being totally addressed. Steven Sanchez and his team of mechanics have done a phenomenal job. They have found issues others have overlooked or ignored. I want to thank them for their dedication to do things right. I don’t know who the mechanics are, but I hope this gets to them. Stephen Sanchez is a standup guy and I trust him to treat me right. Thank you

The service section is absolutely fraud, they gave me false multipoint inspection. I did a regular maintenance on 3rd of August 2021 with them, and they supposedly checked my tire thread. In their inspection it came out 8/32 but I compared with my lexus inspection done on 29th of March 2021 which showed 7/32. Last time I checked, tire thread wears with time, so the amount should have gone down, not up. They also didn't do the rotation but showed in the inspection that they did. I checked the tires today with Discount Tires and the tire thread came out 4/32 (in one month it went down to 4?). It doesn't make sense how Lexus' tire thread inspection had less (7/32) and in 5 months grew to 8/32 looool. Complete fraud, now I doubt their total inspection. Don't go there!

I recommend Toyota Chula vista in Main St. The salesperson that handle my account is Moe. He handles our account very well and gave us the best APR. Not only that he explains to us very well all the functions of the Highlander XSE that we bought. I highly recommend Toyota Chula Vista

Service is pretty fast but not that thorough, they left a couple of retainer clips off of the bottom panel when changing oil filter.