Toyota of San Bernardino

I had the worst customer service at this place right away Ivan A tried to sell me a tire without looking in my car account and checking if I had coverage which I did he practically told me that the 2 tires were worn out and unfortunately the insurance might not cover it but I only needed one tire that had been punctured he told me this without taking pics and sending it to the insurance then told me that they wouldn't have the tire ready till Wednesday and I need my car for Dr's appts so I called other dealers in my area and they had it available then because it was time sensitive because I really needed my car I wanted to talk to anyone that could give information about my car this woman she told me her name was Tiana I belive Monday morning shift that I couldn't speak to nobody because Ivan was dealing with my car only and didn't help of connect me to nobody else he called a couple mins later and told me they did have a tire all of a sudden in Redlands then when I asked what time my car would be ready he couldn't tell me.mind you this was all before noon he didn't call me till a hour before they closed to tell me the car was ready all this for a tire change I would not recommend this place to nobody I was so upset by this unprofessional run around behavior i had to send my son and his wife to pick up the my car and no apologies needed just do better or get these two extra classes in good customer service skills and professional skills at work

What a great experience, It really took me some time to decide were to go trade in my vehicle and drive off with something I wanted. Let me tell you I came across a car online I really liked and it happened to be here at the Toyota of San Bernardino. I was contacted and came in that same night. I came in and Nabeel was my salesman, he made sure I saw the vehicle I had found online which was perfect for me and also made sure to explain to me everything from features to my options. I got a great price on my trade in, I was a little concerned my payment would be to high for a 2022 but Nabeel made everything happen and just what I expected with my budget in mind. Also The finance manager was very positive and knowledgeable I felt confident in the purchase I was making. Great team. They took care of this first time Toyota buyer. -Deysy

Very disappointed, they don't even run my credit and the salesman said you can't apply your payment will be around $1,000 he was negative, Thanks to Honda they help me a lot and i got my New Honda Civic

The thought of purchasing a new car and dealing with pushy salesmen STRESSED ME OUT! I started doing my research and calling multiple dealerships trying to find the exact car I wanted, amidst the car shortage. When I contacted Toyota San Bernardino, I was very happy to hear that they were expecting to receive the exact car I wanted. Salazar began to explain the next steps, since the car was on its way, was very genuine and not once tried to push an agenda. He was upfront with everything, which I really appreciated. He answered every question I had and was extremely patient. The car arrived a week early which was a pleasant surprise. Salazar notified me immediately and remotely began the process to close the sale. This was a huge plus for me since I live over an hour away from this dealership. Overall, they made this process SOO easy and the best part was that Salazar delivered the car to me, saving me a long drive. Salazar was wondering excellent and not recommend him enough!

Thank you so much!

Excellent customer service, great selection, and they even gave me a better financing deal than my bank! 10/10, would shop there again.

I cannot give 5 stars because Toyota of San Bernadino ruined my oil panel on my 2014 Toyota Corolla last year, they over torqued the bolt and ruin the thread on my oil panel and wanted to charge me $550 to fix it, it was only the 8th oil change they've done to my car, how am I supposed to trust them now? Now every time I go for an oil change I have to leave a note on the passage seat telling the no to over tighteni the plug. I'm sorry, I just can't trust you anymore.

They went above and beyond and got me in to a car with gap and a 3 year warranty was gonna get a cheap use car thankfully I went to yall

Everyone was so great. It started from the moment we stepped out of our car William greeted us and showed us the car we were looking for. Then when it came to start the signing process Carlos was very helpful, he explained everything to me so I understand exactly what I'm purchasing. Any questions I had for him he knew exactly what to answer very knowledgeable staff. I'm glad I came to toyota of San Bernardino

Great place to buy or lease a car. Specially Edgar De La Rosa a member of their sales team. He gave us all the main information about the car and helped us a lot with the whole paper work to be able to buy our new brand car. Highly recommended!

On Thursday September 16 I looked on line that this dealer had a Tacoma for sale
On Friday September 17 I called and talked to Amanda Hernandez in the sales department, she told me that they had the pick up that I wanted to buy I told her I was going to come to the dealership after work I lived in Moreno Valley and I came from Corona to San Bernardino and I told her I was on my way and she also sent pictures of another two pick up with the characteristics and color That I was looking for when I got to the dealership before I met her I went to the restrooms for no more than 5 minutes when I got Amanda and a salesman told me that they just sold the pickup
They tried to sell me a different color and she didn’t even mention the other two pickup that supposedly were available
They lied to me and they didn’t care that I was coming from work tired and hungry and I went out of my way and I got home two hours later
This really unfair and unprofessional
I don’t understand how people can have good commentary about them

Be careful with this dealership! I bought my 2020 Toyota Camry Hybrid here and 3 months after purchasing the car, they then tell me that I have to come in to resign a contract because the original bank they had me sign with for a loan didn’t get approved so then they told me I need to now pay a down of $2,000 and make us sign up for the Toyota Credit Card to pay for it because not everyone can just whip out that amount of money. We originally agreed to no down and even the interest percentage changed. They even told us that the credit card would be 12 months interest free but that was a lie also so it was all a hassle. So just big warning to anyone out there trying to buy from this dealer, make sure that everything is absolutely approved! Not sure why they would have you walk away thinking that the deal is done just for you to be called a few months later and getting a letter saying they will take your car and forcing you into signing a new contract? !? ! Just doesn’t make any sense! They even lie and tell you and that if you want a different color in the same car that it will cost you to transfer from a different location when really that’s far from the truth! The way they do business just seems shady so BE CAREFUL!

Overall, the experience was great. Maximo, my sales person, made the deal happen.

Jun from finance was also great. We got through the paperwork very quickly and he was pleasant to work with.

Thank you Maximo, Manolo and Jun for making this happen quickly. I will definitely be coming back when I buy my next Toyota. I hope we can have the same experience. Thank you again!

Purchased my 2021 RAV4 Prime here and was the best car shopping experience I’ve ever had.

I worked with Miguel Petruzzelli and he was helpful, transparent, and not pushy at all. He helped guide me through the process and was knowledgeable about the car as well as financing options.

I worked through the final financing and signing with Carlos Jimenez and he was equally helpful and transparent.

While this was a sales transaction, I was able to really have a meaningful and human connection with each of the managers and left feeling seen and heard with all my concerns and needs.

Also, it didn’t hurt having a taco truck on site when I purchased. Those tacos and horchata really sealed the deal for me!:)

I can’t recommend Toyota SB enough for experience, selection, and fair pricing.

Toyota of San Bernardino was great. I have bought 3 cEs from them customer Service was great. Ernie tge sale guy was great. He gave me the
Best price for my car. Super happy. Thank you Ernie.

Everyone was wonderful from our sales guy Johnny to the financing it was a wonderful experience. They worked with us every step of the way.

This location offers Uber rides which is a plus. Make sure to get there early to catch shuttle or Uber ride, otherwise be prepared to wait over two hours for a simple oil change while 5 mechanics stand around one car talking.

Wait time for simple service excess of 1 hour. Ie car wash. Second key fob was not ready at time of purchase. Have to go back to obtain worried it will take them the entire day to complete