Trail Kitchens, Truckee CA

DO NOT ORDER FROM THIS COMPANY. Took 4 months to get my order and a few weeks after it arrived they send me a hidden freight charge of $400. They came up with every excuse in the book and practice horrible business. 0/10 scum bags. The slide out works well tho.

Build quality is high end but I’m not satisfied with my experience. Had a lot of trouble with communication and customer service. Product was delayed multiple times and 4 quoted completion dates were missed. Each time I got no communication and only found out after reaching out to Hans. He was unapologetic and offered no ownership of any delays or issues. When I finally got my cabinets 22 weeks later, the bed was cut 4 inches too narrow and I just built my own for a fraction of the cost of theirs. I was even insulted for “needling” after inquiring about a refund of shipping cost on the useless “bed” that didn’t fit. There were no installation instructions and just a bag of mysterious hardware included for installation. In the end, as a customer who made a significant investment in something important to me, I felt like a commodity to TK.