Trinity Property Consultants, Irvine CA

Super nice location and beautiful landscaping. Great neighbors and I like that they have some attached garages. However, the Pool was shut down by the health department and no one in the office to deal with it! It just needs adjustment to chemicals but this is a bad time of year not to have the pool which is super spacious and bigger than most. They need to hire more maintenance people to keep up with repairs because the buildings are getting older. If not for these issues, I would give it a much higher rating. Hopefully, the new management company will make much needed improvements.

This company was sued and lost $52k, and held in contempt of court, after an apt.flooded, and they refused to correct the problem. Then they sent a debt for the renters to collections, messed up their credit. The judge held Trinity in contempt of court, hit them with massive fines.

Absolutely ridiculous how this company manages. There is no communication with anyone ever and problems will never get resolved. This company took over a property that I signed with and have been absolutely horrible at solving any issues that I had, which was a lot because they never communicate anything to anyone. And often when I would come into the office with the same issue I would get different answers and no clarity. Anytime they say they’ll call you back THEY WONT. Any message I’ve sent to upper management has never been responded with. I’ve spent over $200 due to their incompetence AND I pay an additional $200 a month in rent for a worse living experience than with the previous owners. I guarantee this is the only way I’ll even get a response from them.

Arrive Buckhead = Death Sentence. This place is complete TRASH! I had to place multiple maintenance requests the day I moved in and only 2 of them has been completed. One of the requests 4.5 months later still have not completed. Now I have a flooded apartment and NO AC in GEORGIA in AUGUST! I was told by maintenance this would be fixed within 24 hours, it wasn't. I addressed the issue after 2 sleepless nights because my unit was at 80 degrees and I was basically told by management and maintenance that their "vendor" was notified and there were several other unit that has been without AC for over a week. Also, valet trash is TERRIBLE they pick up when they want too. SAVE YOUR MONEY! Its better to spend a little extra a month and save an eat out day once a week then to give these people their money. I am seriously consider a lease break and pay WHATEVER it cost to get out of this place asap I dont know that I can wait til May 2023 to lease! The worst place EVER!

Windows are not cleaned on the outside. Emails go unacknowledged. Hall smells and carpet is dirty because tenant drags her leaky garbage bags instead of carrying them. I just renewed because I like living here but it's a little concerning when you don't know who to contact regarding issues. Oh.and haven't seen pest control.they use to come on a regular basis. Bugs and mice will be here by the cold weather. Washers are always broke and dirtyToo many things have changed. Very disturbing. How long do people have to live in the apartment before it's repainted or carpet is cleaned?

This has nothing to do with Trinity, it has EVERYTHING to do with their property RENEW JORDAN CREEK. Everyone in the office except for Connor is worthless, especially Daryl.

Our apartment flooded on June 29th, due to the plumber working on the apartment above us. We have heard that they forgot to shut the water off when they took the water heater out but we have also heard that they hit a pipe with the water heater.

They had someone come in with fans and dehumidifiers to dry out the room, said they would come back the 5th to remove them. They didn’t come back until the 7th.

They said they would reimburse for a hotel up to $110. Well, with it being July 4th weekend, everything was over $110. July 10th, they finally come in for dry wall. Daryl said that the painters came and knocked on our door the morning of July 12th knowing we aren’t there to answer and said that he called me. He in fact did not, and tried saying he did.

I asked if there was anything they can do like put us into another unit while they do the work, he said no the only thing we can do is give you $200-300. That’s not enough considering the fact that the plumber damaged our $2000 mattress and box springs.

What I also find funny is that in November when I was living here, our apartment building has a dryer fire and they said they wouldn’t reimburse us for a hotel even though we were FORCED out of our apartment but they all of a sudden can.

Not to mention every maintenance request I have had to put in in the year and a half I have lived here.

If someone from corporate could be contact me that would be great!

Arrive Eden Prairie has been a total nightmare. There are damages to the building I live in that need to be repaired because not doing so decreases the level of safety and security for tenants who live in the building. This building isn't secure because there are doors that won't close properly because tenants are tampering with the closing mechanism so the door won't close making it possible for anyone to walk in building off the streets. One of the garage doors is stuck open on the front of the building and anyone can just walk in through there. There are handrailing's on the front of the building that need to be replaced because someone could fall and get hurt. There is a gate in one of the stairwells hanging on by ONE hinge that someone could get hurt on. I have been accused of harassment for bringing my concerns to their attention. I have been losing sleep because of the stress because of the lack of security because if anyone can just walk in here off the streets even if they don't belong here how safe am I? I pay to live in a secure building. I have a doctors appointment this week to get treated for it. Moving will also help. If I had known this is how things would be I would have NEVER signed the lease. I am really depressed.

I was notified on March 11th that my lease terms April 30th. Since I did not give 60-day notice If I choose not to renew I am now responsible for the increase up to the 60 days. The increase is greater than $125 a month. (Not to mention the water sewer and trash is NOT included). When did it stop being a property manager's responsibility to inform the tenant that your lease is due for renewal? I must admit this was a really convenient place to live as a senior. Considering I have NEVER been late on my rent in the 24 months that I have been a resident.

They send emails telling you what a wonderful tenant you are and they appreciate you. But the truth is is all about money. I no longer respect the business practices of Trinity Property Management. Everyone expects a yearly increase but not greater than $120 and without sufficient notice. Not for an one bedroom apartment with less than 700 square feet. Beware seniors.

Horrible business! They pull shady moves to charge people extra DO NOT work with them or you’ll be out hundreds of dollars!

I am pleased with the apartment. It is quiet. Maintenances is very quick to respond and repair any issues. Office staff is professional and courteous. I have never had any issues with neighbors. Snow is removed promptly and grass is always cut. Property is neat, clean. Amenities are nice to have.

Very nice… I love this place, has everything very close, I love the location and the attention.the only thing that I need is for them to enable the swimming pool of the building, it would be magnificent to finally be able to use it since they have taken a long time to finish the Restructuring.

Move-in was a smooth, seamless process. The public hallways in the residence are regularly maintained and neat. Maintenance requests are attended to without unnecessary delays. Only wondering why the dog poop bags, which can be taken from strategic locations are no longer being replenished anymore. It's been more than a month now and they are still empty. This should be looked into.

Property Management on this company trains and approve leasing agents approved of misbehaving and talking down to co-workers as technician services and trying to embarrass them in front of residence and prospects very unprofessional and demeaning complain several times nobody never took action try to contact human resource could not spoke to my supervisor he tried to get an explanation why there was behaving with me that way tied up his hands. I am very sure if it was a male behaving in that matter towards a female I would have been suspended maybe fired. Did not happen once or twice.

Trinity Properties is a multi-million dollar rental company that should prioritize and handle the complaints of tenants/the buildings they manage in a more timely, thorough fashion to ensure quality and safety for all tenants, present and future. Please look elsewhere for comfort and accessibility, it has not been worth renting with them for a multitude of reasons both on a personal and non personal level.

The monthly rent price for our specific property located in Illinois is inadequate and highly priced for what you get; ‘renovated’ apartments are very cheaply put together by independent contractors that show up in unmarked trucks. The job is done poorly and highly doubt they are licensed professionals. Several tenants and myself have complained openly online about the quality of work inside the apartments; paint peeling, faulty electrical/cable sockets, old and faulty cabinets covered by spray paint to appear ‘new’, no security bar on sliding patio doors, floor looks like wood but is cheap vinyl, baseboard floor moulding has gaps, patchy/uneven caulking in bathroom, loose plumbing equipment in bathroom and kitchen, water heater is 20 years old and very small so hot water runs out quickly, etc.

In regards to everything else that is not apart of the immediate apartment; we have seen many spiders and roaches, have dealt with boisterous neighbors who disturb the peace by playing loud music or by having parties after hours, smoking occurs throughout the whole building even though it is strictly prohibited, fire alarm goes off often and randomly which wakes up everyone in the building if it happens at night, police frequently show up to the property especially on the weekends because of noise complaints, trash chutes get filled up quickly so trash is left in the hallways, dog feces and even dead rats are on the property that do not get cleaned up for days, the laundry machines have trouble connecting to the phone app and will not work properly some days and also noticed that some of elevators have not been inspected since 2019 according to the paperwork in the elevator.

We already contacted customer service feedback to express our feelings and to directly discuss our main issue which was relayed to a ‘Regional Assistant’. Very disappointed with how Trinity Properties handles their tenants/apartments because it feels like they do not care to make us feel welcomed or heard when we had continuous issues or questions. The most we ever interacted with the staff and got timely replies was when we initially signed the lease, after that it was far and few between. Their top priority consists of maintaining an outward appearance while the inside has a multitude of underlying problems that need to be properly cared for and tended to in a timely manner most importantly.

Ultimately, we are leaving and are not interested in doing future business with any of their properties because of all these ongoing issues and STRONGLY advise anyone reading this to look elsewhere and get your money’s worth all while having peace of mind.

I'm so glad to have moved to the Icon apartments. The staff are incredibly friendly and kind. The property is extremely dog friendly. Our two pups LOVE the dog park. There are lots of laundry facilities around the property along with work out gyms, a small movie theater, a meditation room, vending machines, BBQ area and more. Very affordable rent and all of the utilities are included in the rent. Parking is underground and secure. There's lots if public transportation around and Starbucks is literally next door. Snafs is attached to the icon and you can get delicious food there. The Icon is a fun place to live!

I'm new to the community and my door fob wasn't working. Trinity had a team member from another Trinity property by the name of Joseph from San Antonio. Due to the inclement weather, it was just cold, tragic, and I got stuck outside without a way back in.

The resident that let me in asked if I lived here and if I didn't have a fob. It was cold and I was becoming frustrated, Joseph did everything to help me gain access to the bldg and executed in style! Today the best assistant manager Jayden made sure my fob was assigned to my apartment and I am finally all thawed out! 5 star services!

My community has been nothing but amazing. As a resident I have had the ability to get to know many of the staff in my complex and their ability to assist me with any issues that I may have right away.

Apartment manager will work with you on the rent payments. The apartment complex is always clean. Enjoy being in my apartment because of the fire place and how it froze over yesterday I really enjoyed it.

Peter San Nicolas and his team at Arrive Los Carneros are above and beyond amazing.
Property Manager, Peter San Nicolas, is quite literally above reproach. His team is wonderful as well. Maintenance is fantastic!
The property is gorgeous and well kept. I love my home here.

All the service, and maintainence were very good and organized.appartments were clean and nice, only one thing bad was there is no partial payment when i first move in, I moved in from January 14th, and i asked to pay half, but they said we can’t, it is clear that it is not fair, kinda taking advantage of we urge needed a appartment. We could you ven move in January 15th and pay the half, but they said if not on 14th, next available is February 2nd, it was not that nice of them anyway.i want them to be fair Thats all, otherwise it is all good.