Triple S Plumbing, Santa Clarita CA

Triple S was sent out by First American Warranty after the first company, Everyday plumbing flaked. The first company, waited 3 hours for them to come. Tech shows up- there 5 minutes to tell me the pressure relief value needs replacing (no kidding water dripping for days) and that he'll do his report and get approval. 4 days later, nothing. They reassigned to Triple S- out the next day, told me exactly the issue and would get it approved due to losing so much water. He got the repair approved on Christmas Eve and then had to go find the part. Bottom line- professional, honest and got it done. I will request this company and the tech Vic whenever I can. Happy Holidays!

Technician came to check out my damaged faucet. He said he would get the authorization from American home shield and try to come back asap to get my kitchen sink working again. The plumber called me and said they denied it and said I would have to reach out to AHS. He also said that I can pay him 350 privately to fix my issues. I contacted AHS and was told that the plumber advised them that I physically broke it and would not cover. When I contacted the plumber back he would not answer. When he finally answered he said he was on the phone with AHS and would call me back. He never did and sent me to VM. I contacted Kyle with Triple S plumbing and he said he did not have the report but said that his technician would not say I broke it by force. I asked if he spoke with his plumber and he had not and stated that he would not get the plumbers report till tomorrow morning. My spouse spoke with Kyle and was asking how we can get this resolved and he said that he couldn't help. Multiple times he said once it's denied that's it. We told him it was because his plumber stated we broke it which is not true. We called back with AHS on the line and Kyle said he was not willing to help us anymore because my spouse yelled at him. He did not yell at him, he was asking why his plumber would make untrue statements to the insurance. Kyle did not want to respond to our questions. We are very frustrated as we are unable to use the kitchen or clean up without water. We have a newborn at home and need to be able to clean the dishes. After reading others reviews it seems this company sends claim to be denied and then offers to do the job out of pocket.

Isaac is the BEST! Used him for. 2 diff issues and he was great for both! VERY honest and thorough job! Thank u!

This is a company that American Home Shield uses. I put in a work request and was assigned to them. They are a joke. The tech, Enrique, was super friendly and nice but he lied to me about what heis recommendation to AHS was going to be. I had what appeared to be a clog in the drain to my washing machine. Without asking the proper questions to assess the problem, this company said that I needed a clean out drain and was trying to charge me $850 for it which of course AHS didn't cover the cost. I called another plumber and he assessed the issues and the problem wasn't even in the drain to the washing machine. Beware of this company, they will try and rip you off.

Enrique was punctual, professional, efficient, and skilled. Would definitely use again. Plus, he was able to come the next day!

Vick was so great. He fixed the issue so quickly and explained what we should do to keep avoiding issues in the future. Highly recommend.

Repair man very illiterate didn’t know his job…couldn’t help me with a simple toilet backup ‍️

Triple S Plumbing is one of those companies that contracts with home warranty scams. They know how to work the system and profit from it significantly. They gave me false information about having to replace a cast iron pipe with a more expensive material, wrote two sentences down about the problem, and somehow my warranty claim was denied. But they offered to still complete the work for $1,800!

No thanks, I ended up spending $500 to fix my leaky pipe. Do yourself a favor and find a more respectable plumbing company.

"Vick was fantastic. Diagnosed the problem, was conservative in his assessment and approach, and the completed work was top notch. ".

"Awesome work and good technician. He has full knowledge of his work:) " Also to add which is a very important point for me is that the tech was very helpful and friendly. Always smiling and willing to help any kind of confusion u have he is ready to explain with ease.

They came out under our home warranty for a leaking tub. Isaac, the tech, was on time and professional. He had all the parts on hand to do the repair there on the spot. Thank you!

Tech was on time, polite, explained everything he was doing, and cleaned up the area when he was done. This was our second experience with Triple S Plumbing and it was just as good as the first.

Did great work. Would use them again. Friendly knowledgable and made it clear what they are doing and also took the time were very clear on how to use the new heater for best performance.

Isaac was very professional and courteous. I ask a lot of questions about replacing our water pressure regulator and he took the time to answer all of my questions.

Vick arrived on time and was very professional. He explained exactly what he was going to do and answered all my questions.

The absolute worst! We had an emergency situation was waiting for someone to call since 7am. Then Kyle called and casually said appointment is only available for Wednesday. Have no other alternatives, was extremely rude, unprofessional and careless! Told us well there are other options and never gave one! Our home warranty dispatched him, stated it was priority service call, 4 days with no water is not a priority! When asked for manager Kyle was happy to say it was him and told us congratulations! Well, Kyle the manager- you are the worst and while other small businesses are struggling your shouldn't be operating at all and your company needs to correct spelling from Triple S and add missing letters AS right before the S! Your service stands for that!

I was assigned this company through a Home Warranty Policy and was worried about the quality of the company I would receive. I was super impressed! The technician arrived within time frame they scheduled. He was very respectful, helpful, and knowledgeable. I would definitely use this company on future plumbing needs

The worst company I have ever used. Kyle is of no help. They did not fix or try to fix the problem. They spoke with a maintenance tech who was not financially responsible. Cannot even get the paperwork from them on their diagnosis

Isaac came over on time and was polite, thorough and explained everything to me. He came back a second time to fix another faucet and went the extra step to see if the ins co would cover any extra problems he might encounter. He fixed everything (without running into any extra problems) quickly; did a neat and clean job and once again was very polite. I would hire him back for all my plumbing needs.