True Plumbing, Carlsbad CA

Ron is the best plumber I could hope to have do the work in my residence. He’s an important asset for True plumbing. And Burt was also very good. As a team, they were perfect.

RON WAS AN EXCELLENT COMMUNICATOR, FRIENDLY AND COURTEOUS. HE WALKED ME THROUGH ALL STEPS NEEDED.
SINCERELY, C CARR

Ron and Burt did a good job of assessing my situation, directing me to PCL to detect the gas leak and did a good job capping off the valves and discussing the issue with me.

Showed up on time, quickly diagnosed the problem and cleared the drain. Reasonable prices.

Derek was available to do same day fix! He was friendly and kept me informed throughout the process. I would use True Plumbing again, and will recommend to all my family and friends!

Derek worked really well to replace our tub/shower faucets. We will call True plumbing again when we need a plumber

Derek was so great getting us a brand new toilet, and assembling it. We had a little problem w/ it, but he fixed it right away and went WAY out of his way to solve another issue which was that I forgot to keep the toilet lid from former toilet that we had just bought a month ago which is wooden & no noise when putting seat down. He had already taken it to the dump, but went all the way back to retrieve it, found it and brought it back and even installed it! WOW! Also he was very honest in telling us that we didn't need a new flange yet, saving us an extra couple hundred $. Thank you for all your effort and kindness.

We worked with True Plumbing on two projects. We recently had a leak in our pantry and we were able to get in touch with Donn right away. He came even though it was the end of his day and addressed the leak immediately. He was professional and clear with his work. We even discussed with him our ongoing leak issues and asked for a repipe estimate.

We had been considering a repipe for a while, and with our new comfort and quote we were ready to move forward. Less than a week later we had Donn and now Ron back at our home to address repiping. They quoted us 3-4 days and got it done in 4. Our house had a lot of work done by a handyman that they addressed during the repipe.

All in all they did it on time, on our budget and we’re very friendly and professional. It’s rare I feel comfortable with workers in our home since we have a baby and pup and I felt very comfortable with them and by the time they left they felt like family. Everyone came to say bye:) thank you for making us feel taken care of!

We initially contacted True Plumbing for a mystery leak in our pantry. Donn showed up almost immediately after contacting the office - having finished a job early and went straight to work. We felt so much comfort from the initial meeting, we began to discuss the other plumbing issues we kept running into. Donn finished the first call and then helped us understand the issues and potential solutions. The first impression was so great, we decided to continue working with True by signing up for a repipe and water conditioning system. Both items were always put off due to the expense and not finding a good company - until we met Donn and True Plumbing. We pulled the trigger and the team got to work the next week. Donn and his co-worker Ron were the upmost professionals. Both kept us up to date on the repairs and repiping process. They gave us accurate timelines and daily updates. Our house proved to be a test - as the previous owner had done some temporary repairs - incorrectly. Donn and Ron corrected the piping paths - and were able to be proactive with their continued approach. They were the best. The job was completed on schedule and done to perfection. It was great listening to them go over their work with a fine toothed comb. They were the so professional and considerate during the job and we genuinely enjoyed having them at the house. Repiping is a large investment and we were proud to find True Plumbing to exceed our needs. 10/10. We would highly recommend them.

Very professional, honest, and knowledgeable. I would highly recommend working with True Plumbing.

Woke up to a 30-foot high geyser in the middle of my front yard and True Plumbing sent Adolfo within the hour. He spent all day digging out and replacing a landscaping valve, and patiently answering my questions. The price was reasonable and the work done well. Will definitely call them again for the next plumbing issue.

Service provider arrived promptly for scheduled appoinment. True Plumbing representative asked multiple diagnostic questions in order to identify possible causes for problem at hand. Service Provider recommended a cost effective DIY trouble shooting solutions. Pleasant experience.

They wanted to rip me off from the get go. Wanted to charge $1200 for a 20 minute O ring replacement. When I said “no”, the plumber dropped the price. I decided that something wasn’t kosher so decided not to go with them. The whole thing felt very dishonest and that they were hoping I’d roll over under pressure. Very pushy and high pressure sales tactics. I’d never recommend them.

Thank you to True Plumbing; they are true to their word. Great communication. Great work, timely and proficient.

While I don't like their recently implemented $25 service fee, I have been using True Plumbing for several years for my properties. They have always been professional and courteous and their pricing is competitive.

True plumbing did an awesome job. They were prompt, professional, and more importantly, they quickly fixed my pin-hole leak in my copper pipe. Thx!

Derek was great! He had a pleasant personality and clearly knew what he was doing. He was thorough and made sure everything was working properly before he left. Because of Derek I would use True Plumbing again!