TurnKey Vacation Rentals - Palm Springs

We used Turnkey to manage our Palm Springs vacation rental for 14 months. As management companies go, they are average-not horrible, but not great. Our tenants, as far as we know, didn't complain about the cleanliness or condition of our condo. Our biggest complaint with them was the frequent turnover of local employees and consequently the difficulty of getting people to take care of our concerns because the person was someone new-and we were never informed that our main contact person was being replaced. It's a huge company, and we had to deal not only with local staff, but with business persons in Texas (there were errors on our monthly statements almost every month). Some things the sales person told me turned out not to be the case-but I was told it was a misunderstanding.
We also disliked some of the company policies: 1) very poor cancellation policy and leaving customers high and dry during emergencies that required cancelations such as COVID and wild fires. Even if we chose to refund our part of the money, they would not permit us to do it. 2). They do not charge a security deposit, but rather we were required to pay for damage insurance for each day our unit was rented-somewhere around $20/night. However, when they booked a tenant who caused significant damage to our property, we were told that most damage is considered regular wear and tear. The Turnkey person agreed that this damage went beyond that and had me send information for reimbursement, saying that there wasn't a system for filing insurance claims-WHAT? An insurance company with no claims system? He said he would see that we were reimbursed, but nothing ever happened. Sometime after that, our contract with them ended, and when I inquired about the money to cover the damages, no one ever responded to any of my inquiries. 3) They removed our front door knob and lock to install their electronic lock-assuring us that should we quit working with them, they would return it all as before, but while they did put the knob back on, it doesn't fit-it's loose and wobbles around. It appears they drilled a larger hole in the door in order to install their lock.
5) they would never tell us anything about the persons staying in our property (a privacy issue they said) -and the ones who did the damage were there for almost 3 months. We had no idea even how many people were staying. 6) Like all management companies, they take care of small maintenance issues, and the charges for these items can be quite high.

After dropping Turnkey, we went with a longer term rental program which doesn't require a city license, and thus no 24/7 management company, and which also allows us to manage our property ourselves. We hired a cleaning company and a handyman to take care of maintenance issues. We are much happier knowing who is staying in our place and we don't pay anyone a commission.

If you must have a management company, I'm sure there are worse than Turnkey, but if you can, do it on your own. If we were in a position in which we had to hire a company again, we would pay more and go with a smaller, local company.

The property was clean and well equipped. It was the perfect vacation rental for us and our two little boys. Thanks for everything!

We rented a place with a pool that was supposed to be heated. When we got there, the pool was broken so we reached out about getting it fixed. I then had to spend the rest of my vacation talking back and forth between 3 different folks about it not working. They over communicate and under perform, and that was the case for booking the place and staying there. I would not recommend turnkey to anyone

We traveled from Pennsylvania to Palm Springs for Christmas. The home was stunning and even though it was a community it felt like our own private oasis. If we return to Palm Springs, I would hope to stay there again. It was truly perfect!

Everything went fine, Condo had everything needed. Only problem was gate code really never worked from day 1. So lucky I asked for a card to replace the input code.

Recently rented a vacation house 108 San Patricia in San Clemente - the hose was beautiful - the cleaning and the way the home was handed over was an abomination. We called turnKey MAnagement several times to notify them of the cleaning issues - the regional manager was on vacation- and the manager who was supposed to remedy our complaints and credit our cleaning fee - considering we had to scrub the house from the ground up due to the poorest cleanliness standards - and yet to receive a credit promised for the $400 cleaning fee charged is really awful! Bring your own cleaning supplies, toilet paper and paper towels - You are own with TurnKey. Still waiting for a call back. Worst customer service EVER! Look elsewhere for oC rental - but if you
It’s - they have coupon codes and you don’t have to go through VRBO - Save 20% - of which you should save to get the house cleaned! Cause it is filthy when you get there!

Great experience with the property and the host management! The home was big, great features and amenities for two families with dogs. The pool with rock slide and game room kept the kids engaged and occupied, the movie theme throughout the home was fun.

Host was very responsive and made favorable adjustments to our stay. The gas grill didn't work, but they were great about sending someone out the next day to fix it. Overall it was a nice stay, we'd come back!

Just a couple hiccups in the beginning. We were texted the door code several times and each time the code was different which could be confusing for some. Then when we arrived after driving for 8hrs the temp was 118 upon arrival and the gate did not have a reservation for us. So while you sorted out our reservation that we clearly had cause we got several texts with the door code we sat in 118 had to leave the car running for AC for 45mins. Not ideal first impression but finally was sorted out and away we went. The rental had AC issues but not as bad as other friends in the resort and we woke up to thousands of ants in the kitchen the first morning and no food was left out! Resort over all was very nice and clean. Will we be back to Palm Springs probably not but all the best to those who do venture there.

We enjoyed our time at Turnkey's beautiful old home in the historic Movie Colony district near downtown Palm Springs. There were a few problems, but everything was resolved by the professionals at Turnkey. However, there was one minor issue that I had to report twice, as I received no response from management staff after my first complaint. Fortunately, the issue was eventually resolved; unfortunately it took two days to do so.

What a lovely experience TurnKey Rentals! It was one of the easiest check-in processes I have ever experienced, with the information being sent plenty ahead of time for planning. Communication was wonderful and the property was amazing! A complete 5-star experience start to finish!

House access was easy, instructions for everything were clear and easy. Lots of texts and emails leading up to stay and access via text for any issues during stay was very convenient. The house was great, very clean, fully stocked as promised, exactly as advertised. Great value, good location, enjoyed the amenities. We had trouble finding a place that would allow us more than 2 dogs (we have 3) regardless of how well behaved we said they were, but TurnKey allowed us to bring them all no problem. (There were actually a couple paw prints imprinted into the floor in one spot which was unintentional I'm sure but we thought it was cute). Our only issue and reason for taking 1 star off was the thermostat was not allowed to go below 74 degrees and we are hot sleepers along with our 12 month old son who has trouble sleeping as it got very hot at night. I was able to easily reach someone via text to ask about it but unfortunately that's just their policy I guess. We weren't wanting to freeze the place out but 70/71 seemed reasonable for how hot it was outside overnight. They did provide fans for the house so we were able to make do. We would definitely rent through TurnKey again in the future.

I had a booking for Palm Springs for my birthday weekend to spend with all my friends. 6 days before that trip, my brother-in-law passed away suddenly. I notified Turnkey the next day over text that I would not be able to go anymore as I had to fly back to the East Coast to support my sister immediately and a representative said that I could modify the dates. I requested a few but those dates were already booked. The rep stated to me that I could reach back out and let them know what dates work for me. 2 days later I got a text about my booking, making it clear they had not canceled it, even though I stated clearly I wouldn’t make it. Then the person I texted with at that time said they would not honor the modification and they couldn’t refund any of my money because it was 24 hours before I was set to arrive (not honoring the fact I had reached out to them prior to the 24 hours as well). I don’t think I deserve all my money back as I know they likely lost those dates, but I would have expected either a portion of it OR to modify to a different date. Unless you can guarantee everything in your life will work out perfectly, I wouldn’t book through this company.

Ants infestation all over cabin, especially Kitchen and Bathroom. I had a very hard time trying to communicate with Turnkey for a resolution. Unfriendley and unhelpful customer service as well as unreasonable policies and procedures. Turnkey was unwilling to refund me for the remainder of the days that I was not going to stay. My stay was for 4 nights, I requested to leave the next day after mu arrival and be refunded for the remaining days that I did not stay. Their company policy was backwards where they would refund me only for the days that I “endured” the ants infestation. So rather than allowing me to leave the property and refund me, their logic was for me to stay and endure the issue so that they can refund me for the inconvience I would have experienced. I finally ended up working hours over the with Airbnb to receive a full refund and left the premises after the first night. I will be posting pictures of the ants on Google and Yelp. I will never again rent from Turnkey.

We spent a perfect few days at this Turnkey property in Palm Springs. It was exactly as advertised and spotless upon our arrival. The instructions were thorough and clear. We had a minor issue with pool/spa, but someone arrived to take care of it within a couple of hours of reporting. We would definitely return to a Turnkey Property in the future. Great place and very good customer service (though we did have to leave a message instead of speak with a person, but it all worked out).

We decided to go with TurnKey instead of Air BbB and it was a great decision. Mostly because of the customer service. I was able to reach a Turnkey representative within 5 minutes of calling most of the time. I also had a few plan changes and switched my reservation, which they did graciously and without extra fees. That would be impossible with Air BnB! The house itself was beautiful, very well stocked it had everything that we needed. Great experience!

This was a wonderful place my friends and I stayed at for a bachlorette party weekend. It was very clean and the pool was lovely. Any question I had was quickly answered. I would stay at this property again in a heartbeat if I'm ever back at Palm Springs!

The renting process was very easy and the customer service was amazing! The house is very nice and clean. There are some out of date features/ ran down items but all around a very nice place to stay and enjoy the weekend.